Customer Service Rep(06115) - 350 Fortune Terrace

📌 Core Information

🔹 Job Title: Customer Service Rep(06115) - 350 Fortune Terrace

🔹 Company: Domino's

🔹 Location: Rockville, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service and maintaining a friendly demeanor
• Taking and processing orders both in person and over the phone
• Handling cash and ensuring accurate financial transactions
• Preparing and managing high-quality food products

ASSUMPTION: The fun and dynamic work environment at Domino's aims to keep employees engaged by offering opportunities to grow within the company, potentially leading into management or franchise ownership roles.

📋 Key Responsibilities

✅ Demonstrate a friendly, positive attitude and excellent customer service skills

✅ Handle customer concerns effectively

✅ Process orders received by phone and in person

✅ Manage cash transactions accurately

✅ Upsell products to enhance customer experience

✅ Prepare and bake high-quality pizzas

✅ Ensure food safety and hygiene standards are maintained

✅ Perform general cleaning duties and maintain store equipment

ASSUMPTION: Responsibilities may also include contributing to store operations, such as stocking and taking inventory, to ensure efficient service delivery.

🎯 Required Qualifications

Education: Not specified; open to applicants with various educational backgrounds

Experience: 0-2 years of experience in a similar role is preferred

Required Skills:

• Strong communication skills
• Cash handling abilities
• Order processing proficiency
• Cultural sensitivity and teamwork
• Problem-solving and multitasking

Preferred Skills:

• Experience in food preparation and safety
• Inventory management skills

ASSUMPTION: While specific educational qualifications are not mentioned, interpersonal skills and reliability are likely key areas of focus for successful candidates.

💰 Compensation & Benefits

Salary Range: Not specified; compensation likely in line with regional standards for similar roles

Benefits:

• Training and support for career advancement
• Flexible work schedules
• Employee discounts on Domino’s products

Working Hours: 40 hours per week, with potential flexibility for part-time or full-time positions

ASSUMPTION: Benefits may also include opportunities for professional growth and a supportive team environment.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants. Domino's is a leader in the fast-food pizza segment, recognized globally for its efficient delivery services.

Company Size: 10,001+ employees, offering extensive resources and opportunities for growth

Founded: 1960, with a storied history as a pioneer in pizza delivery innovation

Company Description:

• Emphasizes fun and teamwork in operations
• Driven by innovative technology and marketing strategies
• Strong focus on community and customer satisfaction

Company Specialties:

• Pizza and sandwiches
• Technology and data analytics
• Marketing and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a large global company, Domino's provides employees with ample opportunities for career progression and skill development.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting or transitioning into the customer service field

Reporting Structure: Reports to the store manager or shift supervisor

Work Arrangement: On-site, providing hands-on experience in customer service and food preparation

Growth Opportunities:

• Progression to supervisory roles with experience
• Potential to become a franchise owner for high-performing employees
• Ongoing skill development through training programs

ASSUMPTION: The role is a stepping stone for those interested in long-term careers with Domino's, with significant emphasis on merit-based advancement.

🌍 Location & Work Environment

Office Type: Store-front and kitchen environment

Office Location(s): Specific location at 350 Fortune Terrace, Rockville, Maryland

Geographic Context:

• Located in a suburban area with access to local amenities
• Proximity to key commercial and residential zones
• Accessible by public transportation and major roadways

Work Schedule: Flexible scheduling with shifts during both day and night, catering to staff needs and operational hours

ASSUMPTION: The work environment encourages team collaboration in a busy and fast-paced setting, reflecting the dynamic nature of Domino's operations.

💼 Interview & Application Insights

Typical Process:

• Online application submission through company website
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills and experience
• Ability to handle stressful situations
• Teamwork and collaboration potential

Application Tips:

• Emphasize any prior customer service or food industry experience
• Highlight flexibility and adaptability to different tasks
• Show enthusiasm for Domino's brand and mission

ATS Keywords: Customer service, food safety, cash handling, order taking, teamwork

ASSUMPTION: The interview process is designed to identify candidates with strong interpersonal skills and a customer-first mindset, essential for roles in hospitality.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Food preparation equipment

ASSUMPTION: Familiarity with POS systems or similar technology would be advantageous for candidates, though on-the-job training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Encouraging creativity and innovation
• Fostering teamwork and mutual respect

Work Style:

• Collaborative and team-driven
• Adaptable to fast-paced, dynamic environments
• Results-oriented with a focus on quality and efficiency

Self-Assessment Questions:

• Can I thrive in a fast-paced, high-energy work setting?
• Am I comfortable interacting with diverse customer groups?
• Do I have a strong attention to detail and quality?

ASSUMPTION: Domino's values staff who are enthusiastic, adaptable, and customer-focused, aligning with its brand promise of quality and speed in service.

⚠️ Potential Challenges

• Managing customer expectations during peak hours
• Navigating different weather conditions for outside tasks
• Maintaining high standards of hygiene and safety
• Persevering through physically demanding tasks

ASSUMPTION: Candidates should be aware that while the role is rewarding, it also demands physical endurance, resilience, and effective time management.

📈 Similar Roles Comparison

• Similar roles in other fast-food chains may require less multitasking but more specialized focus
• Some companies might offer different growth trajectories, such as direct manager training programs
• Wages and benefits might vary significantly based on company size and location

ASSUMPTION: Comparing roles across similar industries can provide insight into variances in workload, workplace culture, and advancement opportunities.

📝 Sample Projects

• Coordinating a special promotional day, managing both preparation and customer engagement
• Implementing a new inventory tracking system in-store to improve efficiency
• Leading a team in a high-volume service period

ASSUMPTION: While specific projects are not detailed, the nature of the work implies involvement in both regular tasks and special initiatives.

❓ Key Questions to Ask During Interview

• What growth opportunities are available within Domino's for this position?
• How does Domino's support career development for customer service representatives?
• What are the most rewarding aspects of working in this role?
• How are performance and contributions recognized by management?
• Can you describe the team dynamic at this location?

ASSUMPTION: Interviews present an excellent opportunity to understand organizational culture, expectations, and career paths within Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experience
• Prepare for an initial phone screening by HR or hiring manager
• Be ready to showcase your customer service skills during in-person interviews
• Follow up with a thank-you note post-interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.