Customer Service Rep(06380) - 100 N 25th, Independence, KS

📌 Core Information

🔹 Job Title: Customer Service Rep(06380)

🔹 Company: Domino's

🔹 Location: Independence, Kansas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service to enhance customer satisfaction.
• Handling phone calls and interacting with customers to take orders efficiently.
• Assisting with food preparation and maintaining store cleanliness.
• Optimizing time management to balance work with personal responsibilities.

ASSUMPTION: The job requires interaction with customers both in person and over the phone due to its on-site nature, focusing on service efficiency and satisfaction.

📋 Key Responsibilities

✅ Provide excellent service to customers by understanding their needs and ensuring satisfaction.

✅ Take customer orders accurately via phone and in-person interactions.

✅ Assist with food preparation and ensure timely delivery to meet customer demand.

✅ Maintain cleanliness and order within the store environment.

ASSUMPTION: Responsibilities include a combination of front-line customer interactions and hands-on tasks related to food preparation and cleanup to support store operations.

🎯 Required Qualifications

Education: Not specified; open to various educational backgrounds.

Experience: 0-2 years in a customer service role or similar.

Required Skills:

• Customer Service
• People Skills
• Teamwork
• Time Management
• Problem Solving
• Communication
• Adaptability
• Attention to Detail

Preferred Skills:

• Experience in the food service industry
• Basic cash handling skills

ASSUMPTION: While no formal education is required, candidates should possess a strong foundation in interpersonal and customer service skills, possibly gained from any prior work experience or similar roles.

💰 Compensation & Benefits

Salary Range: Not specified; typical industry pay for entry-level roles at Domino’s can be expected.

Benefits:

• Flexible schedules
• Opportunities for advancement
• Employee discounts on menu items

Working Hours: Approximately 40 hours per week with flexible time allocations possible.

ASSUMPTION: Compensation includes standard entry-level remuneration with typical store-level benefits, given the role’s scope and responsibilities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza and food technology innovations.

Company Size: 10,001+ employees worldwide, indicating it's a large corporation with expansive resources and reach.

Founded: 1960

Company Description:

• Respected global leader in pizza delivery.
• Innovative approach with technology adoption like mobile apps.
• Focus on delivering quality service and tasty menu items.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's rich history and vast network provide a solid foundation for stable employment and career progression within the food service industry.

📊 Role Analysis

Career Level: Entry-level, offering potential to move into more advanced roles.

Reporting Structure: Typically reports to store manager or team leader within the location.

Work Arrangement: On-site, requiring presence at the Independence, KS store location.

Growth Opportunities:

• Potential to progress to supervisory or managerial roles
• Training programs for skill development
• Pathway to franchise ownership for ambitious individuals

ASSUMPTION: The role offers substantial growth for motivated employees through internal promotions and development pathways, supported by a robust corporate structure.

🌍 Location & Work Environment

Office Type: Retail store environment, interactive and customer-focused.

Office Location(s): 100 N 25th, Independence, KS

Geographic Context:

• Community-focused small-town location
• Accessible for local residents
• Wide potential customer base within the town and surrounding areas

Work Schedule: Flexible work timings, accommodating part-time or full-time engagements.

ASSUMPTION: The location's small-town charm combines with Domino's brand reliability to provide a stable and community-engaged working environment.

💼 Interview & Application Insights

Typical Process:

• Submit an application online through Domino's careers page.
• Initial phone screening to assess basic fit and availability.
• In-person interview focusing on customer service skills and role requirements.

Key Assessment Areas:

• Customer service aptitude
• Problem-solving under pressure
• Team collaboration

Application Tips:

• Highlight any prior customer service experience.
• Demonstrate flexibility in working varied shifts.
• Emphasize reliability and quick learning ability.

ATS Keywords: Customer Service, Teamwork, Communication, Adaptability

ASSUMPTION: The application process is streamlined and prioritizes applicants with a keen interest in customer service and the ability to handle dynamic work environments effectively.

🛠️ Tools & Technologies

• Pens/Pencils for order taking
• Customer service phone and online ordering systems
• Standard restaurant equipment (e.g., pizza ovens, hand tools)

ASSUMPTION: Employees are expected to be familiar with standard restaurant equipment and customer service technology, generally gained through in-store training.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Inclusivity and diversity
• Continuous improvement and innovation

Work Style:

• Customer-centric approach
• Collaboration and teamwork driven
• Adaptable and resilient under varying conditions

Self-Assessment Questions:

• Do you enjoy a fast-paced work environment with direct customer interaction?
• Are you flexible with working hours, including evenings and weekends?
• Can you handle stressful situations with composure?

ASSUMPTION: Being part of a team-driven culture in a service-oriented environment requires adaptability, and the ability to embrace diversity and leverage it for team success.

⚠️ Potential Challenges

• Coping with the fast-paced environment during peak hours.
• Handling difficult customers and ensuring their satisfaction.
• Managing varying temperatures within different store areas.
• Ensuring safety while dealing with hot and sharp equipment.

ASSUMPTION: Challenges are typical in a high-demand service job emphasizing customer satisfaction, requiring adaptability and robust stress management skills.

📈 Similar Roles Comparison

• Roles in similar fast-food chains often offer similar work environments and advancement opportunities.
• Comparison with larger corporate brands focusing on employee learning and growth.
• Smaller local pizza chains might offer more personalized work settings but less structured growth paths.

ASSUMPTION: Customer service roles in larger food chains generally provide more comprehensive growth programs but may involve more rigid work conditions.

📝 Sample Projects

• Organizing a community pizza night to promote the store's presence.
• Participating in customer service training modules to enhance service quality.
• Engaging in seasonal promotional campaigns to boost sales figures.

ASSUMPTION: Projects may involve community and promotional activities aimed at boosting brand presence, emphasizing teamwork and local outreach.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available within this store?
• How does the team ensure customer satisfaction during peak times?
• What kind of training programs does Domino's offer?
• How are employees scheduled to ensure work-life balance?
• What makes a successful team member at this location?

ASSUMPTION: Questions should focus on growth opportunities, training, and the company’s support systems to handle typical challenges.”

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Domino's careers page
• Prepare a resume highlighting customer service and food service experience.
• Complete any required assessments or questionnaires.
• Attend an interview if contacted by the recruitment team.
• Follow up post-interview for status updates.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.