Customer Service Rep(06468) 495 W Ruth

📌 Core Information

🔹 Job Title: Customer Service Rep (06468) 495 W Ruth

🔹 Company: Domino's

🔹 Location: Sallisaw, Oklahoma, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Upholding Domino's grooming, uniform, and appearance standards
• Handling cash and credit card transactions
• Promoting pizza products and specials to customers
• Receiving cross-training in various store operations

ASSUMPTION: The focus of this role is customer interaction and operational flexibility, suggesting an emphasis on both sales and customer service.

📋 Key Responsibilities

✅ Provide quality customer service to both internal and external customers over the phone and in-person.

✅ Collect cash and credit card payments.

✅ Promote pizza products and specials.

✅ Receive cross-training for preparing products and ingredients, operating pizza ovens, and proper boxing of products.

✅ Ensure product accuracy and quality standards are met.

✅ Exhibit a sense of urgency in customer interactions.

✅ Use computer-based order entry systems effectively.

ASSUMPTION: Responsibilities suggest a diverse skill set is required, balancing face-to-face customer interaction with technical skills in order handling.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role

Required Skills:

• Customer Service
• Cash Handling
• Product Promotion
• Teamwork
• Communication
• Attention to Detail

Preferred Skills:

• Experience in fast food or retail environments
• Bilingual communication skills

ASSUMPTION: Preferred skills may enhance a candidate's ability to manage diverse customer interactions effectively, although not mandatory.

💰 Compensation & Benefits

Salary Range: Not specified; typically hourly wage commensurate with similar positions

Benefits:

• Employee discounts on products
• Flexible scheduling
• Opportunities for advancement

Working Hours: Part-time, approximately 20 hours per week

ASSUMPTION: Benefits reflect typical offerings in the fast-food industry, focusing on flexibility and advancement opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically focusing on pizza delivery

Company Size: Over 90,000 employees globally, offering robust support and growth potential

Founded: 1960

Company Description:

• Leading public restaurant brand
• Innovative technology and menu offerings
• Global presence with over 17,100 stores

Company Specialties:

• Pizza and sandwiches
• Innovative marketing and technology
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: A large company size indicates established protocols and a potential for career advancement within diverse roles.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting in customer-focused roles

Reporting Structure: Reports to shift manager or store manager

Work Arrangement: Entirely on-site within Domino’s store locations

Growth Opportunities:

• Cross-training in various positions
• Promotion to shift or store management roles
• Enhanced responsibility leading to leadership

ASSUMPTION: The entry-level nature of the role aligns with typical customer service job progressions in fast-food industries.

🌍 Location & Work Environment

Office Type: Domino's store environment

Office Location(s): 495 W Ruth, Sallisaw, Oklahoma

Geographic Context:

• Local store presence in a small community
• Potential for engagement with a closely-knit customer base
• Interaction with both local clients and transient customers

Work Schedule: Part-time with varied hours based on store needs

ASSUMPTION: The location in Sallisaw implies a community-focused work environment with personalized customer interaction.

💼 Interview & Application Insights

Typical Process:

• Online application via company website
• Initial phone screening
• In-store interview with manager

Key Assessment Areas:

• Customer service abilities
• Ability to handle cash transactions
• Teamwork and communication skills

Application Tips:

• Highlight customer service experience
• Express willingness to learn cross-functional tasks
• Demonstrate flexibility with scheduling

ATS Keywords: Customer Service, Cash Handling, Teamwork, Communication, Pizza Promotion

ASSUMPTION: The recruitment process is streamlined due to high turnover; focus is likely on practical skills and customer interaction potential.

🛠️ Tools & Technologies

• Computer-based order entry systems
• Point of sale (POS) systems
• Basic kitchen appliances and equipment

ASSUMPTION: The role requires proficiency with standard POS systems and familiarity with kitchen equipment to enhance operational efficiency.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Fast-paced environment
• Adaptability and multitasking
• Responsive to customer needs

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Do you enjoy interacting with a variety of customers?
• Are you willing to work flexible hours, including evenings and weekends?

ASSUMPTION: The cultural emphasis is on collaboration, efficiency, and customer satisfaction, key in fast-food service industries.

⚠️ Potential Challenges

• Managing peak hours with high customer demand
• Balancing multiple tasks simultaneously
• Meeting company standards for quick service
• Adapting to technology changes in customer service operations

ASSUMPTION: Challenges are inherent in retail service environments, intensified during peak business hours.

📈 Similar Roles Comparison

• Compared to retail, more emphasis on food safety and preparation
• Higher frequency of customer transactions than in clerical roles
• Opportunity for dynamic learning and task variety

ASSUMPTION: The role aligns with typical fast-food service positions, with unique training opportunities to broaden skill sets.

📝 Sample Projects

• Assisting in organization of special promotional events
• Development of customer service improvement plans
• Participation in community outreach programs

ASSUMPTION: Sample projects likely include internal initiatives to drive sales and community engagement, aligning with corporate objectives.

❓ Key Questions to Ask During Interview

• What opportunities exist for cross-training and advancement?
• How is performance measured for this role?
• What are the key challenges observed by current representatives?
• How does the company support employees during busy shifts?
• Can you describe the team dynamics here?

ASSUMPTION: Questions focus on growth potential and operational expectations, pivotal in customer service roles.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare for a potential phone screening with key talking points
• Arrange for a brief, but impactful, message of interest in the cover letter
• Be ready to attend an in-person interview upon a callback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.