Customer Service Rep(06565) - 1151 Hwy 287 South

📌 Core Information

🔹 Job Title: Customer Service Rep (06565) - 1151 Hwy 287 South

🔹 Company: Domino's

🔹 Location: Mansfield, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service in a fast-paced environment.
• Managing customer orders via phone and in person.
• Preparing various food items, including pizzas, to standards.
• Maintaining a clean and organized store area.

ASSUMPTION: This role primarily involves front-line customer interaction with a strong emphasis on communication and multitasking skills.

📋 Key Responsibilities

✅ Operate all store equipment efficiently.

✅ Stock ingredients in storage, preparation, and serving areas.

✅ Prepare food products, maintaining quality control.

✅ Handle telephone orders professionally and accurately.

✅ Complete inventory checks and associated paperwork.

✅ Maintain cleanliness of the store and equipment daily.

ASSUMPTION: Responsibilities include a balanced mix of customer interaction and behind-the-scenes duties, suggesting adaptability is crucial.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred.

Experience: No prior experience required; training provided.

Required Skills:

• Basic math skills for handling cash.
• Effective verbal and written communication skills.
• Ability to follow instructions accurately and perform repetitive tasks consistently.

Preferred Skills:

• Experience in a customer service setting.
• Familiarity with food preparation.

ASSUMPTION: The position is entry-level, focusing on basic skills to ensure customer satisfaction and support store operations.

💰 Compensation & Benefits

Salary Range: Not specified. Typically varies by location and experience.

Benefits:

• Flexible working hours.
• Opportunities for career advancement.
• Employee discounts on food products.

Working Hours: Generally 40 hours per week with potential for part-time arrangements.

ASSUMPTION: Compensation is competitive within the fast-food service industry, adjusted for market and role specifics.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically focusing on fast food and quick-service dining.

Company Size: 10,001+ employees translates to robust support networks and structured processes.

Founded: 1960, indicating a well-established brand with extensive market presence.

Company Description:

• Globally recognized leader in pizza delivery.
• Innovative in tech advancements for ordering and delivery services.
• Strong franchise model allowing rapid global expansion.

Company Specialties:

• Pizza and innovative food products.
• Marketing and technology integration in services.
• Data analytics to enhance customer experiences.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's size and global reach reflect strong market stability and potential for diverse career paths within the organization.

📊 Role Analysis

Career Level: Entry-level position with clear paths to advancement within the company.

Reporting Structure: Reports directly to the store manager.

Work Arrangement: Primarily on-site work in store settings.

Growth Opportunities:

• Promotion to supervisory roles.
• Opportunity to transition into corporate positions.
• Potential to own a franchise.

ASSUMPTION: This role is designed as an entry-point with structured avenues for career growth in both field and corporate paths.

🌍 Location & Work Environment

Office Type: In-store customer service environment with varying workstations.

Office Location(s): 1151 Hwy 287 South, Mansfield, Texas.

Geographic Context:

• Mansfield offers a suburban environment with local community engagement.
• Proximity to larger Texan urban centers provides wider employment opportunities.
• Varied customer demographics provide diverse service experiences.

Work Schedule: Flexible to accommodate different personal and professional responsibilities.

ASSUMPTION: The role supports diverse schedules with the possibility of tailoring work hours to personal needs, enhancing work-life balance.

💼 Interview & Application Insights

Typical Process:

• Initial application submission and resume review.
• Phone interview with HR or a store manager.
• In-person interview focusing on customer service skills.

Key Assessment Areas:

• Customer service capability.
• Problem-solving skills under pressure.
• Adaptability to new tools and processes.

Application Tips:

• Emphasize any previous customer service experience.
• Highlight communication and teamwork skills.
• Showcase adaptability to a fast-paced environment.

ATS Keywords: Customer Service, Communication, Teamwork, Problem Solving, Time Management.

ASSUMPTION: The hiring process focuses on identifying candidates with strong interpersonal skills and a customer-first mindset.

🛠️ Tools & Technologies

• Telecommunication devices for order management.
• Basic computing systems for order processing.
• Food preparation equipment such as ovens and slicers.

ASSUMPTION: Familiarity with basic food service technology and tools is expected for efficient job performance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence in service delivery.
• Embracing diversity and unique talents.
• Encouraging innovation and technological advancements.

Work Style:

• Responsive and customer-focused approach.
• Collaborative teamwork in achieving common goals.
• Adaptable to fast-paced, changing environments.

Self-Assessment Questions:

• Do you thrive in a fast-paced service environment?
• Can you maintain composure under stressful situations?
• Are you eager to learn and grow within a dynamic company?

ASSUMPTION: Suitable candidates should align with a dynamic and customer-oriented culture that values diversity and teamwork.

⚠️ Potential Challenges

• Managing customer demands during peak hours.
• Adapting to varying tasks and responsibilities.
• Working in physically demanding environments.
• Adjusting to a highly structured corporate environment.

ASSUMPTION: Challenges typical in the fast-food industry, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Fast-food cashier roles offer less variety in tasks.
• Retail customer service jobs often lack food preparation duties.
• Call center positions provide more sedentary work environments.

ASSUMPTION: The role combines elements of food service with customer interaction, offering diverse daily tasks compared to peers.

📝 Sample Projects

• Participate in a team challenge to increase customer satisfaction scores.
• Lead a store event to promote new products.
• Implement a new organizational system for stock management.

ASSUMPTION: Projects are often team-focused, aimed at improving customer service and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the opportunities for career advancement?
• How does the team ensure excellent service during peak times?
• What is the typical career progression for this role?
• How does Domino's support employee development?
• What are the most important qualities of a successful team member here?

ASSUMPTION: Questions should focus on growth opportunities and understanding team dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences.
• Include a cover letter that emphasizes customer service capabilities.
• Practice common interview questions related to customer service roles.
• Be ready for a possible in-person interview.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.