Customer Service Rep(06416) - 1708 Parkway Dr

📌 Core Information

🔹 Job Title: Customer Service Representative (06416) - 1708 Parkway Dr

🔹 Company: Domino's

🔹 Location: Lubbock, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Flexible working hours and competitive pay that suit various schedules, including part-time and full-time.
• Engaging in a fun and dynamic work environment.
• Opportunities for career growth, potentially leading to management roles.
• Contributing to the team by answering phones, processing orders, and making pizzas.

ASSUMPTION: This role is suitable for individuals seeking flexible hours, perhaps students or those needing supplementary income. It assumes an active, multitasking environment with customer engagement being key.

📋 Key Responsibilities

✅ Answer customer phone calls and process orders.

✅ Prepare pizzas and other products.

✅ Stock ingredients from the delivery area to storage sections.

✅ Maintain store cleanliness, including cleaning equipment and facilities daily.

✅ Operate store equipment and manage inventory paperwork.

ASSUMPTION: Employees are expected to maintain high cleanliness and inventory standards, prepare and manage food items efficiently, and provide excellent customer service.

🎯 Required Qualifications

Education: Not specified

Experience: Preferably 0-2 years in a customer service or similar role.

Required Skills:

• Strong communication and interpersonal abilities.
• Basic math skills and ability to make correct change.
• Ability to operate computerized order systems.

Preferred Skills:

• Inventory management.
• Problem-solving skills.

ASSUMPTION: The role is open to entry-level candidates and provides on-the-job training. A prior customer service background is beneficial but not mandatory.

💰 Compensation & Benefits

Salary Range: Not specified; assumed to be competitive for the industry and location.

Benefits:

• Flexible working hours.
• Opportunities for career advancement.
• Potential for performance-based bonuses.

Working Hours: 40 hours a week with flexible arrangements across varied shifts.

ASSUMPTION: Compensation likely includes competitive hourly pay, with additional benefits linked to performance and growth within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry, primarily focused on fast food and delivery service.

Company Size: 10,001+ employees, indicating a large and established workforce with expansive operations.

Founded: 1960, with a history of innovation in the pizza delivery industry.

Company Description:

• One of the world's leading public restaurant brands.
• Renowned for technological innovations in food ordering and delivery.
• Loyal to its commitment to fun, quality, and customer satisfaction.

Company Specialties:

• Pizza and Sandwiches
• Digital Marketing and Technology
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is a globally recognized brand with a robust market presence and technological advancements, enhancing customer service and delivery efficiency.

📊 Role Analysis

Career Level: Entry-level role with opportunities for advancement based on performance and training.

Reporting Structure: Likely reports to store shift managers or store manager.

Work Arrangement: On-site at the specified location.

Growth Opportunities:

• Development into managerial positions.
• Training programs for skill enhancement.
• Potential for lateral moves within the company.

ASSUMPTION: The role provides foundational skills in customer service and store operations, with advancement dependent on individual performance and company expansion.

🌍 Location & Work Environment

Office Type: Retail environment with a customer service desk and food preparation areas.

Office Location(s): 1708 Parkway Dr, Lubbock, Texas.

Geographic Context:

• Located in a bustling city environment.
• Access to local public transportation.
• Neighboring businesses and amenities provide a vibrant working area.

Work Schedule: Includes varied shifts, potentially during evenings and weekends to accommodate peak business hours.

ASSUMPTION: The candidate should anticipate an active, customer-facing role with responsibilities aligning with typical retail and service industry conditions.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone screening.
• In-person or virtual interview with store manager or HR representative.

Key Assessment Areas:

• Communication skills and customer service experience.
• Problem-solving abilities in fast-paced environments.
• Adaptability to varying work schedules.

Application Tips:

• Highlight any prior customer service experience.
• Emphasize availability for flexible scheduling.
• Showcase ability to handle multiple tasks efficiently.

ATS Keywords: Customer service, communication skills, team player, scheduling flexibility, cash handling, basic math.

ASSUMPTION: The hiring process likely prioritizes candidates with strong interpersonal skills and availability for non-standard hours.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order processing.
• Food preparation tools such as pizza peels and cutters.
• Telecommunications for taking orders and customer interaction.

ASSUMPTION: The role involves practical use of food service equipment and basic computing devices, necessitating hands-on training.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction and quality service.
• Innovation in product offerings and delivery methods.
• Team collaboration and mutual respect.

Work Style:

• Dynamic and adaptable to fast-paced environments.
• Encourages team-based problem-solving.
• Emphasizes customer interactions and service delivery.

Self-Assessment Questions:

• Do I enjoy working in a customer-focused environment?
• Can I remain calm and efficient during peak service hours?
• Am I flexible with my work schedule?

ASSUMPTION: Domino’s operational culture is centered on teamwork and continuous improvement, aligning employees with company goals for customer satisfaction.

⚠️ Potential Challenges

• Handling fluctuating customer volumes during peak hours.
• Maintaining quality and speed in service.
• Adapting to diverse customer needs and preferences.
• Physical demands of standing for long periods and managing stock items.

ASSUMPTION: Potential employees should anticipate a physically active role that requires resilience and adaptability to changing service demands.

📈 Similar Roles Comparison

• Similar positions within the fast-food industry (e.g., McDonald’s, Pizza Hut) may offer comparable roles and responsibilities.
• Opportunities for skill enhancement and career growth may differ based on company training programs and internal mobility options.
• Compensation and benefits might vary with region and brand prestige.

ASSUMPTION: A prospective candidate could benefit from comparing role expectations and benefits with those of similar businesses for informed decision-making.

📝 Sample Projects

• Participating in a local community marketing campaign promoting new product offerings.
• Assisting in optimizing store layout for improved service efficiency.
• Supporting a new employee training session to enhance team capabilities.

ASSUMPTION: Projects will likely focus on operational efficiency and community engagement, aiding both employee development and company visibility.

❓ Key Questions to Ask During Interview

• What opportunities for advancement exist within the company?
• How does the company maintain service quality during peak times?
• What are the common challenges faced by a Customer Service Rep and how are they addressed?
• What type of training and support are offered for new team members?
• Can you describe the typical career path for someone in this position?

ASSUMPTION: Candidates should prepare to ask questions that uncover growth potential, support systems, and the operational environment to gauge fit for the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights key skills such as customer service and teamwork.
• Prepare for an initial phone screening.
• Practice responses to typical interview questions about customer interactions.
• Research Domino's company culture and recent achievements to tailor your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.