Customer Service Rep(06487) - 7703 n owasso exp e

📌 Core Information

🔹 Job Title: Customer Service Representative (06487)

🔹 Company: Domino's

🔹 Location: Owasso, Oklahoma, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Deliver exceptional customer service at Domino's Pizza.
• Engage with guests positively and professionally.
• Strive to create a joyful guest experience.
• Maintain a focused and driven work ethic.

ASSUMPTION: This role is highly interactive and customer-facing, which requires candidates to have strong communication skills and a pleasant demeanor to align with Domino's focus on customer satisfaction.

📋 Key Responsibilities

✅ Provide excellent service to all guests.

✅ Ensure guest satisfaction with each interaction.

✅ Exhibit professionalism and maintain energy in all tasks.

ASSUMPTION: Since the main responsibility is to "strive to bring a smile to each guest," it is assumed that all tasks revolve around enhancing customer experience and resolving any issues guests might face.

🎯 Required Qualifications

Education: Not specified; typically high school diploma or equivalent is common in similar roles.

Experience: 0-2 years in customer service roles preferred.

Required Skills:

• Customer Service
• Communication
• Teamwork
• Problem Solving

Preferred Skills:

• Previous retail or food service experience
• Multi-tasking abilities

ASSUMPTION: It is assumed that relevant prior experience and skills like problem-solving and teamwork will enhance a candidate's performance in this role.

💰 Compensation & Benefits

Salary Range: Not specified; typically ranges between $10-$15 per hour in similar roles.

Benefits:

• Flexible work hours
• Employee discounts on food
• Potential for career advancement

Working Hours: 40 hours per week

ASSUMPTION: The compensation typically aligns with local wage standards for entry-level customer service roles, and the benefits likely include common industry perks such as discounts and flexible scheduling.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a large corporation with numerous career opportunities.

Founded: 1960; Domino's has decades of industry experience and enduring brand recognition.

Company Description:

• Global presence with innovative franchise operations.
• Commitment to customer service and quality pizza products.
• Continuous innovation in technology and menu offerings.

Company Specialties:

• Pizza
• Sandwiches
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Understanding the company's global reach and emphasis on technology may help applicants appreciate the scope of opportunities available at Domino's.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Likely report to a shift manager or store manager.

Work Arrangement: 100% On-site

Growth Opportunities:

• Promotion to shift manager with experience
• Potential to join corporate roles or franchise management
• Skill development in customer relations and team leadership

ASSUMPTION: Career trajectories often start with entry-level store roles and can expand into greater managerial duties or corporate positions over time.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 7703 N Owasso Expy E, Owasso, Oklahoma

Geographic Context:

• Located in a suburban area with a strong community feel.
• Proximity to major shopping and dining venues.
• Accessible through local transit routes.

Work Schedule: Typically includes evening and weekend shifts

ASSUMPTION: The suburban setting of the Owasso store suggests candidates should consider local living conditions and transportation access when applying.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening with HR
• In-person interview with store manager

Key Assessment Areas:

• Customer service orientation
• Problem-solving ability
• Fit with company culture

Application Tips:

• Highlight any customer service experience.
• Showcase problem-solving examples during interviews.
• Express enthusiasm for the Domino's brand and its values.

ATS Keywords: Customer Service, Communication, Teamwork, Energetic, Professionalism

ASSUMPTION: The interview process is designed to identify candidates who not only have the required skills but also a natural fit with the company's service-oriented culture.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Communication devices (headsets, etc.)
• Handling and packaging equipment

ASSUMPTION: Familiarity with POS systems and basic handling tools is expected in this role to ensure efficiency in operations.

👔 Cultural Fit Considerations

Company Values:

• Focus on customer satisfaction
• Innovation in delivery and products
• Teamwork and community involvement

Work Style:

• Personable and engaging communication
• Adaptable to fast-paced environments
• Detail-oriented with a proactive approach

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Am I adaptable and thrive in a dynamic work environment?
• Do I consistently seek opportunities to enhance my skills and career prospects?

ASSUMPTION: Those applying to Domino's will feel comfortable in a dynamic customer-focused role that entails a strong commitment to the brand's values.

⚠️ Potential Challenges

• Handling high customer volume during peak hours
• Maintaining energy throughout long shifts
• Navigating the balance between speed and quality service
• Adapting quickly to technology and process changes

ASSUMPTION: Being prepared for fast-paced and high-pressure situations is crucial for thriving in this job environment.

📈 Similar Roles Comparison

• Higher emphasis on direct customer interaction compared to similar industry roles.
• Opportunities for skills development in customer service and management are more pronounced.
• Flexible scheduling offers greater work-life balance compared to standard desk jobs.

ASSUMPTION: Comparing with similar roles in the retail and food service industries highlights Domino's emphasis on customer experience and operational efficiency.

📝 Sample Projects

• Organizing and leading promotional events
• Developing customer feedback mechanisms and analysis
• Implementing new service techniques for team efficiencies

ASSUMPTION: Sample projects may focus on improving service operations and enhancing customer satisfaction based on understanding customer preferences and feedback.

❓ Key Questions to Ask During Interview

• What are the typical career progression opportunities from this position?
• How does Domino's support continuous learning and growth?
• Can you describe a typical workday for this position?
• What challenges do team members frequently encounter in this role?
• How does Domino's uphold its commitment to customer satisfaction?

ASSUMPTION: Asking insightful questions can offer candidates a wider understanding of job expectations and company culture, helping them to determine their personal fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare updated resume highlighting customer service experience
• Be ready for potential phone screening
• Research Domino's mission and values
• Practice common customer service interview questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.