Customer Service Rep(06507) - 3575 New Mexico HWY 528

📌 Core Information

🔹 Job Title: Customer Service Rep (06507) - 3575 New Mexico HWY 528

🔹 Company: Domino's

🔹 Location: Rio Rancho, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not applicable

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating various equipment used in the pizza-making process.
• Stocking ingredients to ensure smooth operational flow.
• Preparing pizza products according to company standards.
• Receiving and processing customer orders efficiently.
• Maintaining cleanliness and organization of the facility daily.

ASSUMPTION: The requirement to operate all equipment suggests an inclusive role that touches on both food preparation and customer interaction. Training is assumed to be comprehensive given the detailed responsibilities outlined.

📋 Key Responsibilities

✅ Operate and maintain equipment for pizza preparation.

✅ Stock and manage inventory from delivery areas to storage and workstations.

✅ Prepare products adhering to Domino's standards.

✅ Receive and process orders via phone, ensuring excellent customer communication.

✅ Handle inventory checks and complete related paperwork.

✅ Clean and sanitize equipment and the facility on a daily basis.

ASSUMPTION: Responsibilities might require multitasking, especially during peak hours, covering both customer service and operational duties.

🎯 Required Qualifications

Education: Not specified, though basic math and language skills are necessary.

Experience: 0-2 years in a similar customer service or retail role.

Required Skills:

• Effective verbal and written communication skills.
• Basic mathematical proficiency for handling transactions and orders.
• Strong motor and hand-eye coordination for equipment handling.

Preferred Skills:

• Previous experience in a fast-paced customer service environment.
• Familiarity with point-of-sale systems and inventory management.

ASSUMPTION: While specific technology skills aren't listed, some technology familiarity is implied by the need to handle orders via computer systems.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service roles at Domino's offer competitive hourly wages.

Benefits:

• Opportunities for growth within the company.
• Employee discounts on menu items.
• On-the-job training and orientation.

Working Hours: 40 hours per week, on-site.

ASSUMPTION: Benefits might include standard packages offered by large corporations, such as health insurance and retirement plans.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - The fast food and quick-service segments are highly competitive, focusing on quality, speed, and customer service.

Company Size: 10,001+ employees globally, offering extensive networking and career advancement opportunities.

Founded: 1960, with a rich history of innovation and market leadership in pizza delivery.

Company Description:

• Domino’s is recognized as a top public restaurant brand driven by innovation.
• The company thrives on a culture of growth, fun, and making each day better than the last.
• Domino's continues to expand its global footprint with over 17,100 stores in 90+ markets.

Company Specialties:

• Pizza crafting and delivery
• Innovative marketing strategies
• Integration of technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a large organization, Domino's likely offers standard corporate benefits and a structured career progression framework.

📊 Role Analysis

Career Level: Entry-level position, suitable for those starting their careers in customer service.

Reporting Structure: Typically reports to a store manager or shift supervisor.

Work Arrangement: On-site position, given the operational nature of the role.

Growth Opportunities:

• Progression to supervisory roles within the store.
• Training programs for skill enhancement and leadership.
• Potential to transition into corporate roles with experience.

ASSUMPTION: Domino’s is known for promoting from within, suggesting considerable growth prospects for dedicated employees.

🌍 Location & Work Environment

Office Type: Fast-paced service environment in a franchised pizza store.

Office Location(s): Located on 3575 New Mexico HWY 528, Rio Rancho.

Geographic Context:

• The area is part of the growing suburban region of Rio Rancho.
• Proximity to local amenities and community centers.
• Relatively accessible with moderate commuting expected.

Work Schedule: 40 hours per week, typically involves weekends and evenings.

ASSUMPTION: The role requires flexibility in shifts, standard for the food service industry.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission and resume review.
• Preliminary phone or in-person interview with HR or store manager.
• Skills assessment or situational interview questions.

Key Assessment Areas:

• Customer service aptitude and communication skills.
• Ability to multitask in a fast-paced setting.
• Proficiency with basic mathematical operations.

Application Tips:

• Highlight any previous retail or customer service experience.
• Demonstrate flexibility in scheduling availability.
• Emphasize teamwork and reliability.

ATS Keywords: Customer Service, Order Processing, Inventory Management, Communication Skills, Mathematics

ASSUMPTION: The focus will be on customer interaction capabilities and operational effectiveness.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Telephone communication equipment

ASSUMPTION: Familiarity with standard retail technologies may be beneficial though training is provided as needed.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and continuous improvement
• Team collaboration and support

Work Style:

• Customer-centric approach with a focus on service quality
• Ability to adapt to fast-paced operations
• Reliability and punctuality are paramount

Self-Assessment Questions:

• Am I comfortable in a dynamic work environment?
• Can I balance multiple tasks effectively under pressure?
• Do I enjoy interacting with a diverse range of customers?

ASSUMPTION: Candidates should exhibit enthusiasm for customer service and collaborative teamwork.

⚠️ Potential Challenges

• Managing high-volume orders during peak times.
• Ensuring consistent quality and speed in product preparation.
• Maintaining accuracy in cash handling and inventory tracking.
• Adapting to shift rotations, including nights and weekends.

ASSUMPTION: The role may demand physical stamina and resilience, typical in food service settings.

📈 Similar Roles Comparison

• Pizza Hut and Papa John's offer comparable customer service positions.
• Roles in fast-food chains such as McDonald's or KFC share similar task structures.
• Grocery store customer service roles may overlap in customer interaction skills needed.

ASSUMPTION: Competition for similar roles comes with varied company cultures and customer bases.

📝 Sample Projects

• Participating in store inventory audits and updates.
• Engaging in community-based promotional events.
• Coordinating with management on seasonal menu changes.

ASSUMPTION: Sample projects may involve teamwork for community and store enhancements.

❓ Key Questions to Ask During Interview

• What are the peak hours, and how are shifts scheduled?
• What opportunities are there for career advancement within Domino's?
• How does the store maintain quality standards during busy periods?
• What is the training process for new hires?
• How does the store handle customer grievances?

ASSUMPTION: Questions might focus on job expectations and growth, reflecting the candidate’s interest in long-term career development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Domino's Careers Page
• Ensure your resume highlights relevant skills and experience.
• Prepare for potential interview questions regarding customer service scenarios.
• Be ready to discuss your availability and flexibility for various shifts.
• Contact the store directly if you want more detail on operational expectations.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.