Customer Service Rep(06548) - 1383 W Jefferson

📌 Core Information

🔹 Job Title: Customer Service Rep(06548) - 1383 W Jefferson

🔹 Company: Domino's

🔹 Location: Gallup, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting effectively with customers
• Working in a fast-paced environment
• Providing excellent customer service and support
• Utilizing good math and computer skills

ASSUMPTION: The role likely focuses heavily on customer interaction and support, with additional training provided for technical skills, given the emphasis on communication and basic computer experience.

📋 Key Responsibilities

✅ Maintain a high level of communication with customers to ensure satisfaction

✅ Resolve customer issues and inquiries promptly

✅ Assist with the organization of orders and transactions

✅ Support other team members in creating a positive work environment

ASSUMPTION: Responsibilities will be centered around standard customer service practices with cross-functional team collaboration.

🎯 Required Qualifications

Education: Must be at least 16 years of age

Experience: 0-2 years in customer service or related fields

Required Skills:

• Excellent communication skills
• Basic computer proficiency
• Good math skills
• Interpersonal skills

Preferred Skills:

• Previous customer service experience
• Familiarity with order management systems

ASSUMPTION: While some computer and math skills are required, significant on-the-job training will be offered for specific software tools.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with entry-level customer service roles geographically

Benefits:

• Flexible scheduling options
• Employee discounts on store items
• Opportunities for career advancement

Working Hours: Approximately 20 hours per week, flexibility expected

ASSUMPTION: Compensation and benefits are competitive within the industry standard for entry-level positions, offering part-time flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in quick-service pizza delivery

Company Size: Over 10,001 employees globally, providing numerous career pathways

Founded: 1960, in Ann Arbor, MI

Company Description:

• A leading pizza delivery and technology innovator
• Focus on customer satisfaction and service efficiency
• Strong commitment to growth and innovation across markets

Company Specialties:

• Pizza
• Digital Technology
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company offers a collaborative and fast-paced work culture, ideal for individuals seeking growth in a dynamic sector.

📊 Role Analysis

Career Level: Entry-level, ideal for gaining foundational skills in customer service

Reporting Structure: Reports to the customer service manager or store supervisor

Work Arrangement: Primarily on-site, requiring direct customer engagement

Growth Opportunities:

• Potential progression to supervisory roles
• Opportunities to cross-train in other areas of store operations
• Development of leadership skills through team involvement

ASSUMPTION: The role supports career development within the company, providing a stepping stone for higher responsibilities.

🌍 Location & Work Environment

Office Type: Retail store environment with open customer interaction areas

Office Location(s): 1383 W Jefferson, Gallup, NM

Geographic Context:

• Located in a vibrant community setting
• Accessible via major local transportation routes
• Surrounded by diverse dining and retail establishments

Work Schedule: Part-time hours with some flexibility required for scheduling

ASSUMPTION: The workplace is community-centric, providing a supportive environment, which emphasizes team cooperation and customer engagement.

💼 Interview & Application Insights

Typical Process:

• Online application submission via the company website
• Initial screening and assessment of qualifications
• One-on-one interview with store manager

Key Assessment Areas:

• Communication and interpersonal abilities
• Problem-solving skills in customer interactions
• Adaptability to fast-paced environments

Application Tips:

• Highlight any prior customer service experience
• Emphasize flexibility and availability
• Prepare to discuss real-world scenarios demonstrating interpersonal skills

ATS Keywords: Customer Service, Communication, Fast-paced, Interpersonal Skills

ASSUMPTION: Emphasis on practical experience and interpersonal communication is critical in the assessment process.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Basic CRM software for customer management
• Order tracking and management tools

ASSUMPTION: Training will be provided for specific tools, focusing on customer interaction and order processing systems.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Focus on innovation and continuous improvement
• Team-oriented and collaborative environment

Work Style:

• Fast-paced and dynamic
• Emphasis on teamwork and communication
• Proactive problem-solving approach

Self-Assessment Questions:

• Do I enjoy direct customer interactions?
• Am I comfortable in a busy and dynamic work environment?
• Can I work flexible hours as per business needs?

ASSUMPTION: Cultural fit depends on adaptability, a proactive mindset, and strong communication skills, valuable for customer-facing roles.

⚠️ Potential Challenges

• Maintaining composure during high traffic periods
• Balancing multiple tasks effectively
• Adapting to different customer interaction styles
• Managing customer expectations consistently

ASSUMPTION: The role demands strong time management and stress handling capabilities due to the high interaction levels and service pace.

📈 Similar Roles Comparison

• Customer Assistant roles in retail stores offer similar engagement scopes
• Cashier positions in quick-service restaurants share comparable environments
• Receptionist roles in service industries focus on external communication akin to this position

ASSUMPTION: While comparing to other roles, the emphasis on speed and customer service remains a common challenge and opportunity across the service industry.

📝 Sample Projects

• Implementing customer feedback initiatives
• Supporting team members during peak periods
• Organizing in-store promotions and events

ASSUMPTION: Projects are likely focused on enhancing customer interactions and supporting store operations to boost service quality.

❓ Key Questions to Ask During Interview

• What are the peak hours and how does the store manage customer flow at that time?
• What opportunities are available for career advancement within the company?
• How is success measured in this role?
• What is the team structure and how do they support each other?
• Are there any training programs for skill development?

ASSUMPTION: Interviews may emphasise understanding candidate flexibility, dedication to customer service, and alignment with the company's growth and innovation targets.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's careers page
• Ensure your resume highlights relevant skills and experiences
• Prepare to submit references on demand
• Complete any pre-interview assessments promptly
• Follow up with the hiring manager after your interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.