Customer Service Rep(06454) - 1436 W University Blvd

📌 Core Information

🔹 Job Title: Customer Service Representative (06454) - 1436 W University Blvd

🔹 Company: Domino's

🔹 Location: Durant, Oklahoma, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting customers both in-person and over the phone
• Making high-quality Domino’s pizzas
• Maintaining cleanliness and food safety standards
• Managing monetary transactions and upselling products

ASSUMPTION: The role is designed for individuals who can handle customer interactions with professionalism and courtesy while also contributing to the kitchen tasks, thus developing a broad skill set within the pizza-making industry.

📋 Key Responsibilities

✅ Making Domino’s high-quality pizzas

✅ Portion control and food preparation

✅ Ensuring hygiene and food safety

✅ Accurate data entry and product upselling

✅ General cleaning duties and maintaining a clean guest area

✅ Taking orders and handling cash

✅ Addressing and resolving customer concerns professionally and energetically

ASSUMPTION: Responsibilities require an adaptable individual who can juggle multiple tasks and maintain service quality during peak times.

🎯 Required Qualifications

Education: Not specified

Experience: No specific experience required

Required Skills:

• Customer Service
• Pizza Making
• Food Preparation
• Hygiene and Food Safety
• Data Entry and Upselling

Preferred Skills:

• Previous experience in a customer service role
• Background in food handling

ASSUMPTION: Valuable for individuals with entry-level experience in the food service industry seeking career growth opportunities.

💰 Compensation & Benefits

Salary Range: Not specified; local market salary benchmarks may apply

Benefits:

• Training and development programs
• Opportunities for career advancement
• Flexible scheduling

Working Hours: 40 hours per week, with flexibility depending on store needs

ASSUMPTION: The role may offer additional perks like employee discounts, contributing to both career progression and personal enjoyment.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - globally recognized for pizza delivery services

Company Size: 10,001+ employees, offering robust resources and a broad network

Founded: 1960, signifying established presence and experience in the industry

Company Description:

• Known for innovative franchise and corporate teams
• Leader in technological advancements in food service
• A global operation with 17,100 stores in 90+ markets

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's collaborative culture and innovation focus attract enthusiastic team members dedicated to excellence.

📊 Role Analysis

Career Level: Entry-level position suitable for gaining first-hand experience in customer service and food preparation

Reporting Structure: Likely reports to the store manager or shift supervisor

Work Arrangement: Standard on-site role within a retail environment

Growth Opportunities:

• Advancement to supervisory roles
• Potential to transition into corporate positions
• Skills development in customer service and food industry practices

ASSUMPTION: Opportunities for career progression are significant, supported by comprehensive training programs.

🌍 Location & Work Environment

Office Type: Retail store environment focused on high customer engagement

Office Location(s): 1436 W University Blvd, Durant, Oklahoma

Geographic Context:

• Located in a bustling small city environment
• Accessible to local communities and visitors
• Part of a vibrant local market for Domino's presence

Work Schedule: Primarily flexible scheduling to cover operational hours, including evenings and weekends

ASSUMPTION: The location and schedule reflect a dynamic, customer-facing role with significant interaction and activity levels.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial interview focusing on customer service skills
• Possible on-site meeting or trial shift

Key Assessment Areas:

• Customer interaction ability
• Speed and efficiency in multitasking
• Adherence to hygiene and food safety

Application Tips:

• Highlight any previous customer service or food service experience
• Demonstrate a can-do attitude and team spirit
• Prepare to discuss your approach to handling customer complaints

ATS Keywords: Customer Service, Pizza Making, Food Safety, Cash Handling, Upselling

ASSUMPTION: Preparing examples of past experiences in similar roles or situations will enhance application appeal.

🛠️ Tools & Technologies

• POS Systems for order processing
• Food preparation technologies
• Communication tools for team coordination

ASSUMPTION: Familiarity with basic retail and food service technologies will be beneficial but not mandatory for success.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality
• Innovation and technology leadership
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic environment
• Highly customer-focused
• Supportive and teamwork-oriented

Self-Assessment Questions:

• Am I comfortable interacting with customers continuously?
• Can I adapt quickly to a fast-paced working environment?
• Do I have the capability to learn new skills quickly and effectively?

ASSUMPTION: Applicants who thrive in interactive and hands-on roles will find cultural alignment with Domino’s values.

⚠️ Potential Challenges

• Managing high customer traffic during peak hours
• Maintaining quality standards consistently
• Balancing multiple tasks under pressure
• Handling and resolving customer complaints swiftly

ASSUMPTION: Challenges are significant but are often mitigated by structured training and supportive team environments.

📈 Similar Roles Comparison

• Similar roles in other pizza chains may involve more restricted roles without the wide task variety seen here
• Customer service positions in retail may place less emphasis on product creation
• Food preparation roles in restaurants could demand higher prior experience

ASSUMPTION: Domino’s positions offer a balanced mix of customer service and hands-on food preparation exciting for versatile candidates.

📝 Sample Projects

• Collaborative group target challenges aimed at improving daily sales
• Initiatives to enhance customer satisfaction scores
• Creative upselling strategies for new menu items

ASSUMPTION: Projects are typically informal, designed to foster team engagement and drive business results collaboratively.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a CSR at this location?
• How does Domino's support career advancement within its stores?
• Are there opportunities for personal or professional development?
• How does the team handle peak customer service times?
• What are the most important qualities for a team member at this location?

ASSUMPTION: Questions that reflect genuine interest in growth and team dynamics may stand out positively during the interview process.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant skills
• Practice common interview questions in customer service
• Check your schedule for flexible working hours
• Plan for a potential initial assessment or trial shift

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.