Customer Service Rep(06610)- 1200 Barbara Jordan Blvd suite 322

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - 1200 Barbara Jordan Blvd Suite 322

🔹 Company: Domino's

🔹 Location: Austin, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Maintaining Domino's standards of grooming and appearance
• Handling cash and credit card transactions efficiently
• Promoting pizza products and special offers
• Cross-training in various operational procedures

ASSUMPTION: It's assumed that customer interaction is a central part of this role, requiring strong communication skills to ensure customer satisfaction both in-person and over the phone.

📋 Key Responsibilities

✅ Uphold grooming and uniform standards as per company guidelines.

✅ Efficiently process cash and credit card payments.

✅ Promote Domino's pizza products and specials to customers.

✅ Receive cross-training in food preparation, operating the pizza oven, and store procedures.

✅ Ensure products meet Domino's quality standards before packaging.

✅ Demonstrate urgency when assisting carryout customers or handling calls.

✅ Provide excellent customer service both over the phone and in-person.

✅ Utilize computer-based order entry systems accurately.

✅ Foster a team-oriented and energetic work environment.

ASSUMPTION: The role will likely require flexible working hours, including weekends and evenings, typical of the foodservice industry.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related roles

Required Skills:

• Customer Service
• Cash Handling
• Product Promotion

Preferred Skills:

• Teamwork
• Communication Skills

ASSUMPTION: While formal education is not specified, a high school diploma or equivalent may be beneficial. Training will be provided for those without direct pizza industry experience.

💰 Compensation & Benefits

Salary Range: Not specified, but may align with industry standards for entry-level positions in customer service.

Benefits:

• Opportunity for advancement within a large company
• Comprehensive training programs
• Employee discounts

Working Hours: Full-time, 40 hours per week, with possible shifting schedules including evenings and weekends

ASSUMPTION: Benefits and compensation details are standard for entry-level positions within the fast-food industry and will likely include the opportunities for employee growth and team engagement activities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: Over 10,001 employees - providing a diverse and broad array of career advancement opportunities.

Founded: 1960 - a long-established company with a proven track record in the pizza industry.

Company Description:

• One of the world’s leading public restaurant brands
• Focus on innovation and technology in ordering processes
• A culture that values fun, competition, and customer satisfaction

Company Specialties:

• Pizza
• Digital Technology
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Applicants should appreciate a dynamic work environment with a focus on technology and customer-centric service operations.

📊 Role Analysis

Career Level: Entry-Level - Ideal for early-career professionals or students seeking practical experience

Reporting Structure: Likely reports to the shift manager or store manager

Work Arrangement: On-site with little to no remote work due to the nature of the position

Growth Opportunities:

• Possibility to advance to supervisory roles such as shift manager
• Opportunities for training in various operational areas
• Potential to participate in company initiatives or special projects

ASSUMPTION: The position offers basic training that could lead to higher roles as employees demonstrate skill development and commitment to the team.

🌍 Location & Work Environment

Office Type: Fast-paced restaurant environment

Office Location(s): Domino's store at 1200 Barbara Jordan Blvd Suite 322, Austin, Texas

Geographic Context:

• Located in a bustling part of Austin, Texas
• Access to public transportation and local amenities
• Dynamic city environment with a diverse customer base

Work Schedule: Flexible schedules including evenings, weekends, and holidays as typical in the foodservice industry

ASSUMPTION: Employees may experience a strong community atmosphere both among colleagues and the local customer base, benefiting from a vibrant and engaging working environment.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening with HR or hiring manager
• In-person interview focusing on customer service skills

Key Assessment Areas:

• Communication skills
• Customer service orientation
• Ability to work in a team environment

Application Tips:

• Highlight any previous retail or food service experience
• Demonstrate flexibility in scheduling availability
• Express enthusiasm for customer service and team environments

ATS Keywords: Customer Service, Order Processing, Team Player, Communication

ASSUMPTION: Application processes prioritize assessing applicants' experience in fast-paced environments and their ability to maintain quality customer service.

🛠️ Tools & Technologies

• POS Systems
• Computer-based order entry systems
• Pizza ovens and kitchen equipment

ASSUMPTION: Proficiency in using digital order systems and the ability to handle kitchen equipment efficiently are expected for optimal performance.

👔 Cultural Fit Considerations

Company Values:

• Teamwork
• Customer First
• Innovation

Work Style:

• Fast-paced and dynamic
• Emphasizes efficiency and quality
• Highly collaborative team environment

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Do you enjoy interacting with customers regularly?
• Can you adapt to quickly changing tasks and priorities?

ASSUMPTION: Cultural fit is key for tenure in this role, with an emphasis on adaptability and teamwork within the company’s proactive environment.

⚠️ Potential Challenges

• Managing peak-hour pressures while maintaining customer service quality
• Balancing multiple tasks simultaneously
• Adapting quickly to changes in customer demand
• Ensuring accuracy and quality control under time constraints

ASSUMPTION: The challenges reflect a demanding yet rewarding environment where successful employees develop strong customer service and multitasking skills.

📈 Similar Roles Comparison

• Similar customer service roles often require less product handling responsibility.
• Roles in larger companies may offer more growth opportunities annually due to company size.
• Similar jobs might not provide such extensive cross-functional training.

ASSUMPTION: The comprehensive training and multi-tasking opportunities make this position unique compared to other entry-level customer service roles.

📝 Sample Projects

• Participating in local store marketing campaigns
• Assisting in cross-training junior staff members
• Engaging in product quality assessments during shifts

ASSUMPTION: These project experiences provide practical insights and contribute to skill enhancement and promotional opportunities.

❓ Key Questions to Ask During Interview

• What are the biggest challenges your team faces, and how can this role address them?
• What opportunities for advancement are available within the store?
• How does Domino's support employee growth and development?
• What are the expectations for this role during high-traffic times?
• How does the team ensure quality and customer satisfaction?

ASSUMPTION: These questions help candidates understand the company culture, expectations, and career development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential phone interview
• Research Domino’s company culture and values
• Practice common interview questions tailored to customer service roles

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.