Customer Service Rep(06143) - 1323 Highway 394

📌 Core Information

🔹 Job Title: Customer Service Rep (06143) - 1323 Highway 394

🔹 Company: Domino's

🔹 Location: Blountville, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Greeting customers and taking their orders efficiently
• Ensuring customer satisfaction by accurately recording orders
• Providing a friendly and professional customer service experience
• Handling customer inquiries and resolving issues when necessary

ASSUMPTION: Since the job description focuses on order taking, it suggests a frontline role with steady customer interactions. Skills in active listening and effective communication are presumed critical for this position.

📋 Key Responsibilities

✅ Taking customer orders

✅ Ensuring customer needs are met through direct interaction

ASSUMPTION: It is assumed that responsibilities may also include upselling or cross-selling products as part of the customer interaction.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years; prior customer service experience is typically preferred

Required Skills:

• Excellent customer service skills
• Strong communication abilities
• Basic order-taking and product knowledge

Preferred Skills:

• Previous experience in a similar role
• Familiarity with point-of-sale systems

ASSUMPTION: It is assumed that familiarity with fast-paced work environments would be beneficial given the nature of the job.

💰 Compensation & Benefits

Salary Range: Not specified; industry averages for similar roles often range from $10-$15 per hour depending on location and experience.

Benefits:

• Employee discounts on menu items
• Flexible scheduling
• Opportunities for advancement

Working Hours: 40 hours per week, full-time schedule

ASSUMPTION: It is common for retail positions like this to offer flexible shifts; however, this is not specified.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; Domino's is a leading player in the global pizza delivery market.

Company Size: 10,001+ employees, providing robust support structures and potential career advancement.

Founded: 1960

Company Description:

• A global leader in pizza delivery with a fun and innovative culture
• Focus on technology and customer service excellence
• Operates approximately 17,100 stores in over 90 markets worldwide

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The information assumes interest in professional growth and technological engagement prompts individuals to thrive in this environment.

📊 Role Analysis

Career Level: Entry-level, suitable for newcomers to the workforce or those transitioning to customer-facing roles

Reporting Structure: Likely reporting to a shift manager or store supervisor

Work Arrangement: Full-time, on-site presence at the Blountville location

Growth Opportunities:

• Progression to supervisory or management roles
• Expansion into cross-functional roles (e.g., marketing)
• Training in advanced customer service techniques

ASSUMPTION: The environment is conducive to learning and advancement within the company, especially for those exhibiting leadership potential.

🌍 Location & Work Environment

Office Type: Retail location with a customer-focused front-end

Office Location(s): Blountville, Tennessee

Geographic Context:

• Located off Highway 394, providing ease of access
• Close to local amenities and residential areas
• High traffic area implies consistent customer flow

Work Schedule: Standard full-time hours with potential for evening and weekend shifts

ASSUMPTION: Assumes the workspace includes a fast-paced but supportive setting, typical for retail environments.

💼 Interview & Application Insights

Typical Process:

• Submission of online application
• Initial screening or phone interview
• Face-to-face interview at the store location

Key Assessment Areas:

• Customer service aptitude
• Ability to handle pressure
• Willingness to learn and adaptability

Application Tips:

• Highlight relevant customer service experience
• Demonstrate enthusiasm for the role and company
• Emphasize flexibility in working different shifts

ATS Keywords: Customer Service, Order Taking, Communication Skills, Domino's

ASSUMPTION: The process is streamlined to accommodate efficient hiring, reflecting industry-standard practices.

🛠️ Tools & Technologies

• Point-of-Sale Systems
• Order Tracking Software
• Communication Tools

ASSUMPTION: People using these tools will gain technical skills pertinent to fast-paced retail environments.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and improvement
• Teamwork and collaboration

Work Style:

• Proactive and energetic
• Customer-focused and solution-oriented
• Adaptable and cooperative

Self-Assessment Questions:

• Am I comfortable in high-energy environments?
• Do I enjoy engaging with various customer personalities?
• Can I handle multitasking and prioritization under pressure?

ASSUMPTION: Cultural fit involves demonstrating enthusiasm for customer interaction and continuous improvement.

⚠️ Potential Challenges

• Handling high volume during peak hours
• Dealing with a variety of customer expectations
• Maintaining speed and accuracy
• Adapting to evolving company offerings

ASSUMPTION: Challenges are typical of dynamic customer-facing roles and require resilience and problem-solving skills.

📈 Similar Roles Comparison

• Faster pace compared to traditional sit-down restaurants
• More customer interaction than in back-office retail positions
• Potential for higher tips in regions where applicable

ASSUMPTION: Comparison is based on industry norms and job roles with similar skill sets and customer service demands.

📝 Sample Projects

• Developing a customer feedback initiative
• Participating in team training workshops
• Assisting in promotional campaigns for new product launches

ASSUMPTION: Projects are designed to enhance service quality and drive engagement with Domino's offerings.

❓ Key Questions to Ask During Interview

• What training programs are available for new hires?
• How does the team ensure high service standards during peak hours?
• What are the biggest challenges faced in this role?
• How often is feedback provided to employees?
• What opportunities exist for career advancement?

ASSUMPTION: Questions aim to assess potential growth and support within the company environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant customer service experience
• Complete any required online assessments or tests
• Attend a scheduled interview through the hiring manager's invitation
• Follow up with a thank you email post-interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.