📌 Core Information
🔹 Job Title: Customer Service Rep(06451) - 1600 N Kickapoo Ave
🔹 Company: Domino's
🔹 Location: Shawnee, Oklahoma, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Operation of all equipment to ensure smooth workflow
- Stocking and rotation of ingredients from delivery areas to workspaces
- Preparation of products following company standards
- Receiving and processing telephone and internet orders efficiently
ASSUMPTION: The role might involve multitasking under pressure due to diverse responsibilities mentioned, typical in food service environments.
📋 Key Responsibilities
✅ Operate all equipment safely and efficiently.
✅ Prepare products according to company standards.
✅ Receive and process telephone and internet orders.
✅ Count inventory and complete relevant paperwork accurately.
✅ Clean equipment and maintain the facility to ensure hygiene and safety.
ASSUMPTION: Based on the duties, we assume the role requires a detail-oriented individual able to handle multiple responsibilities and maintain high sanitation standards.
🎯 Required Qualifications
Education: Not specified
Experience: Entry-level experience (0-2 years)
Required Skills:
- Strong customer service skills
- Effective verbal and written communication
- Basic inventory management
- Equipment operation skills
Preferred Skills:
- Prior experience in customer service or retail
- Familiarity with food preparation
ASSUMPTION: Physical stamina is crucial due to the job's physical demands, such as standing and lifting.
💰 Compensation & Benefits
Salary Range: Not specified. Typically for similar roles, compensation is hourly and aligns with industry standards for entry-level positions.
Benefits:
- Employee discounts on food/drinks
- Opportunities for advancement within the company
- Comprehensive on-the-job training
Working Hours: Expected to be 40 hours per week.
ASSUMPTION: Benefits likely include standard industry perks such as meal discounts and training opportunities.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants, focusing on fast food and delivery services.
Company Size: 10,001+ employees, offering stability and numerous career paths worldwide.
Founded: 1960, with a long history of growth and innovation in pizza delivery.
Company Description:
- One of the top public restaurant brands in the world
- Operates approximately 17,100 stores in 90+ markets
- Focus on technology and innovation within the food delivery space
Company Specialties:
- Pizza and sandwich offerings
- Marketing and advertising
- Technological advancements in food delivery
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Domino's likely maintains a proactive corporate culture that values innovation and customer satisfaction.
📊 Role Analysis
Career Level: Entry-level, suitable for individuals starting their career in customer service.
Reporting Structure: Typically report to a store manager or shift supervisor.
Work Arrangement: On-site with fixed shifts and potential for overtime.
Growth Opportunities:
- Possible promotion to supervisory roles
- Skills development in customer service and operations
- Potential for career growth in management with experience
ASSUMPTION: Growth paths likely available for ambitious employees who excel in their roles, given Domino's large size and various opportunities.
🌍 Location & Work Environment
Office Type: Fast-paced, service-oriented retail environment.
Office Location(s): Shawnee, Oklahoma, United States
Geographic Context:
- Located within Oklahoma, providing a range of local customer interactions
- Potentially varying community customer demands
- Accessible storefront likely positioned in a commercial area
Work Schedule: Likely includes evenings, weekends, and holiday shifts to cover peak pizza order times.
ASSUMPTION: Due to the nature of the business, expect lively, sometimes demanding customer environments, especially during peak hours.
💼 Interview & Application Insights
Typical Process:
- Online application submission through company website
- Initial phone screening by HR
- In-person interview with store manager
Key Assessment Areas:
- Customer service aptitude and communication skills
- Flexibility and adaptability in a fast-paced setting
- Basic problem-solving abilities
Application Tips:
- Emphasize any previous customer interaction experience
- Prepare examples of past situations illustrating reliability and teamwork
- Research company culture and recent news
ATS Keywords: Customer Service, Teamwork, Communication, Inventory Management, Order Processing
ASSUMPTION: Selection process likely weighs heavily on personality and service ability based on job role demands.
🛠️ Tools & Technologies
- Point-of-Sale (POS) systems for order processing
- Basic inventory management software
- Standard kitchen equipment for food preparation
ASSUMPTION: Familiarity with POS systems is likely beneficial even if not explicitly required.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer satisfaction
- Innovation and tech-driven service enhancements
- Teamwork and continuous improvement
Work Style:
- Fast-paced and customer-focused
- Emphasis on teamwork and communication
- Adaptability to changing demands and priorities
Self-Assessment Questions:
- Do you enjoy interacting directly with customers?
- Can you handle physical tasks over extended periods?
- Are you able to adapt quickly to new processes or technology?
ASSUMPTION: Cultural fit will favor candidates who thrive in dynamic, service-oriented environments.
⚠️ Potential Challenges
- Managing high-volume customer orders during peak hours
- Maintaining quality service under pressure
- Handling physically demanding tasks regularly
- Adjusting quickly to location-specific customer needs and preferences
ASSUMPTION: A strong work ethic and resilience are vital due to the potential for long and busy shifts.
📈 Similar Roles Comparison
- Similar entry-level positions may offer less scope for advancement than at a fast-paced, global company like Domino's.
- Opportunities for learning across food preparation, customer service, and sales skills.
- More structured career advancement opportunities within a large franchise system.
ASSUMPTION: The role offers a comprehensive learning curve valuable for future endeavors in the retail and service industry.
📝 Sample Projects
- Assisting in a local community event supported by Domino's
- Implementing a new inventory management technique through training
- Participating in a team-based, store-wide service improvement initiative
ASSUMPTION: Involvement in projects could come from specific store-based initiatives to enhance customer and community engagement.
❓ Key Questions to Ask During Interview
- What are the peak hours, and how is the work organized during these times?
- What training programs are available for new hires?
- How does the company support advancement from this position?
- What are the expectations for team collaboration?
- How does Domino's incorporate feedback from customer service reps?
ASSUMPTION: Questions focus on understanding work expectations and growth potential, critical for assessing job suitability.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare your resume highlighting relevant experience and skills
- Include a cover letter detailing why you are an excellent fit for this role
- Review potential interview questions and prepare responses
- Follow up with the hiring team through the application portal
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
