Customer Service Rep(06096) - 105 S Timber Way

📌 Core Information

🔹 Job Title: Customer Service Rep(06096) - 105 S Timber Way

🔹 Company: Domino's

🔹 Location: Broadway, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking customer orders with accuracy and efficiency
• Preparing and making pizzas to Domino's standards
• Ensuring customer satisfaction and experience
• Working collaboratively in a lively team environment

ASSUMPTION: The role requires a high engagement in customer interaction due to the nature of the brand's emphasis on satisfaction and experience, typical for a customer service position.

📋 Key Responsibilities

✅ Take and process customer orders

✅ Make pizzas according to company standards

✅ Provide excellent customer service by ensuring a positive experience for all customers

✅ Maintain cleanliness and organization in the service area

ASSUMPTION: Responsibilities likely include basic maintenance and stocking duties typical of fast-paced service environments, though not explicitly stated.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related field is preferred

Required Skills:

• Positive Personality
• Customer Service Oriented
• Clear, Energetic Voice

Preferred Skills:

• Teamwork and collaboration
• Ability to work in a fast-paced environment

ASSUMPTION: While education requirements are not specified, completion of high school education would generally be expected for this role.

💰 Compensation & Benefits

Salary Range: Competitive wages likely aligned with industry standards for entry-level customer service roles

Benefits:

• Flexible Schedules
• Paid Training
• Career Advancement Opportunities
• Meal Discounts

Working Hours: 40 hours per week with shift flexibility required

ASSUMPTION: The flexible scheduling suggests availability for nights and weekends, common in retail and food service industries.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, particularly focusing on quick service and delivery

Company Size: Over 10,001 employees which offers extensive support and resources but can limit individual visibility

Founded: 1960

Company Description:

• Leading franchise and corporate teams creating a powerful brand presence
• Continuous innovation in technology and menu offerings
• A global presence with a commitment to community

Company Specialties:

• Pizza
• Sandwiches
• Technology and digital innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Company descriptions indicate a strong focus on both product quality and technological advancements in service.

📊 Role Analysis

Career Level: Entry-level with potential for growth into management roles

Reporting Structure: Reports typically to shift supervisors or store managers

Work Arrangement: On-site, integral to customer interaction

Growth Opportunities:

• Promotion from within to roles like Assistant Manager
• Potential career path to franchise ownership
• Professional development through paid training

ASSUMPTION: The company’s history of internal promotions highlights investment in employee development.

🌍 Location & Work Environment

Office Type: On-site service environment in high-energy settings

Office Location(s): Broadway, Virginia, USA

Geographic Context:

• Located in a local community environment
• Easily accessible for local commuters
• Contributes to local economic activity

Work Schedule: Variety of shifts available including nights and weekends

ASSUMPTION: The location in a smaller town might imply a close-knit team environment with potential community involvement.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• In-person or phone interview
• Skills assessment based on customer service abilities

Key Assessment Areas:

• Communication Skills
• Problem Solving in action
• Customer Service Excellence

Application Tips:

• Highlight any prior customer service experience
• Demonstrate a positive, energetic attitude
• Showcase any teamwork experiences

ATS Keywords: Customer Service, Teamwork, Efficiency, Energetic, Problem Solving

ASSUMPTION: Candidates likely will be evaluated based on demonstrated teamwork and customer service readiness, core to this role.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Order Management Software
• Basic Pizza-making equipment

ASSUMPTION: Familiarity with basic kitchen and POS technology will be expected without explicit training, typical in quick service restaurants.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Innovation and community focus
• Integrity and teamwork

Work Style:

• Energetic and fast-paced
• Customer-focused and service-oriented
• Flexible and adaptable to various roles and needs

Self-Assessment Questions:

• Can I commit to flexible work hours?
• Does teamwork in a fast-paced environment appeal to me?
• Am I passionate about customer service?

ASSUMPTION: Applicants should be comfortable with dynamic work conditions and committed to customer-centric values.

⚠️ Potential Challenges

• Managing high volumes during peak hours
• Working extended hours, including nights and weekends
• Maintaining quality and efficiency under pressure
• Balancing customer expectations with operational requirements

ASSUMPTION: The nature of quick service jobs involves high-pressure environments especially during busy times, suggesting a need for strong stress management skills.

📈 Similar Roles Comparison

• More entry-level compared to managerial roles within the company
• Direct customer interaction versus back office positions
• Higher physical activity compared to desk jobs

ASSUMPTION: Comparisons suggest this role is more engaging for those eager for direct customer service experience.

📝 Sample Projects

• Improving customer satisfaction scores through feedback implementation
• Participating in local community service events as a store representative
• Streamlining order preparation processes for efficiency

ASSUMPTION: Projects are likely focused on service improvements and community engagement, aligning with the company’s public-facing commitments.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does the company measure performance in customer service positions?
• What training and development opportunities are available?
• What are the career advancement paths from this position?
• How does the company handle peak time pressures?

ASSUMPTION: Questions are targeted to gauge fit within company culture and operational structure, and to clarify personal development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Be ready for a potential in-person or phone interview
• Research more about the company’s history and culture
• Follow up within a week of applying to show continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.