Customer Service Rep(06406) - 560 HWY 79, Ste A300

📌 Core Information

🔹 Job Title: Customer Service Rep(06406) - 560 HWY 79, Ste A300

🔹 Company: Domino's (MAC Pizza franchise)

🔹 Location: Hutto, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving as the first point of contact for customers calling the store
• Maintaining a professional and optimistic demeanor to enhance customer experience
• Learning and navigating the company’s computer system
• Flexible working hours with opportunities for advancement

ASSUMPTION: The role primarily involves handling customer calls and assisting them with their inquiries and orders, given the emphasis on professionalism and optimism as key traits.

📋 Key Responsibilities

✅ Serve as the initial point of contact for customer inquiries

✅ Exhibit a professional and optimistic attitude during customer interactions

✅ Become proficient in using the company’s computer system

✅ Pursue opportunities for professional growth within the company

ASSUMPTION: Responsibilities focus on customer interaction and effective use of technology, primarily centered on call management and order processing.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Professionalism
• Optimism
• Communication
• Teamwork
• Flexibility

Preferred Skills:

• Problem Solving

ASSUMPTION: Given the entry-level nature of the role, more emphasis is placed on interpersonal skills and attitude over formal education or extensive experience.

💰 Compensation & Benefits

Salary Range: Not specified; typically, industry roles like this offer around $12–$15 per hour in similar markets.

Benefits:

• Flexible working hours
• Opportunities for advancement
• Training on industry-specific computer systems

Working Hours: 40 hours per week with flexible scheduling options

ASSUMPTION: Benefits focus on personal growth opportunities and learning to encourage long-term retention and development.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, providing a vast network and numerous resources for employee development.

Founded: 1960

Company Description:

• Innovative culture with a focus on employee engagement and satisfaction
• Strong technological integration including voice-ordering apps
• Expanding global presence with over 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Sandwiches
• Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's scale and global reach imply a robust infrastructure and support system for employees, contributing to professional growth.

📊 Role Analysis

Career Level: Entry-level, suitable for those beginning their careers in customer service

Reporting Structure: Typically reports to a shift manager or store manager

Work Arrangement: On-site, with potential for future flexibility based on performance and company policy

Growth Opportunities:

• Cross-training in various roles within the store
• Potential for promotion to supervisory roles
• Skill development through ongoing training

ASSUMPTION: Opportunities for role expansion and advancement are assumed to be a part of Domino’s employee engagement strategy, supported by their expansive franchise model.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Located at 560 HWY 79, Ste A300, Hutto, Texas

Geographic Context:

• Located in a suburban area with a growing customer base
• Accessible from nearby highways
• Potential for engagement with a diverse range of customers

Work Schedule: Flexible, requires availability across various shifts including evenings and weekends

ASSUMPTION: The retail setting implies dynamic, customer-facing tasks with a preference for candidates who thrive in busy, interactive environments.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer service skills
• Attitude and professionalism
• Problem-solving abilities

Application Tips:

• Highlight any previous customer service experience
• Emphasize communication and teamwork skills
• Prepare examples demonstrating flexibility and problem-solving

ATS Keywords: Customer Service, Teamwork, Communication, Flexibility, Optimism

ASSUMPTION: The hiring process focuses on gauging fit for dynamic and customer-oriented roles, with emphasis on interpersonal traits over technical skills.

🛠️ Tools & Technologies

• Domino's proprietary ordering and management software
• Standard office communication tools

ASSUMPTION: Training on specific proprietary tools will be provided as part of the onboarding process.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric focus
• Commitment to continuous improvement
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Solution-oriented approach
• Active participation in team activities

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• How do I handle customer interactions?
• Am I open to learning new systems and processes?

ASSUMPTION: Cultural fit is key in ensuring both employee satisfaction and retention; the questions are designed to self-assess alignment with Domino’s values.

⚠️ Potential Challenges

• Adapting to a fast-paced retail environment
• Handling a high volume of customer interactions
• Balancing flexibility with scheduled shifts
• Continuous learning in the use of new systems

ASSUMPTION: Challenges are indicative of the retail nature of the role, highlighting the need for resilience and adaptability in potential candidates.

📈 Similar Roles Comparison

• Similar positions at other quick-service restaurants
• Roles offering comparable customer service experience
• Opportunities with career advancement in retail settings

ASSUMPTION: Comparable roles generally offer similar entry-level experience with varying degrees of exposure to specific industry practices.

📝 Sample Projects

• Developing and implementing customer service strategies for high-volume periods
• Leading team initiatives for increased sales
• Participating in community engagement activities to promote the brand

ASSUMPTION: Projects focus on enhancing customer service delivery and engaging with broader community outreach initiatives.

❓ Key Questions to Ask During Interview

• What are the primary goals for a CSR in this store?
• How does advancement typically occur within MAC Pizza franchise?
• Can you describe a typical day for a CSR?
• What tools and resources are available to help new employees succeed?
• How do you measure success in this role?

ASSUMPTION: These questions focus on understanding the role's expectations, performance metrics, and career progression within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume that highlights relevant customer service experience
• Be ready to discuss your skills in teamwork and communication
• Consider visiting a local store to understand the customer environment
• Follow up on your application status as required

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.