Customer Service Rep(06584) - 3911 Jaime Zapata Memorial Hwy

📌 Core Information

🔹 Job Title: Customer Service Representative (06584)

🔹 Company: Domino's

🔹 Location: 3911 Jaime Zapata Memorial Hwy, Laredo, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service with strong communication skills
• Handling phone and in-person orders effectively and accurately
• Operating kitchen and order-processing equipment
• Maintaining cleanliness and organization of the facility

ASSUMPTION: The job is likely targeted toward entry-level candidates looking to gain experience in customer service and food service environments. The role may offer opportunities for advancement within Domino's as suggested by the job description's mention of growth.

📋 Key Responsibilities

✅ Operate all equipment, ensuring safe and efficient use

✅ Stock ingredients in the correct storage areas

✅ Prepare food products according to Domino's standards

✅ Receive and process customer telephone orders

✅ Take inventory and complete associated paperwork accurately

✅ Clean equipment and maintain facility cleanliness daily

ASSUMPTION: Responsibilities may vary slightly based on shift or location needs, but the core tasks focus on operations and customer service interactions.

🎯 Required Qualifications

Education: Not specified, basic education assumed given the minimum age requirement

Experience: No previous experience required

Required Skills:

• Minimum age of 16 years old
• Ability to pass a background check
• Strong verbal and writing skills
• Basic math skills for handling transactions

Preferred Skills:

• Prior customer service experience
• Familiarity with food service or retail environment

ASSUMPTION: The focus on basic math and communication suggests that applicants should be comfortable interacting with customers and handling simple financial transactions.

💰 Compensation & Benefits

Salary Range: Not specified; typical hourly wage for entry-level customer service positions

Benefits:

• On-the-job training
• Opportunity for advancement
• Team-oriented work environment

Working Hours: Full-time, approximately 40 hours per week with potential for overtime

ASSUMPTION: Benefits likely focus on work environment and career growth within Domino's, appealing to those looking for more than a temporary position.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry focusing on pizza delivery and innovative customer services

Company Size: Over 10,001 employees across multiple global locations

Founded: 1960, with a strong franchise model and headquarters in Ann Arbor, MI

Company Description:

• Renowned for its innovative approach in the pizza delivery market
• Offers a dynamic and passionate work environment
• Focuses on technology and customer satisfaction

Company Specialties:

• Pizza and sandwiches
• Technology integration
• Marketing and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's market dominance and technological advancements suggest stable long-term employment with opportunities for progressive roles for career-oriented individuals.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals new to the workforce or changing industries

Reporting Structure: Likely reports to on-site managers and team leaders

Work Arrangement: On-site, providing direct interaction with team and customers

Growth Opportunities:

• Potential to move into management roles
• Skill development in customer service and operations
• Exposure to franchise operations and business management

ASSUMPTION: Career progression may be more evident in larger branches or corporate environments, where individuals can showcase leadership and operational efficiency.

🌍 Location & Work Environment

Office Type: Retail store environment, focused on customer interaction and product delivery

Office Location(s): 3911 Jaime Zapata Memorial Hwy, Laredo, Texas, United States

Geographic Context:

• Located in Laredo, a community-oriented city
• Opportunities to engage with local clientele
• Develop personal and customer relationships in a diverse environment

Work Schedule: Includes flexibility to work evenings, weekends, and holidays

ASSUMPTION: Given its on-site nature, the role requires frequent interaction with local customers, demanding a personable and adaptable approach.

💼 Interview & Application Insights

Typical Process:

• Initial application via company website
• Phone screening or online questionnaire
• In-person interview with store manager or lead

Key Assessment Areas:

• Customer service aptitude
• Capability to follow written and verbal instructions
• Problem-solving in a fast-paced environment

Application Tips:

• Highlight any previous customer service experience
• Be prepared to discuss availability and flexibility
• Emphasize teamwork and communication skills

ATS Keywords: Customer Service, Communication, Order Processing, Teamwork, Time Management

ASSUMPTION: The hiring process is straightforward, accommodating a larger pool of applicants, focusing on those who can quickly integrate into the team.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone and communication tools
• Kitchen equipment

ASSUMPTION: Familiarity with basic retail or restaurant technology is beneficial, though comprehensive training will be provided for all necessary tools.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric excellence
• Innovation in delivery and operations
• Passionate teamwork and community engagement

Work Style:

• Fast-paced and dynamic environment
• Collaborative teamwork with a focus on customer satisfaction
• Adaptability and eagerness to learn

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Am I comfortable working in a fast-paced environment?
• Can I be flexible with shifts, including nights and weekends?

ASSUMPTION: The ideal candidate thrives in active settings, embraces teamwork, and aligns personal goals with company values for growth within Domino's.

⚠️ Potential Challenges

• Managing peak hours and high customer volumes
• Adapting to technology and equipment specifics quickly
• Maintaining quality service during busy shifts
• Long periods of standing and active tasks

ASSUMPTION: Challenges predominantly involve adapting to the busy operational environment, which can be demanding yet rewarding for adaptable personalities.

📈 Similar Roles Comparison

• Comparable customer service roles might exist in other fast-food or retail environments
• This position may offer more growth opportunities due to Domino's size and resources
• Role might have added operational responsibilities not seen in typical cashier positions

ASSUMPTION: Domino's role could be more appealing due to its global brand, offering stability and potential for advancing skills and career path.

📝 Sample Projects

• Optimize in-store ingredient stocking process
• Enhancing customer service for order accuracy and speed
• Participating in team challenges to improve operational efficiency

ASSUMPTION: While specific projects aren't traditional in this role, proactive employees can engage in initiatives that improve store operations.

❓ Key Questions to Ask During Interview

• What opportunities are available for advancement within the store?
• Can you describe the typical team structure and dynamics?
• What are some challenges unique to this location?
• How do you handle high-demand times, such as major sports events or holidays?
• What are the expectations regarding shift flexibility and working during holidays?

ASSUMPTION: These questions aim to clarify job progression, assess teamwork fit, and understand operational expectations on busy days.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for potential phone screenings
• Review company values and job expectations
• Practice responses to common interview questions
• Familiarize with Domino's product offerings and service model

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.