Customer Service Rep(06511) - 801 W. Bender

📌 Core Information

🔹 Job Title: Customer Service Rep(06511) - 801 W. Bender

🔹 Company: Domino's

🔹 Location: Hobbs, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers in a fast-paced environment
• Providing excellent customer service and support
• Utilizing communication and computer skills effectively
• Applying math skills in a practical context

ASSUMPTION: It is assumed that the role involves frequent direct interaction with customers and requires the ability to work efficiently under pressure, based on the fast-paced environment description.

📋 Key Responsibilities

✅ Provide excellent service to customers through effective communication

✅ Support customers with inquiries and issues

✅ Collaborate with team members to ensure smooth operations

✅ Utilize computer systems for order management and customer data

ASSUMPTION: Responsibilities likely include handling customer inquiries both over the phone and in person, as well as using basic computer systems to assist with orders and issues.

🎯 Required Qualifications

Education: Not specified, but high school diploma or equivalent may be assumed

Experience: 0-2 years in a customer service role or similar environment

Required Skills:

• Excellent communication skills
• Basic computer experience
• Good math skills

Preferred Skills:

• Past experience in a fast-paced work environment
• Problem-solving skills

ASSUMPTION: It is assumed that excellent communication is critical, and while formal education is not specified, the ability to learn quickly will be valuable.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive hourly wage based on location and experience

Benefits:

• Employee discounts on products
• Flexible scheduling options
• Opportunities for advancement within the company

Working Hours: 40 hours per week, with possible evening and weekend shifts

ASSUMPTION: Benefits are typical for the industry, focused on employee flexibility and product discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically fast-food and delivery

Company Size: 10,001+ employees, offering a wide network and diverse opportunities

Founded: 1960

Company Description:

• One of the world's top pizza delivery brands
• Innovative approaches in technology and customer service
• Global presence with approximately 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Technology innovation
• Customer-focused marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's values innovation and growth, aiming to be a leader in the pizza industry through technology and customer satisfaction.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Reports to store managers or shift supervisors

Work Arrangement: On-site, with potential for schedule flexibility

Growth Opportunities:

• Advancement to supervisory roles
• Cross-training in various operational areas
• Potential for career growth within the international franchise network

ASSUMPTION: Career progression is supported by training and experience gained on the job.

🌍 Location & Work Environment

Office Type: Retail environment with customer interaction areas

Office Location(s): 801 W. Bender, Hobbs, NM

Geographic Context:

• Located in Hobbs, a city that offers community-oriented living
• Proximity to local amenities and services
• Accessible by local transportation networks

Work Schedule: Varied shifts, including evenings and weekends

ASSUMPTION: The work environment is customer-focused with an emphasis on service speed and quality.

💼 Interview & Application Insights

Typical Process:

• Application submission through company website or in-person
• Initial phone screening with HR or store manager
• In-person interview focusing on customer service skills

Key Assessment Areas:

• Customer service skills
• Problem-solving ability
• Teamwork and communication effectiveness

Application Tips:

• Highlight any prior customer service or fast-paced work experience
• Emphasize strong communication and problem-solving abilities
• Be prepared to discuss available work hours and flexibility

ATS Keywords: Customer service, communication skills, fast-paced, teamwork

ASSUMPTION: The process likely includes evaluating an applicant’s fit within the fast-paced environment and their customer interaction abilities.

🛠️ Tools & Technologies

• POS systems for order taking and management
• Internal communication tools for team coordination
• Standard office software for basic administrative tasks

ASSUMPTION: Familiarity with basic technology platforms and systems is necessary for daily operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service
• Continuous innovation and improvement
• Team collaboration and mutual respect

Work Style:

• Dependability and punctuality
• Adaptability to busy and changing environments
• Customer-first attitude

Self-Assessment Questions:

• Do I thrive in fast-paced work environments?
• Am I comfortable working directly with customers?
• Can I work flexible hours, including weekends?

ASSUMPTION: Cultural fit is essential for long-term job satisfaction and performance, focusing on service quality and teamwork.

⚠️ Potential Challenges

• Handling high volumes of customer interactions
• Managing stress in a fast-paced setting
• Maintaining efficiency and accuracy under pressure
• Balancing multiple tasks simultaneously

ASSUMPTION: The fast-paced nature of the role can be demanding, necessitating effective stress management and multitasking skills.

📈 Similar Roles Comparison

• Employee benefits and work environment compared to other retail jobs
• Career advancement potential similar to other entry-level positions
• Focus on communication skills akin to other service industry roles

ASSUMPTION: This role offers similar benefits and challenges as other entry-level positions in customer service industries.

📝 Sample Projects

• Participating in a team exercise to optimize order processing
• Providing feedback on new customer service training materials
• Collaborating in a promotional event to increase local customer engagement

ASSUMPTION: Projects may not be formally defined but are embedded in daily operational improvements and initiatives.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How is performance evaluated in this position?
• What opportunities exist for advancement within the company?
• How does Domino's support teamwork and communication among staff?
• What challenges are commonly faced in this role and how are they addressed?

ASSUMPTION: These questions can help candidates understand daily expectations, advancement opportunities, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare to discuss availability for varied shifts, including nights and weekends
• Be ready to demonstrate communication and problem-solving skills
• Follow up with a thank you note post-interview to express your continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.