Customer Service Rep(06614)- 719 W. WIlliam Cannon Dr.

📌 Core Information

🔹 Job Title: Customer Service Representative (06614) - 719 W. William Cannon Dr.

🔹 Company: Domino's

🔹 Location: Austin, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service to all clients.
• Operating equipment efficiently and safely.
• Stocking ingredients and maintaining an organized storage area.
• Assisting with inventory management and updating related paperwork.

ASSUMPTION: It is assumed that customer service reps at Domino's play a crucial role in ensuring customer satisfaction and efficient operational flow, given the company's emphasis on team pride and performance.

📋 Key Responsibilities

✅ Operate all necessary equipment efficiently

✅ Stock ingredients properly from delivery area to storage

✅ Prepare and handle products as needed

✅ Process and manage telephone orders

✅ Conduct inventory checks and manage associated paperwork

✅ Clean and maintain equipment and facility on a daily basis

ASSUMPTION: Responsibilities may include additional customer interactions and ad-hoc tasks to support store operations based on a busy franchise environment.

🎯 Required Qualifications

Education: Not specified (presumed to not require formal education beyond high school level)

Experience: 0-2 years, suitable for entry-level applicants

Required Skills:

• Strong verbal and written communication skills
• Basic arithmetic skills (addition, subtraction, multiplication, division)
• Customer service orientation and interpersonal skills
• Motor coordination skills for quick, precise movements

Preferred Skills:

• Prior experience in a customer service role
• Familiarity with inventory management

ASSUMPTION: The qualifications imply a focus on basic technical skills and strong interpersonal attributes, typical for dynamic customer service roles in fast-paced settings.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, such roles may start at or slightly above minimum wage, depending on location.

Benefits:

• On-the-job training and career growth potential
• Employee discounts on company products
• Flexible working hours to accommodate personal schedules

Working Hours: Approximately 40 hours per week, with potential for variable scheduling depending on store needs.

ASSUMPTION: Benefits may be standard for entry-level positions, focusing on basic employee discounts and developmental training, aligning with Domino’s growth-oriented culture.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery with a wide market reach.

Company Size: 10,001+ employees worldwide, offering diverse opportunities and career mobility.

Founded: 1960, with a robust history in the restaurant industry.

Company Description:

• Globally recognized for innovative approaches in technology and service.
• Committed to delivering delicious pizzas and expanding menu items.
• A leader in technological advancements within the fast-food industry.

Company Specialties:

• Pizza and sandwich offerings
• Marketing and digital service solutions
• Commitment to technology and data-driven decision-making

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s company culture emphasizes a fast-paced environment keen on both fun and innovation, beneficial for those seeking growth in a dynamic hospitality setting.

📊 Role Analysis

Career Level: Entry-level, designed for beginners in the workforce or those entering customer service.

Reporting Structure: Reports typically to store managers or shift supervisors.

Work Arrangement: On-site, accommodating flexible shifts to match operational demand.

Growth Opportunities:

• Potential to progress into supervisory roles with experience and demonstration of skills
• Access to in-depth training programs for comprehensive skill development
• Possibility to participate in cross-functional training or tasks

ASSUMPTION: This position is conducive to personal growth and career development within a large corporate structure, offering varied paths based on performance.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 719 W. William Cannon Dr., Austin, TX

Geographic Context:

• Located in a vibrant area with high foot traffic suitable for retail business
• Easy accessibility via public transportation
• Surrounded by local amenities and a diverse customer base

Work Schedule: Flexible scheduling with varied shifts including weekend and holiday coverage

ASSUMPTION: The work environment supports a team-oriented approach crucial for maintaining high service standards.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone screening with HR or hiring manager
• In-person interview at the store location

Key Assessment Areas:

• Customer service skills and experience
• Ability to handle basic mathematical calculations accurately
• Interpersonal and communication skills

Application Tips:

• Highlight any prior retail or customer service experience
• Demonstrate a passion for customer interaction and teamwork
• Emphasize flexibility in scheduling and a willingness to learn

ATS Keywords: Customer Service, Team Player, Communication Skills, Order Processing, Flexible Scheduling

ASSUMPTION: The application process is standard for entry-level positions, focusing on quick adaptability to fast-paced environments.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone systems for order taking
• Standard kitchen equipment for food preparation

ASSUMPTION: Familiarity with basic technology used in retail or restaurant settings is beneficial but generally taught during training.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and excellence
• Fostering a collaborative team environment
• Innovation in service and products

Work Style:

• Adaptable to fast-changing service demands
• Customer-focused with a keen emphasis on satisfaction
• Enthusiastic and energetic team contribution

Self-Assessment Questions:

• Do you enjoy interacting with people and providing excellent service?
• Are you capable of working in a busy and demanding environment?
• Can you quickly learn and adapt to new tasks and technologies?

ASSUMPTION: The cultural fit emphasizes energy, teamwork, and a customer-first attitude critical for successful integration into Domino's corporate ethos.

⚠️ Potential Challenges

• Maintaining high levels of customer service during peak hours
• Adapting to varied and possibly rotating shifts
• Dealing with occasional difficult customer interactions
• Balancing multitasking with efficiency and attentiveness

ASSUMPTION: Challenges reflect standard retail service scenarios requiring resilience and proactive problem-solving capabilities.

📈 Similar Roles Comparison

• Similar roles exist in other retail and fast-food settings emphasizing customer service skills and shift flexibility
• Compensation and growth potential may vary among similar companies
• Work environment is typically lively, engaging, and customer-centric

ASSUMPTION: Insights based on standard industry practices indicate competitive opportunities and learning environments in similar entry-level roles.

📝 Sample Projects

• Leading a team in preparing a large order efficiently
• Managing a successful promotional event to boost sales
• Implementing new customer service protocols for improved satisfaction

ASSUMPTION: Assumed projects reflect opportunities for leadership and process optimization within the role.

❓ Key Questions to Ask During Interview

• What are the primary goals for this role?
• How does Domino’s support career growth for customer service representatives?
• What are the typical challenges one might face in this position?
• How is success measured in this role?
• Can you describe the team dynamics here at this location?

ASSUMPTION: These questions help candidates identify role expectations and company culture, aligning their interests with organizational goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights applicable customer service experience
• Be prepared for a possible phone screen followed by an in-person interview
• Research company values and demonstrate alignment during interviews
• Follow up with a thank-you note post-interview expressing your interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.