Customer Service Rep(06519) -5920 Holly Ave

📌 Core Information

🔹 Job Title: Customer Service Representative (06519) - 5920 Holly Ave

🔹 Company: Domino's

🔹 Location: Albuquerque, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers in a dynamic and fast-paced environment
• Providing excellent service and customer support
• Utilizing essential communication and computer skills
• Applying good math skills in practical scenarios

ASSUMPTION: The job primarily involves frontline customer interactions, consistent with the typical responsibilities of a customer service role in the restaurant industry. It likely requires handling inquiries and supporting order processing.

📋 Key Responsibilities

✅ Provide excellent service and support to customers

✅ Address and resolve customer inquiries effectively

✅ Collaborate with team members to maintain a positive service environment

ASSUMPTION: Responsibilities may also include managing phone orders and cash handling, which are standard tasks in customer service roles within the food industry.

🎯 Required Qualifications

Education: Not specified; assumed to require at least a high school education level

Experience: 0-2 years of customer service or similar experience preferred

Required Skills:

• Excellent communication skills
• Basic computer experience
• Good math skills

Preferred Skills:

• Previous experience in a customer-facing role
• Experience in the food or quick-service restaurant industry

ASSUMPTION: Basic educational achievements and prior experience in similar industries would likely enhance a candidate's suitability.

💰 Compensation & Benefits

Salary Range: Not specified; industry standards suggest entry-level compensation

Benefits:

• Employee discounts on menu items
• Opportunities for career advancement within the company
• Comprehensive training programs

Working Hours: 40 hours per week; typical shift scheduling within restaurant operational hours

ASSUMPTION: Benefits might include flexible scheduling and employee food discounts, common in the restaurant industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; a highly competitive sector focused on customer satisfaction and service innovation

Company Size: 10,001+ employees, indicating a large and established organization with multiple career pathways

Founded: 1960

Company Description:

• Innovative technology deployment for enhanced customer experience
• A strong emphasis on teamwork and community presence
• Ongoing dedication to product quality and service innovation

Company Specialties:

• Pizza innovation and delivery efficiency
• Technological advancements in service
• Comprehensive marketing and advertising strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Due to its extensive market reach, Domino's likely offers diverse employee opportunities and experiences across global locations.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their careers or seeking experience in customer service

Reporting Structure: Likely reports to store managers or shift supervisors

Work Arrangement: On-site, with mandatory physical presence for customer interaction and support

Growth Opportunities:

• Pathways to supervisory roles, such as shift leads
• Potential for lateral moves into operational or management training programs
• Access to skill development and training programs

ASSUMPTION: The role likely offers opportunities to advance in various operational capacities within the company, reflecting a commitment to employee development.

🌍 Location & Work Environment

Office Type: Retail and customer service-oriented work environment

Office Location(s): 5920 Holly Ave, Albuquerque, New Mexico

Geographic Context:

• Located in a residential area with potentially loyal customer base
• Access to local amenities supporting staff needs
• Proximity to city infrastructure, facilitating commute

Work Schedule: Flexible work hours, with shifts covering various service times

ASSUMPTION: The location is strategic for business operations and employee accessibility, considering its residential and business neighborhood.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening by human resources
• Phone or in-person interview with hiring manager
• Assessment of communication and problem-solving skills

Key Assessment Areas:

• Customer service aptitude
• Effective communication skills
• Ability to work in a fast-paced environment

Application Tips:

• Highlight any previous customer service experience
• Demonstrate problem-solving abilities through examples
• Show enthusiasm for the brand and customer interaction

ATS Keywords: Customer Service, Fast-Paced, Communication, Computer Literacy, Math Skills

ASSUMPTION: A well-rounded application highlighting relevant experiences, coupled with understanding of Domino's brand, increases candidate visibility.

🛠️ Tools & Technologies

• Order processing and point-of-sale systems
• Customer management software
• Company-specific digital ordering platforms

ASSUMPTION: Proficiency in basic computing tools and willingness to learn company-specific technologies are crucial for the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to delivering quality and consistency
• Innovation and embracing technology
• Teamwork and community involvement

Work Style:

• Adaptable to fast-paced and changing environments
• Collaborative and team-oriented mindset
• Customer-focused with problem-solving ability

Self-Assessment Questions:

• Do I thrive in a dynamic and customer-facing role?
• Am I able to communicate effectively under pressure?
• Can I collaborate effectively with team members?

ASSUMPTION: Employees who are adaptable and demonstrate genuine enthusiasm for service excel in this consistent and high-energy workplace.

⚠️ Potential Challenges

• Managing high-volume customer interactions
• Maintaining service standards during busy hours
• Navigating customer complaints and conflict resolution
• Balancing operational tasks and customer demands

ASSUMPTION: Role necessitates strong coping strategies for high-stress situations, characteristic of peak business times in the restaurant industry.

📈 Similar Roles Comparison

• Compared to retail, offers broader customer interaction
• Higher energy demands than typical desk jobs
• Increased focus on direct customer service skills

ASSUMPTION: Given its customer-centered nature, parallels with retail roles exist, albeit with unique food service performance metrics.

📝 Sample Projects

• Initiatives to boost customer satisfaction scores
• Implementing new in-house promotional strategies
• Streamlining order processing during peak hours

ASSUMPTION: The role will afford opportunities to collaborate on minor projects potentially aimed at enhancing customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What metrics are used to evaluate success in this role?
• How does Domino's support career growth and development?
• What tools and technologies will I be expected to learn quickly?
• How is feedback integrated into performance improvements?
• What is the team culture like in this specific location?

ASSUMPTION: Understanding support systems and performance measures at Domino's will inform candidates' suitability and readiness for the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Consider tailoring your resume with specific ATS keywords
• Gather recommendations or references from past employers
• Follow up with the hiring team post-application submission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.