Customer Service Rep(06512) - 515 W. First St.

📌 Core Information

🔹 Job Title: Customer Service Rep (06512) - 515 W. First St.

🔹 Company: Domino's

🔹 Location: Portales, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing customer service in a fast-paced environment
• Utilizing strong communication skills to engage with customers
• Applying basic computer skills to manage customer interactions
• Performing calculations efficiently to assist with transactions

ASSUMPTION: The job will primarily involve face-to-face interactions due to its on-site nature, and applicant engagement will likely focus heavily on high energy levels and efficient multitasking.

📋 Key Responsibilities

✅ Interact with customers to provide information and resolve inquiries

✅ Use communication and math skills to complete transactions accurately

✅ Maintain a positive and professional demeanor in a fast-paced environment

ASSUMPTION: Emphasis is placed on customer satisfaction, suggesting a focus on proactive problem-solving and effective communication skills.

🎯 Required Qualifications

Education: At least a high school student (16+ years old)

Experience: 0-2 years in a customer service role is acceptable

Required Skills:

• Excellent communication skills
• Basic computer skills
• Good math skills

Preferred Skills:

• Previous customer service experience
• Knowledge of retail operations

ASSUMPTION: The role is entry-level, suitable for those starting their careers, particularly students or recent graduates.

💰 Compensation & Benefits

Salary Range: Industry standards suggest a range between $18,000 - $25,000 annually for similar roles based on location.

Benefits:

• Employee discounts on menu items
• Flexible working hours
• Opportunities for advancement within the company

Working Hours: Typically 40 hours per week, with potential for overtime during peak periods

ASSUMPTION: As with many entry-level positions, compensation may focus more on the benefits and growth opportunities rather than a higher starting salary.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, primarily focusing on pizza and food delivery services

Company Size: 10,001+ employees, offering significant opportunities for networking and career growth

Founded: 1960, with a long history of emphasizing innovation

Company Description:

• Focus on driving innovation in food delivery
• Global presence with approximately 17,100 stores
• Strong corporate culture with an emphasis on fun and team cooperation

Company Specialties:

• Pizza
• Sandwiches
• Marketing and Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's culture appears heavily invested in innovation and team collaboration, making it a dynamic work environment.

📊 Role Analysis

Career Level: Entry-level position

Reporting Structure: Typically reports to the store manager or shift supervisor

Work Arrangement: On-site with specific shifts

Growth Opportunities:

• Potential for promotion to shift leader or store manager
• Opportunities to gain skills in customer service and retail management
• Networking within a large, multinational company

ASSUMPTION: Given Domino's size, employees often have the chance to rise quickly if performance and dedication are demonstrated.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Domino's at 515 W. First St., Portales, NM

Geographic Context:

• Portales offers a small-town feel with a tight-knit community
• Major contributions to local economy from Eastern New Mexico University
• Varied recreational opportunities in the surrounding area

Work Schedule: Shifts often span evenings and weekends, typical for retail hours

ASSUMPTION: The store setting suggests a fast-paced work environment where adaptability and quick learning are advantageous skills.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial phone screening with HR
• In-person interview with the store manager

Key Assessment Areas:

• Customer service skills
• Ability to handle work pressure
• Commitment to company values and customer satisfaction

Application Tips:

• Emphasize communication skills and a friendly demeanor
• Mention any customer service or retail experience
• Demonstrate familiarity with basic computer tasks

ATS Keywords: Customer Service, Communication, Retail, Entry-Level, Fast-Paced

ASSUMPTION: Interviews are likely informal to gauge interpersonal skills directly, common in customer-centric roles.

🛠️ Tools & Technologies

• Basic Point of Sale (POS) systems
• Microsoft Office Suite
• Communication applications (for customer interaction)

ASSUMPTION: Basic technology usage implies an internal training program for specialized systems Domino's might use.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Team collaboration
• Customer satisfaction

Work Style:

• Problem-solving with a customer-first attitude
• Collaborative work within team settings
• Adaptability to rapidly changing environments

Self-Assessment Questions:

• Do you enjoy working in a dynamic, fast-paced environment?
• Are you comfortable performing customer interactions daily?
• Do you have the adaptability needed to learn new systems quickly?

ASSUMPTION: Cultural fit aligns with extroverted and customer-focused personalities, supported by a team-oriented approach.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries during peak hours
• Balancing multiple tasks simultaneously
• Dealing with challenging customer interactions
• Maintaining accuracy and speed under pressure

ASSUMPTION: Employees can expect high energy demands, requiring good stress management techniques.

📈 Similar Roles Comparison

• Similar to positions at other quick-service restaurants in terms of required skills
• Likely offers a starting point for advancement in retail management
• Comparable challenges with those in casual dining service environments

ASSUMPTION: A career in customer service at Domino's will closely parallel those found in other retail and fast-food chains.

📝 Sample Projects

• Leading a customer satisfaction improvement initiative
• Participating in a staff training workshop to improve productivity
• Implementing a system for more efficient handling of large orders

ASSUMPTION: While formal projects may be limited, there are ample opportunities for employees to drive small process improvements.

❓ Key Questions to Ask During Interview

• What growth opportunities exist for someone in my position?
• How does Domino's support its team members in skill development?
• What are the expectations for handling peak time pressures?
• Can you describe a typical day or shift?
• What qualities make a team member successful in this role?

ASSUMPTION: Questions should focus on growth, team dynamics, and performance expectations, aiding alignment with company goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting customer service experience
• Be ready for a phone screen focusing on past experiences
• Investigate potential growth paths within Domino’s
• Contact recruitment for any additional inquiries

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.