Customer Service Rep(06533) - 615 W. Santa Fe Ave.

📌 Core Information

🔹 Job Title: Customer Service Rep (06533) - 615 W. Santa Fe Ave.

🔹 Company: Domino's

🔹 Location: Grants, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers in a lively environment.
• Providing exceptional customer service and support.
• Utilizing effective communication and math skills.
• Adapting to a fast-paced workplace.

ASSUMPTION: The role heavily relies on in-person customer interactions, requiring the ability to handle dynamic situations effectively.

📋 Key Responsibilities

✅ Deliver outstanding service in a customer-facing role.

✅ Use computer systems to manage customer information and orders.

✅ Apply math skills for transactions and order processing.

ASSUMPTION: Responsibilities may include handling cash transactions and assisting in various duties as needed within the team.

🎯 Required Qualifications

Education: High school education or currently enrolled (assumed based on minimum age requirement).

Experience: No formal experience required, but prior customer service experience may be beneficial.

Required Skills:

• Excellent communication skills
• Basic computer skills
• Good math abilities

Preferred Skills:

• Previous customer service experience
• Familiarity with computer-based systems

ASSUMPTION: Based on standard industry practices, literacy in English and familiarity with basic software are expected.

💰 Compensation & Benefits

Salary Range: Not specified, typically aligned with local wage standards for entry-level positions in customer service.

Benefits:

• Employee discounts on products
• Flexible work hours
• Opportunities for advancement

Working Hours: 40 hours per week, with potential shifts on weekends and evenings depending on location demands.

ASSUMPTION: Benefits may include discounts on company products and additional perks such as employee recognition programs.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on quick-service pizza delivery

Company Size: 10,001+ employees; being part of a large company offers extensive resources and career paths.

Founded: 1960, with a history of innovation in pizza delivery and technology integration.

Company Description:

• Renowned for innovative delivery and ordering methods.
• Operates over 17,100 stores globally, embodying a strong international presence.
• Cultivates a fun and dynamic working environment.

Company Specialties:

• Pizza creation and delivery
• Marketing and digital technology
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given its global brand status, the company likely invests in employee development and technology-driven processes.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals beginning their career or seeking experience in customer service.

Reporting Structure: Likely report to the store manager or shift supervisor.

Work Arrangement: On-site in a fast-paced retail environment.

Growth Opportunities:

• Potential for promotion to supervisory roles
• Opportunities to develop customer service and operational skills
• Experience in a reputable global brand

ASSUMPTION: Based on industry norms, customer service roles can serve as a launchpad to various career paths within the company.

🌍 Location & Work Environment

Office Type: Domino's retail store outlet, catering to local customer base.

Office Location(s): Located on W. Santa Fe Ave in Grants, New Mexico.

Geographic Context:

• Located in a community-oriented small town
• Access to local amenities and residential areas
• Regional context beneficial for retail service experience

Work Schedule: Typically requires availability during evenings and weekends due to customer demand.

ASSUMPTION: Given the nature of the location, a community-focused approach is likely emphasized in service.

💼 Interview & Application Insights

Typical Process:

• Submit resume and fill out online application
• Initial phone or in-person interview with hiring manager
• Potential hands-on assessment in the store

Key Assessment Areas:

• Communication and interpersonal skills
• Ability to work in fast-paced environments
• Problem-solving skills

Application Tips:

• Highlight customer service experience on your resume
• Demonstrate flexibility and willingness to learn
• Prepare examples of teamwork and efficiency skills

ATS Keywords: Customer service, communication, retail, fast-paced, Domino’s

ASSUMPTION: The interview process likely emphasizes service orientation and commitment to the company’s values.

🛠️ Tools & Technologies

• Point of sale (POS) systems
• Basic inventory and order tracking software
• Customer relationship management tools

ASSUMPTION: Expect familiarity with computer interfaces relevant to daily retail operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Emphasis on innovation and technology
• Encouragement of collaboration and teamwork

Work Style:

• Fast-paced and customer-focused
• Team-oriented with collaborative goals
• Adaptable and efficiency-driven

Self-Assessment Questions:

• Am I comfortable working in an active retail environment?
• Do I enjoy interacting with a diverse range of customers?
• Can I handle high-pressure situations effectively?

ASSUMPTION: Cultural fit would likely emphasize flexibility, positive attitude, and commitment to service excellence.

⚠️ Potential Challenges

• Managing peak hours with a high customer volume
• Adapting to changing procedural requirements
• Handling diverse customer needs and expectations
• Balancing multiple tasks efficiently

ASSUMPTION: Challenges are inherent in customer-focused roles at popular retail outlets, demanding resilience and adaptability.

📈 Similar Roles Comparison

• Retail Associate positions offering broad customer interaction
• Food service roles requiring quick adaptation and teamwork
• Entry-level opportunities in fast-paced environments

ASSUMPTION: Comparative roles offer insightful pathways into service and hospitality industries.

📝 Sample Projects

• Developing streamlining strategies for order pickups
• Participating in community outreach programs through the store
• Innovative in-store promotions to enhance customer experience

ASSUMPTION: Projects may align with typical retail tasks and promotional activities to engage community customers.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does Domino's support professional development?
• What are the biggest challenges in this role?
• How are team successes and individual contributions recognized?
• What tools and training does Domino's provide new team members?

ASSUMPTION: Key questions should focus on role specifics, growth potential, and alignment with company goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume that highlights relevant skills
• Be ready for an initial interview focusing on customer service scenarios
• Demonstrate enthusiasm for delivering excellent service
• Follow up with a thank you email post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.