📌 Core Information
🔹 Job Title: Customer Service Representative (CSR) - 3702 2nd Avenue
🔹 Company: Domino's
🔹 Location: Kearney, Nebraska, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: March 30, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing excellent customer service both on the phone and in person
- Operating equipment and managing inventory
- Ensuring cleanliness and safety standards are met
- Participating in daily operations and tasks efficiently
ASSUMPTION: The job requires flexibility with shifts, as Domino's operates during both day and night hours.
📋 Key Responsibilities
✅ Take and process customer orders over the phone and in person
✅ Operate kitchen and store equipment
✅ Stock and organize inventory in the storage and walk-in cooler
✅ Maintain cleanliness of work and customer areas
✅ Undergo training and stay updated with company procedures
ASSUMPTION: Employees might need to handle financial transactions, hence accuracy and trustworthiness are essential.
🎯 Required Qualifications
Education: Not specified
Experience: 0-2 years (entry-level position)
Required Skills:
- Customer service proficiency
- Basic verbal and writing communication abilities
- Ability to perform basic math operations
Preferred Skills:
- Previous experience in a customer service role
- Familiarity with food service equipment
ASSUMPTION: Qualifications are designed to attract young or entry-level candidates possibly still in school.
💰 Compensation & Benefits
Salary Range: Not specified. Typically, entry-level customer service roles at Domino's offer minimum wage or slightly higher depending on experience.
Benefits:
- Flexible scheduling
- Opportunities for career advancement
- Employee discounts on products
Working Hours: Up to 40 hours per week, with possibility of part-time or full-time shifts
ASSUMPTION: Benefits could include on-the-job training and opportunities to progress into management roles.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants
Company Size: 10,001+ employees, indicative of a large organization with diverse opportunities.
Founded: 1960
Company Description:
- Domino’s operates over 17,100 stores in 90+ markets globally
- The company thrives on innovation and being a leader in technology solutions for ordering
- Focuses on team growth and promoting from within
Company Specialties:
- Pizza
- Marketing
- Data Analytics and Digital Solutions
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: The company probably offers structured career paths given its large size and franchise model.
📊 Role Analysis
Career Level: Entry-level position suitable for first-time job seekers or students
Reporting Structure: Likely reports to the store manager or shift leader
Work Arrangement: On-site, helping maintain daily operations at the physical store
Growth Opportunities:
- Chance to move into management roles
- Possibly transition into other areas of the business like corporate operations or franchisee
- Improving skills in customer interaction and business processes
ASSUMPTION: With focus on internal promotion, individuals demonstrating capability can quickly advance.
🌍 Location & Work Environment
Office Type: On-site retail environment
Office Location(s): 3702 2nd Avenue, Kearney, Nebraska
Geographic Context:
- Located in a commercial area, providing high foot traffic
- Accessible to local residents and university students
- Part of a vibrant community suggesting possible customer variety
Work Schedule: Flexible shifts, including evenings and weekends
ASSUMPTION: The role likely involves working on holidays or events which see higher pizza orders.
💼 Interview & Application Insights
Typical Process:
- Application submission online
- Initial phone screening
- In-person interview at the store
Key Assessment Areas:
- Customer service skills
- Problem-solving abilities
- Willingness to work flexible hours
Application Tips:
- Highlight any past customer interaction experience
- Demonstrate flexibility with work hours
- Be clear about career goals and aspirations
ATS Keywords: Customer service, Communication skills, Pizza delivery experience, Retail, Order processing
ASSUMPTION: Emphasizing customer service experience and flexibility will enhance application success.
🛠️ Tools & Technologies
- Point of Sale (POS) systems
- Telephone systems
- Basic kitchen equipment
ASSUMPTION: Tools and technology are straightforward, focusing on in-store operational efficiency.
👔 Cultural Fit Considerations
Company Values:
- Customer respect and satisfaction
- Teamwork and cooperation
- Innovation and continuous improvement
Work Style:
- Requires dynamic and flexible working approach
- Focus on achieving team goals
- Proactive customer engagement
Self-Assessment Questions:
- Are you comfortable interacting with various people daily?
- Can you work efficiently in a fast-paced environment?
- Are you interested in growth and leadership opportunities?
ASSUMPTION: The company promotes a fun, dynamic, and supportive culture aimed at both customers and employees.
⚠️ Potential Challenges
- Handling high volumes of orders during peak times
- Maintaining service quality under stressful conditions
- Adjusting to flexible scheduling requirements
- Navigating multi-tasking between kitchen and customer service operations
ASSUMPTION: Important to be adaptive and manage time well in busy environments.
📈 Similar Roles Comparison
- Unlike delivery drivers, CSRs remain in-store and handle customer interface directly
- Compared to other retail jobs, the role requires dexterity in the kitchen as well as customer service
- Offers more advancement pathways than typical fast-food positions due to franchise opportunities
ASSUMPTION: The role combines customer service with food service duties, making it versatile and skill-enhancing.
📝 Sample Projects
- Improving customer service processes for efficiency
- Developing promotional strategies for upcoming events
- Implementing a "customer of the week" program to build rapport
ASSUMPTION: Employees can engage in local store projects to develop skills and gain visibility.
❓ Key Questions to Ask During Interview
- What are the typical career paths available after this role?
- How does the store handle high-volume periods?
- What kind of training do CSRs receive?
- Can you describe a typical day in the role?
- What are some of the challenges this location faces?
ASSUMPTION: A focus on career progression and job environment inquiries can lead to insightful discussions.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare a resume highlighting relevant skills and experiences
- Be ready for a phone interview if selected
- Schedule an in-person interview with the store manager
- Follow up on your application status
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
