Customer Service Rep(06133) - 111 Justice Center Dr

📌 Core Information

🔹 Job Title: Customer Service Rep (06133) - 111 Justice Center Dr

🔹 Company: Domino's

🔹 Location: Rogersville, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking customer orders in person.
• Ensuring customer satisfaction through quality service.
• Collaborating with the team to meet service goals.
• Adhering to company policies and standards.

ASSUMPTION: It is assumed that the role primarily involves face-to-face interactions with customers due to its on-site nature. The role likely also includes basic task responsibilities common in customer service such as using order management systems.

📋 Key Responsibilities

✅ Take orders from customers accurately and efficiently.

✅ Provide exceptional customer service and address inquiries.

✅ Assist with packaging and handing over orders to customers.

ASSUMPTION: The role may include upselling products and ensuring that customer orders are met in a timely manner due to its emphasis on customer interactions and service delivery.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level, 0-2 years in a similar role is advantageous

Required Skills:

• Strong customer service skills
• Effective communication abilities
• Basic problem-solving skills

Preferred Skills:

• Experience in a fast-paced environment
• Familiarity with retail or food service operations

ASSUMPTION: The absence of specific educational requirements suggests the company values practical experience and soft skills over formal education credentials for this position.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for entry-level customer service roles

Benefits:

• Employee discounts on food and beverages
• Opportunities for skill development and training
• Potential for advancement within the company

Working Hours: Full-time, 40 hours per week, with a potential need for flexibility in shifts

ASSUMPTION: Given the industry and role, benefits likely focus on entry-level advantages such as discounts and the potential for growth within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees; indicates a large company with structured departments and numerous career paths

Founded: 1960

Company Description:

• Long-standing presence in the pizza delivery industry
• Innovative in technology advancements related to their services
• Operates globally with substantial market reach

Company Specialties:

• Pizza and food delivery services
• Technological integration in ordering systems
• Brand marketing and advertising strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company is expected to provide structured training and a possibly regimented career path given its size and market influence.

📊 Role Analysis

Career Level: Entry-level position ideal for individuals starting their career

Reporting Structure: Typically reports to store managers and supervisors

Work Arrangement: Completely on-site to facilitate customer interaction

Growth Opportunities:

• Promotions to senior customer service roles
• Potential to move into management positions
• Skill development in customer interaction and service

ASSUMPTION: There are opportunities for internal advancement, but they likely depend on performance and additional skills gained.

🌍 Location & Work Environment

Office Type: Retail store environment with direct customer interaction

Office Location(s): 111 Justice Center Dr, Rogersville, Tennessee

Geographic Context:

• A small town atmosphere with a close-knit community
• Likely limited competition in the local food service industry
• Potential for strong community relationships and customer loyalty

Work Schedule: Predominantly evening and weekend shifts, requiring a flexible schedule

ASSUMPTION: The role demands flexibility with working hours to cover operational needs, reflecting typical service industry patterns.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening by recruitment team
• In-person interview with management

Key Assessment Areas:

• Customer interaction skills
• Problem-solving ability under pressure
• Teamwork and collaboration skills

Application Tips:

• Highlight prior customer service experience
• Showcase strong communication skills
• Demonstrate flexibility and availability

ATS Keywords: Customer Service, Order Taking, Communication Skills

ASSUMPTION: The interview process is streamlined to quickly assess soft skills essential for the role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Basic customer interaction platforms (phones, in-person service)

ASSUMPTION: The role will require familiarity with basic technology used in retail environments to streamline order processing and customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Commitment to quality and speed
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Adaptable to varying customer needs
• Opportunity for personal interaction and community engagement

Self-Assessment Questions:

• Do I enjoy interacting with customers directly?
• Am I able to work in a fast-paced, sometimes high-pressure environment?
• Am I available for weekend and evening shifts?

ASSUMPTION: Success in this role will be linked to an alignment with service-oriented values and a flexibility in work schedules.

⚠️ Potential Challenges

• Handling high volumes of customer interactions
• Managing difficult customer situations calmly
• Maintaining service standards under pressure
• Working irregular hours, including weekends

ASSUMPTION: Challenges may arise from the high demand for responsiveness and customer satisfaction, typical of service industry roles.

📈 Similar Roles Comparison

• Compared to similar roles in other fast-food chains
• Competitive entry-level salary with Domino's
• Pace of work reflects typical demands across the industry.

ASSUMPTION: Similar roles at other companies would offer comparable experiences and challenges, with slight variations in company culture and store management.

📝 Sample Projects

• Collaborate on new customer service training programs
• Lead pilot programs for new ordering systems
• Participate in community engagement initiatives

ASSUMPTION: Potential for involvement in projects is high, particularly in initiatives that improve operational efficiency or community interaction.

❓ Key Questions to Ask During Interview

• What are the typical challenges faced in maintaining customer satisfaction?
• How does Domino's support career growth within the company?
• What is the typical team structure in the store?
• Are there opportunities to move into management roles?
• What are the key performance metrics for this role?

ASSUMPTION: Questions should align with seeking a clear understanding of expectations, growth potential, and support within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience
• Ensure your availability for shifts aligns with job requirements
• Reach out for potential interview scheduling if contacted
• Follow up with a thank-you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.