Customer Service Rep(06516) - 2949 Main Street

📌 Core Information

🔹 Job Title: Customer Service Representative (06516) - 2949 Main Street

🔹 Company: Domino's

🔹 Location: Ingleside, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun, Mar 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service.
• Interacting dynamically with a diverse customer base.
• Utilizing communication and basic computer skills.
• Working effectively in a fast-paced environment.

ASSUMPTION: This role emphasizes direct customer interactions typical for service-based positions in food service environments.

📋 Key Responsibilities

✅ Assist customers with inquiries and provide accurate information.

✅ Maintain a positive demeanor during all customer interactions.

✅ Utilize computer systems to assist in order processing and tracking.

ASSUMPTION: The responsibilities involve typical tasks associated with the food service industry, including handling orders and managing customer expectations.

🎯 Required Qualifications

Education: High school completion or equivalent preferred.

Experience: No prior experience required; on-the-job training provided.

Required Skills:

• Excellent communication skills
• Basic computer proficiency
• Strong math skills for handling transactions

Preferred Skills:

• Experience in customer service roles
• Ability to work well in team settings

ASSUMPTION: The job likely attracts entry-level candidates interested in gaining experience in a fast-paced commercial setting.

💰 Compensation & Benefits

Salary Range: Not specified; typically entry-level rates within the food service industry.

Benefits:

• Employee discount on company products.
• Flexible working hours.
• Opportunities for career advancement within Domino’s.

Working Hours: Full-time, 40 hours per week, with potential shifts on nights and weekends.

ASSUMPTION: The compensation package is aligned with industry standards for entry-level roles in restaurant chains.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; a sector characterized by highly competitive customer service and food delivery innovation.

Company Size: 10,001+ employees, suggesting robust corporate resources and career paths.

Founded: 1960; a long-standing player in the global food service marketplace.

Company Description:

• A leader in pizza delivery innovations.
• Extensive franchise and corporate network.
• Commitment to technology and data analytics advancements.

Company Specialties:

• Pizza
• Sandwiches
• Digital Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's focus on technology suggests a progressive company culture supportive of innovation.

📊 Role Analysis

Career Level: Entry-level role suited for individuals starting their journey in customer service.

Reporting Structure: Typically reports to store or area managers.

Work Arrangement: On-site role, providing interaction with both customers and team members.

Growth Opportunities:

• Potential promotion to supervisory roles.
• Access to management training programs.
• Develop skills in team management and operations.

ASSUMPTION: Opportunities exist for career progression in customer service and management within the company’s large operational structure.

🌍 Location & Work Environment

Office Type: Retail/storefront; front-line role in a commercial environment.

Office Location(s): Ingleside, Texas, with access to nearby amenities.

Geographic Context:

• Engages with local community through service delivery.
• Part of a wider network of locations nationwide.
• Potential exposure to a variety of customer needs and dynamics.

Work Schedule: Variable shifts in line with standard food service hours.

ASSUMPTION: The work setting requires adaptability to varying customer flows and time demands typical of retail environments.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone screening.
• In-person interview with store manager.

Key Assessment Areas:

• Communication and interpersonal skills.
• Problem-solving ability.
• Adaptability and customer service focus.

Application Tips:

• Highlight any relevant customer service experience.
• Emphasize willingness to learn and adapt.
• Prepare examples of past problem-solving incidents.

ATS Keywords: Customer service, communication, teamwork, adaptability, fast-paced environment

ASSUMPTION: Candidates are evaluated largely on personality and ability to handle dynamic service roles, more than specific past experience.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Customer Relationship Management (CRM) software
• Order and delivery tracking tools

ASSUMPTION: Proficiency with digital tools is key due to Domino's emphasis on technology in operations.

👔 Cultural Fit Considerations

Company Values:

• Innovative thinking
• Customer focus
• Passionate and collaborative teamwork

Work Style:

• Fast-paced and service-oriented.
• Requires adaptability and problem-solving.
• Team-driven with a focus on customer satisfaction.

Self-Assessment Questions:

• Do you enjoy working with the public?
• Can you manage well under pressure in fast-paced settings?
• Are you open to learning and using new technologies?

ASSUMPTION: Candidates who thrive in bustling, customer-centered environments and embrace technological tools are ideal fits.

⚠️ Potential Challenges

• Maintaining calm under high-pressure situations.
• Adapting to shifts in customer demand rapidly.
• Balancing multiple tasks effectively.
• Continual learning and technology adaptation.

ASSUMPTION: The role is demanding due to its dynamic nature; resilience and adaptability are crucial traits.

📈 Similar Roles Comparison

• Customer Service Associate at retail chains
• Cashier roles in grocery stores
• Entry-level positions in hospitality

ASSUMPTION: Other frontline customer-focused service roles have comparable requirements and challenges.

📝 Sample Projects

• Leading a customer feedback initiative to improve service.
• Developing a training module for new team members.
• Organizing a community outreach program.

ASSUMPTION: Projects may emphasize on enhancing customer experiences and team leadership.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently facing this store?
• How are employees evaluated during their tenure?
• Could you describe a typical career progression path for this role?
• What support does the company provide during busy seasons?
• How does Domino’s invest in staff training?

ASSUMPTION: These questions help uncover insights into growth opportunities and operational challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to discuss relevant customer service experiences in your interview.
• Bring references that can speak to your interpersonal and work skills.
• Demonstrate enthusiasm for technology adaptations in service.
• Ready examples of solving customer-related challenges.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.