Customer Service Rep(06552) - 931 Riverside Dr.

📌 Core Information

🔹 Job Title: Customer Service Representative (06552) - 931 Riverside Dr.

🔹 Company: Domino's

🔹 Location: Española, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service in a high-traffic environment
• Using excellent communication skills to address customer inquiries
• Applying basic computer skills for task management
• Demonstrating good math skills for transaction handling

ASSUMPTION: The role emphasizes skills in customer interaction, with computer proficiency and math skills playing supportive roles, typical in a retail/service environment.

📋 Key Responsibilities

✅ Interact with customers to provide prompt, friendly service

✅ Address customer inquiries and resolve issues effectively

✅ Manage transactions accurately and efficiently

✅ Maintain a clean and organized work area in a fast-paced environment

ASSUMPTION: Responsibilities are centered around customer-facing duties, typical for entry-level roles in customer service at Domino's.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Excellent Communication Skills
• Basic Computer Experience
• Good Math Skills

Preferred Skills:

• Passion for customer service
• Experience in a fast-paced work environment

ASSUMPTION: Basic educational requirements may align with legal minimum work age (16 years), emphasizing a skill set over formal education.

💰 Compensation & Benefits

Salary Range: Not specified; typically, customer service representatives earn hourly wages that comply with local wage standards.

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for career advancement

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Compensation is based on industry standards and part-time benefits may include scheduling flexibility and discount incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; involves quick service operations

Company Size: 10,001+ employees; offers a large network for diverse career opportunities

Founded: 1960

Company Description:

• A leading global brand in pizza delivery, known for innovation and technology use
• Operates a mix of franchise and corporate locations worldwide
• Focuses on team-member driven success and customer satisfaction

Company Specialties:

• Pizza
• Marketing
• Technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on fun and innovation promises a dynamic work environment for employees.

📊 Role Analysis

Career Level: Entry-level; suitable for individuals beginning their careers or looking for flexible work options

Reporting Structure: Typically reports to a store manager or shift supervisor

Work Arrangement: On-site; valuable for gaining face-to-face customer service experience

Growth Opportunities:

• Potential promotion to supervisory roles
• Skill development in customer service and operations
• Opportunities for cross-training in different areas of store operations

ASSUMPTION: The role offers foundational learning and internal growth, typical in large franchise restaurants.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 931 Riverside Dr., Española, NM

Geographic Context:

• Española serves as a key location in New Mexico with a local customer base
• Proximity to other Domino’s locations for networking
• Part of a community-driven area, emphasizing local engagement

Work Schedule: Fixed schedules with flexibility as needed due to operational hours

ASSUMPTION: The work environment is geared toward retail dynamics with customer engagement imperative in achieving success.

💼 Interview & Application Insights

Typical Process:

• Submit application via company’s careers website
• Initial screening by HR or store management
• In-person interview focusing on customer service skills

Key Assessment Areas:

• Communication and interpersonal skills
• Ability to handle fast-paced work
• Problem-solving abilities

Application Tips:

• Highlight customer service experience
• Emphasize flexibility and eagerness to learn
• Showcase any relevant computer skills

ATS Keywords: Customer Service, Communication Skills, Fast-Paced

ASSUMPTION: Standardized application process for entry-level roles with emphasis on personal skills and customer interactions.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Customer inquiry management software
• Basic data input tools

ASSUMPTION: Technology use is fundamental in transaction processing and service efficiency.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Teamwork and collaboration

Work Style:

• Adaptive to fast-paced changes
• Proactive in customer interactions
• Team-oriented with individual accountability

Self-Assessment Questions:

• Can you handle fast-paced work environments effectively?
• How do you prioritize excellent customer service?
• What makes you a great fit for a team-based position?

ASSUMPTION: A strong emphasis on teamwork aligns with corporate values of collaboration.

⚠️ Potential Challenges

• Managing multiple customer interactions at once
• Adjusting to varying peak hours and demands
• Maintaining patience and professionalism during challenging situations
• Adapting to different customer personalities and requests

ASSUMPTION: Typical challenges for customer service roles in high-volume settings focus on multitasking and adaptability.

📈 Similar Roles Comparison

• Similar roles in retail and hospitality sectors
• Comparable skill sets with entry-level sales associates
• Potential vertical movement into managerial roles after gaining experience

ASSUMPTION: Comparisons relate to other entry-level customer-interactive positions with scope for career growth.

📝 Sample Projects

• Initiating a customer satisfaction program
• Developing communication scripts for efficient service
• Participating in store events to boost sales

ASSUMPTION: Dominino’s may engage representatives in projects that enhance customer satisfaction and operational efficiency.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How can someone in this position contribute to the team’s success?
• What training and development opportunities are available?
• How is performance measured and evaluated?
• What are some challenges this store/location currently faces?

ASSUMPTION: These questions target understanding the role’s expectations and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume and cover letter emphasizing customer service experience
• Ensure availability for potential interviews
• Research the company and align personal values with company values
• Follow-up with HR after the application submission for updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.