Customer Service Rep(06217) - 15281 E. Mississippi Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(06217) - 15281 E. Mississippi Ave

🔹 Company: Domino's

🔹 Location: Aurora, Colorado, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phones and assisting carryout customers in a polite and courteous manner
• Demonstrating comprehensive knowledge of Domino’s menu
• Maintaining standard operational and safety procedures
• Ensuring a positive image to customers both in-person and through delivery

ASSUMPTION: The role primarily focuses on customer interaction and maintaining the integrity of Domino's standards, assuming an emphasis on frontline customer service operations as key responsibilities.

📋 Key Responsibilities

✅ Answering phone calls and assisting customers

✅ Adhering to image standards as per company guidelines

✅ Demonstrating the 'WOW' customer service steps

✅ Ensuring the accuracy and quality of food preparation

✅ Maintaining the cleanliness and presentability of delivery vehicles

✅ Repeating orders for accuracy, confirming customer details

ASSUMPTION: The responsibilities outlined assume all employees contribute to both customer service and back-end operations, which supports a holistic understanding of business procedures.

🎯 Required Qualifications

Education: High school diploma or equivalent is generally expected

Experience: 0-2 years in a customer service environment

Required Skills:

• Effective communication skills
• Knowledge of Domino’s menu
• Strong attention to detail

Preferred Skills:

• Prior customer service experience in foodservice or retail
• Experience working in a team environment

ASSUMPTION: No formal educational qualifications are explicitly required beyond basic education, assuming skills and experience take priority in hiring decisions for entry-level positions.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with regional norms for customer service roles within the fast-food industry

Benefits:

• Employee discounts on menu items
• Opportunities for career advancement
• Company training programs

Working Hours: 40 hours per week with variability based on operational needs

ASSUMPTION: As entry-level roles within fast-food franchises typically offer competitive hourly pay with non-monetary benefits, specifics may be clarified during the hiring process.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants specializing in quick service and pizza delivery

Company Size: 10,001+ employees, offering extensive career opportunities

Founded: 1960

Company Description:

• Domino's is a global leader in the pizza delivery market
• The company is known for its innovative approach to customer service
• Domino’s operates approximately 17,100 stores in over 90 markets worldwide

Company Specialties:

• Pizza
• Sandwiches
• Digital and marketing innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given its global presence, Domino’s focuses on maintaining high standards and innovation in food service operations worldwide, leveraging its extensive infrastructure for consistency and growth.

📊 Role Analysis

Career Level: Entry-level position with opportunities to progress through training and performance

Reporting Structure: Reports directly to store managers and shift leads

Work Arrangement: On-site with potential for shift flexibility

Growth Opportunities:

• Possibility of advancing to team lead or managerial roles
• Internal training aimed at skill enhancement
• Opportunity to work in different locations or branches

ASSUMPTION: Advancement is likely based on performance, dedication, and gaining relevant experience, typical for roles in large, retail chain environments.

🌍 Location & Work Environment

Office Type: Fast-paced foodservice environment with direct customer interaction

Office Location(s): 15281 E. Mississippi Ave, Aurora, Colorado

Geographic Context:

• Located in a bustling retail area
• Accessible by public transportation and main roads
• Suburban location with a vibrant community

Work Schedule: Flexibility in shifts, likely to include evenings and weekends

ASSUMPTION: The work environment demands flexibility and adaptability due to the dynamic nature of food service customer flows throughout busy and slow periods.

💼 Interview & Application Insights

Typical Process:

• Online application through Domino’s career portal
• Initial phone screening and interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service aptitude
• Ability to handle fast-paced environments
• Attention to detail and reliability

Application Tips:

• Emphasize flexibility and willingness to work varying shifts
• Highlight any relevant customer service experience
• Prepare to discuss the importance of adherence to procedures and standards

ATS Keywords: Customer Service, Teamwork, Menu Knowledge, Reliability, Attention to Detail

ASSUMPTION: The application and interview process centers around assessing fit with the store team, practical skills, and commitment to customer satisfaction.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management and tracking software
• Internal company messaging systems for communication

ASSUMPTION: Operational technologies are designed to streamline order processing and enhance customer interaction, typical within a fast-paced food service environment.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Dedication to operational excellence
• Innovation in service and product offering

Work Style:

• Team-oriented and collaborative
• Fast-paced with strong attention to timeliness
• Customer-focused and service-driven

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Can I maintain composure in a fast-paced environment?
• Am I attentive to detail and committed to following procedures?

ASSUMPTION: A strong fit with Domino's culture would favor individuals who are self-starting, enthusiastic about customer service, and aligned with deliverables under high operational standards.

⚠️ Potential Challenges

• High-pressure, fast-paced working environment
• Need for flexibility in working hours, including evenings and weekends
• Balancing multiple tasks concurrently
• Maintaining quality and service standards during peak times

ASSUMPTION: The challenges likely involve managing customer expectations and maintaining consistency in service delivery, typical for roles within dynamic retail service environments.

📈 Similar Roles Comparison

• Possibly comparable to roles at similar fast-food or quick-service restaurants
• Differences in menu specifics and company procedures
• Varies slightly in customer interaction protocols and delivery requirements

ASSUMPTION: While other companies in the fast-food industry offer similar roles, Domino’s unique operational standards, menu structure, and brand culture differentiate the position.

📝 Sample Projects

• Conducting weekly inventory checks
• Participating in 'WOW' customer service training programs
• Assisting with promotional or local store marketing events

ASSUMPTION: Employee projects may focus on operational efficiency and customer satisfaction, supporting both company goals and personal development in store dynamics.

❓ Key Questions to Ask During Interview

• What are the peak hours or seasons for this location?
• Can you describe the team dynamics?
• What opportunities are there for growth within the company?
• How does Domino’s support continuous learning and development?
• Are there any current or upcoming company initiatives that would impact this role?

ASSUMPTION: Asking these questions can provide candidates with a clearer understanding of role expectations, company culture, and potential career pathways within Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare for potential phone and in-person interviews
• Research Domino's customer service standards and company history
• Consider visiting a local outlet to familiarize with operational settings

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.