Customer Service Rep(06321) Domino's - Augusta KS

📌 Core Information

🔹 Job Title: Customer Service Representative (06321) Domino's

🔹 Company: Domino's

🔹 Location: Augusta, Kansas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Accurately taking and processing customer orders.
• Providing outstanding customer service.
• Supporting teamwork and maintaining operational standards.
• Performing various workstation and cleaning duties.

ASSUMPTION: This position is suited for individuals who enjoy dynamic, fast-paced environments and value teamwork and customer satisfaction.

📋 Key Responsibilities

✅ Receive and process telephone orders.

✅ Handle sensitive and confidential customer information.

✅ Execute credit transactions.

✅ Interact positively and professionally with customers.

✅ Work as part of a team, support workstations, and complete closing duties.

✅ Operate equipment and maintain cleanliness.

✅ Stock ingredients and take inventory.

ASSUMPTION: The responsibilities listed here require strong communication and multitasking skills, often found in individuals with previous customer service experience.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a related role

Required Skills:

• Basic math and problem-solving skills
• Effective verbal and written communication
• Physical ability to perform job duties

Preferred Skills:

• Bilingual capabilities in certain markets
• Proficiency with operational equipment

ASSUMPTION: Preferred skills suggest an emphasis on customer interaction in diverse communities, enhancing service quality.

💰 Compensation & Benefits

Salary Range: Not specified, aligned with industry standards for entry-level roles

Benefits:

• Flexible working hours including nights and weekends
• Opportunities for cross-training
• Team-oriented work environment

Working Hours: Typically 20 hours/week, with potential for flexibility

ASSUMPTION: Reasonable compensation with added value from flexible shifts and skill development opportunities are anticipated.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on fast service and customer satisfaction

Company Size: 10,001+ employees — indicating a large, robust company with diverse opportunities

Founded: 1960

Company Description:

• Innovative and top public restaurant brand.
• Focus on technology advancements and customer service.
• Operates approximately 17,100 stores globally.

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovation
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's global presence and emphasis on technology showcase its commitment to growth and innovation.

📊 Role Analysis

Career Level: Entry-level, suitable for early-career professionals or students

Reporting Structure: Reports to store manager or shift leader

Work Arrangement: On-site

Growth Opportunities:

• Skill enhancement through cross-training
• Potential leadership roles in restaurant management
• Exposure to customer service and operational management

ASSUMPTION: The role is ideal for those seeking to start or advance a career in customer service within a well-structured organization.

🌍 Location & Work Environment

Office Type: Retail store environment with customer interaction

Office Location(s): Augusta, Kansas

Geographic Context:

• Located in a small, community-focused town
• Opportunities to engage with local clientele
• Proximity to regional amenities and transport

Work Schedule: Flexible to include nights, weekends, and emergency shifts

ASSUMPTION: The position in Augusta, KS, suggests an intimate work environment with community engagement.

💼 Interview & Application Insights

Typical Process:

• Submit an application online
• Initial phone screening
• In-person interview with the store manager

Key Assessment Areas:

• Customer interaction skills
• Problem-solving abilities
• Adaptability to team environments

Application Tips:

• Highlight customer service experience
• Showcase flexibility and reliability
• Emphasize ability to work in varied shifts

ATS Keywords: Customer Service, Order Processing, Teamwork, Math Skills

ASSUMPTION: Typical hiring processes will emphasize interpersonal skills and previous relevant experience.

🛠️ Tools & Technologies

• Order processing software
• Telephone systems
• Food service equipment like ovens and cutters

ASSUMPTION: Familiarity with basic technology and operational tools is expected given the role's responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Commitment to delivering high-quality service
• Innovation and embrace of technology
• Creating a fun and energetic work environment

Work Style:

• Collaborative and team-focused
• Adaptable to fast-paced settings
• Customer-oriented with attention to detail

Self-Assessment Questions:

• Do you thrive in interactive, customer-facing roles?
• Can you handle a fast-paced work environment gracefully?
• Are you flexible with working hours, including weekends?

ASSUMPTION: A positive, engaging attitude towards teamwork and customer service is essential for success in this role.

⚠️ Potential Challenges

• Handling high volumes of customer orders during peak hours
• Adapting to changing team dynamics and directives
• Maintaining operational standards in a fast-paced setting
• Balancing multiple tasks efficiently

ASSUMPTION: The demanding nature of customer service roles requires strong multitasking skills and resilience.

📈 Similar Roles Comparison

• Customer service roles in other fast-food chains
• Retail store cashier positions
• Call center support roles

ASSUMPTION: Similar positions in different sectors share a focus on customer interaction and problem resolution.

📝 Sample Projects

• Participating in promotional events to boost sales
• Implementing a new order tracking system
• Contributing to team meetings for service improvements

ASSUMPTION: Project-based learning might be informal and integrated within day-to-day responsibilities.

❓ Key Questions to Ask During Interview

• What are the expectations for customer interaction in this store?
• How does the team handle high-pressure situations?
• Are there opportunities for advancement within the company?
• What training is provided for new employees?
• How is feedback given and received within the team?

ASSUMPTION: These questions will clarify role expectations and team dynamics, aiding decision-making for the candidate.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial phone screening
• Follow up with an on-site interview if shortlisted
• Discuss availability and scheduling at interview
• Review any required training or induction processes

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.