Customer Service Rep(06593) - 2407 S Congress Ave Ste 200

📌 Core Information

🔹 Job Title: Customer Service Rep(06593) - 2407 S Congress Ave Ste 200

🔹 Company: Domino's

🔹 Location: Austin, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified, likely on-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engage with customers over the phone and in person
• Operate and maintain equipment used in food preparation
• Manage inventory and stock ingredients appropriately
• Uphold cleanliness and order within the store environment

ASSUMPTION: The role involves direct customer interaction, requiring strong interpersonal skills given the prominent focus on customer service.

📋 Key Responsibilities

✅ Operate all equipment related to product preparation

✅ Stock ingredients and manage inventory workflow

✅ Handle telephone orders and customer inquiries

✅ Maintain cleanliness of equipment and facilities on a daily basis

✅ Complete paperwork related to inventory and orders

ASSUMPTION: Responsibilities entail multitasking and effectiveness in both individual and team settings given the dynamic nature of a fast-paced food service environment.

🎯 Required Qualifications

Education: Not specified, general educational background

Experience: 0-2 years of relevant experience

Required Skills:

• Basic math proficiency
• Effective verbal and written communication
• Customer service skills
• Order processing and equipment operation efficiency

Preferred Skills:

• Previous experience in a similar role
• Familiarity with inventory management systems

ASSUMPTION: Given no explicit educational requirement, candidates with various educational backgrounds may apply, focusing more on skills and abilities.

💰 Compensation & Benefits

Salary Range: Not specified, aligning with industry standards for similar roles in the area

Benefits:

• In-store training and development opportunities
• Potential for career advancement within the company
• Employee discounts on products

Working Hours: Full-time, 40 hours per week with possible variation as per store needs

ASSUMPTION: Compensation is competitive with similar positions in the Austin area, including standard food service benefits.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza with technological integration in service

Company Size: Over 10,001 employees, indicative of a large-scale operation providing stability

Founded: 1960, with a long history of innovation in pizza delivery services

Company Description:

• Known for being a leader in pizza delivery
• Emphasis on team-driven success and continuous improvement
• Global presence with an expanding market influence

Company Specialties:

• Pizza and sandwiches
• Technology and digital strategy
• Marketing and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's large size and extensive network provide scalability and networking opportunities, ideal for career growth.

📊 Role Analysis

Career Level: Entry-level position with potential for growth into supervisory roles

Reporting Structure: Reports to the store manager or shift supervisor

Work Arrangement: Primarily on-site to facilitate hands-on service delivery

Growth Opportunities:

• Promotion to supervisory or management roles
• Explore roles in operations management
• Potential involvement in training new employees

ASSUMPTION: Early career entrants can leverage this role as a stepping stone for further opportunities within Domino's.

🌍 Location & Work Environment

Office Type: Fast-paced food service environment

Office Location(s): 2407 S Congress Ave Ste 200, Austin, Texas

Geographic Context:

• Austin is known for its vibrant culture and dynamic job market
• Domino's presence in a bustling area offers ample customer interaction
• Located in a region with a strong appetite for dining options

Work Schedule: Typical schedule involves flexible shifts, including evenings and weekends

ASSUMPTION: Location offers exposure to a diverse customer base, providing excellent customer service experience.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service orientation
• Problem-solving abilities
• Communication skills

Application Tips:

• Highlight any previous customer service experience
• Emphasize adaptability and teamwork
• Prepare examples of successful customer interactions

ATS Keywords: Customer Service, Order Processing, Communication, Teamwork

ASSUMPTION: Application focuses primarily on behavioral attributes and service aptitude.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone communications systems
• Basic kitchen equipment

ASSUMPTION: You will use standard restaurant technology and equipment common in food service operations.

👔 Cultural Fit Considerations

Company Values:

• Teamwork and collaboration
• Commitment to quality and customer satisfaction
• Innovation and progressiveness

Work Style:

• Fast-paced and dynamic
• Customer-focused and service-oriented
• Adaptable to changing demands

Self-Assessment Questions:

• Do I enjoy working in a team-oriented environment?
• Can I handle multiple tasks efficiently?
• Am I willing to work flexible hours, including nights and weekends?

ASSUMPTION: Candidates who thrive in collaborative and evolving environments will excel in this role.

⚠️ Potential Challenges

• Managing high volumes of customer orders during peak times
• Maintaining product quality under time constraints
• Balancing multiple responsibilities
• Adaptability to shifting daily priorities

ASSUMPTION: Success in this role relies on the ability to effectively juggle tasks during busy periods.

📈 Similar Roles Comparison

• Shift supervisor roles provide more leadership experience
• Delivery driver positions focus more on logistics
• Pizza maker roles offer kitchen-centric tasks

ASSUMPTION: Each role within Domino's caters to particular skill sets, offering distinct career paths.

📝 Sample Projects

• Initiating a store cleanliness drive to improve customer experience
• Developing a systematic approach for faster order processing
• Participating in a training session to onboard new staff

ASSUMPTION: These projects emphasize operational efficiency and customer service enhancements.

❓ Key Questions to Ask During Interview

• What does the typical career path look like for this role?
• How does Domino's support professional development?
• What are the key performance indicators for success in this position?
• What is the team structure at this location?
• How does the company handle peak order times?

ASSUMPTION: Insightful questions about growth and operational structure highlight a candidate's long-term interest.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a possible phone screening by the hiring manager
• Have your resume up-to-date focusing on relevant experience
• Consider preparing examples of past customer service experiences
• Be ready to discuss availability and scheduling preferences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.