Customer Service Rep(06628)- 2716 W. William Cannon Dr

📌 Core Information

🔹 Job Title: Customer Service Representative (06628)

🔹 Company: Domino's

🔹 Location: Austin, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling in-store and telephone customer orders efficiently.
• Operating pizza store equipment safely and effectively.
• Maintaining cleanliness of the facility to ensure health standards.
• Stocking ingredients and managing inventory resources.

ASSUMPTION: Given the rapid growth mentioned, employees may have opportunities for upward mobility and management training.

📋 Key Responsibilities

✅ Operate all necessary equipment as per company protocols.

✅ Stock ingredients from delivery to work and storage areas.

✅ Prepare various Domino's products according to guidelines.

✅ Receive and process telephone and in-person orders efficiently.

✅ Take periodic inventory and update associated paperwork.

✅ Clean equipment and the facility regularly.

ASSUMPTION: Candidates will engage in both customer-facing and back-end operations to ensure seamless service delivery.

🎯 Required Qualifications

Education: Not specified

Experience: Minimal or no previous experience required; 0-2 years of experience preferred.

Required Skills:

• Strong verbal and written communication skills
• Basic numerical skills for handling transactions
• Ability to follow company procedures and protocols

Preferred Skills:

• Experience in a customer service or retail environment
• Comfortable with quick-service restaurant operations

ASSUMPTION: Essential skills focus on customer interaction and basic operational tasks, allowing entry-level candidates to quickly integrate with team processes.

💰 Compensation & Benefits

Salary Range: Not specified; candidates might expect industry-standard hourly rates for entry-level positions in fast food service.

Benefits:

• Employee discounts on food purchases
• Opportunities for career advancement
• Flexible scheduling to accommodate personal commitments

Working Hours: 40 hours per week; may include evenings and weekends.

ASSUMPTION: Compensation likely includes additional benefits such as performance bonuses or team incentives typical of large franchise operations.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically focusing on pizza delivery and takeout

Company Size: 10,001+ employees, indicating a large-scale operation offering varied career paths

Founded: 1960, with a long-standing history of growth and innovation

Company Description:

• Recognized as a leader in the pizza delivery market globally
• Strong focus on technological innovation and customer satisfaction
• Extensive network with over 17,100 stores worldwide

Company Specialties:

• Pizza and related menu items
• Innovative marketing and technology initiatives
• Data analytics and digital advertising

Company Website: Domino's Careers

ASSUMPTION: Domino’s emphasis on innovation and team culture implies an engaging work environment with a focus on continuous improvement and adaptation.

📊 Role Analysis

Career Level: Entry-level opportunity with pathway to management and other advanced roles within the company

Reporting Structure: Reports to store management, aligned with team-based operations

Work Arrangement: On-site with fixed scheduling to ensure operational coverage

Growth Opportunities:

• Potential promotion to team leader or supervisory roles
• Career advancement through specialized training programs
• Opportunities to move into regional management with experience

ASSUMPTION: The role likely supports a structured progression trajectory aimed at nurturing growth from within, typical in large franchise setups.

🌍 Location & Work Environment

Office Type: Fast-paced quick-service restaurant environment

Office Location(s): Located at 2716 W. William Cannon Dr, Austin, Texas

Geographic Context:

• Situated in a vibrant Austin community with diverse clientele
• Proximity to local amenities and public transport accessible
• A region known for its cultural diversity and dynamic job market

Work Schedule: Varied shifts, including evenings and weekends to accommodate the nature of service industry hours

ASSUMPTION: Austin’s thriving community offers a supportive environment for personal development alongside professional responsibilities.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through the company’s career site
• Attend an initial screening interview
• Participate in a face-to-face interview with store management

Key Assessment Areas:

• Communication and interpersonal skills
• Ability to perform under pressure
• Fit with company values and team dynamics

Application Tips:

• Highlight relevant customer service experience
• Prepare examples that demonstrate problem-solving abilities
• Show a willingness to learn and adapt to fast-paced environments

ATS Keywords: Customer service, order processing, teamwork, communication, pizza

ASSUMPTION: The application process emphasizes adaptability, customer-centric skills, and team player attitude, key traits for success in fast service environments.

🛠️ Tools & Technologies

• Point of Sale systems (POS) for order entry and processing
• Telephone systems for customer communication
• Basic kitchen equipment for product preparation

ASSUMPTION: Training on proprietary Domino’s systems is assumed to be provided during the onboarding process.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Continuous innovation and improvement
• Strong sense of team collaboration and support

Work Style:

• Adaptable with a fast-paced approach
• Quality-focused with attention to detail
• Team-oriented with a cooperative demeanor

Self-Assessment Questions:

• Do you enjoy working in a team environment?
• Are you comfortable with flexible hours including nights and weekends?
• Can you handle multiple tasks with efficiency?

ASSUMPTION: A successful candidate would resonate with Domino's mission and embrace fast-paced service dynamics.

⚠️ Potential Challenges

• Dealing with high-pressure situations during peak times
• Managing time effectively to meet diverse customer needs
• Keeping up with dynamic in-store demands and team responsibilities
• Navigating customer interactions with patience and professionalism

ASSUMPTION: Training and support from the team would be crucial to manage these challenges effectively.

📈 Similar Roles Comparison

• Typically comparable positions include cashier roles in fast-food chains
• Prepared to transition into higher customer interaction roles like a shift leader
• Strong foundation for moving into corporate customer service roles with experience

ASSUMPTION: Candidates may pursue opportunities for advancement to managerial roles within the franchise network or similar industry positions.

📝 Sample Projects

• Developing a quick-reference guide for new product launches
• Implementing a customer feedback system for service improvement
• Participating in promotional event planning for store marketing

ASSUMPTION: These projects aim to enhance operational effectiveness and engage employees in creative problem-solving and service enhancement tasks.

❓ Key Questions to Ask During Interview

• What training programs are available for new team members?
• How does Domino's measure success in store operations?
• What growth opportunities are typical for this role?
• Can you describe a typical day for a Customer Service Rep at this location?
• How does teamwork influence the daily operations of the store?

ASSUMPTION: Prepared questions demonstrate a genuine interest in the position and company, facilitating a more in-depth understanding of role expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights key customer service experiences
• Prepare for potential video or in-person interviews
• Research Domino’s culture and operational standards
• Follow up within a week to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.