Customer Service Rep(06766) - 3021 Woodland Hills

📌 Core Information

🔹 Job Title: Customer Service Rep(06766) - 3021 Woodland Hills

🔹 Company: Domino's

🔹 Location: Kingwood, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all necessary equipment.
• Stocking ingredients from delivery areas to storage.
• Preparing products for customers.
• Receiving and processing telephone orders.

ASSUMPTION: This role involves direct interaction with customers both over the phone and in person, necessitating good verbal and written communication skills. The job might also require flexible shifts given the nature of the customer service industry.

📋 Key Responsibilities

✅ Operate equipment and maintain product quality.

✅ Stock ingredients in designated locations within the store.

✅ Clean equipment and the facility daily to ensure hygiene standards are met.

✅ Take inventory and complete associated paperwork efficiently.

✅ Provide timely customer service to enhance satisfaction and repeat business.

ASSUMPTION: Inventory taking includes not only counting but also documenting through digital or manual systems, which implies some level of detail orientation and basic computer skills.

🎯 Required Qualifications

Education: Not specified, but a high school diploma or equivalent is generally preferred.

Experience: 0-2 years of experience in customer service or a related field.

Required Skills:

• Strong communication skills, both verbal and written.
• Basic mathematical skills, including the ability to handle cash and make change.
• Physical stamina to handle lifting and reaching activities.

Preferred Skills:

• Experience with inventory management systems.
• Ability to work under stress and maintain a positive attitude.

ASSUMPTION: Relevant work experience in a fast-paced environment, such as retail or food service, would be advantageous, even if not mandatory.

💰 Compensation & Benefits

Salary Range: Not specified, but industry averages suggest an entry-level customer service representative might earn between $25,000 - $35,000 annually.

Benefits:

• Training and development opportunities.
• Employee discounts on products.
• Potential access to health insurance plans.

Working Hours: 40 hours per week, possibly including evenings and weekends.

ASSUMPTION: The position may include benefits typical of large companies like Domino's, such as health insurance and employee discounts, though these are not explicitly stated.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and quick service.

Company Size: 10,001+ employees, indicating a stable company with significant resources and business processes.

Founded: 1960

Company Description:

• Domino's is a leading global pizza company with innovation at its core.
• Offers opportunities for growth within a large-scale corporate framework.
• Emphasizes teamwork and customer satisfaction as core values.

Company Specialties:

• Pizza
• Marketing and Technology
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasizes tech-driven processes, which could imply the use of advanced tools in routine tasks beyond typical customer service roles.

📊 Role Analysis

Career Level: Entry level, with potential to advance to supervisory roles.

Reporting Structure: Reports to the Store Manager or Assistant Manager.

Work Arrangement: On-site with shifts covering various operational hours.

Growth Opportunities:

• Advancement to supervisory positions within the store.
• Opportunities to undertake additional responsibilities, enhancing leadership skills.
• Potential for multi-store management roles with experience.

ASSUMPTION: Given Domino's focus on internal promotions, demonstrated performance and customer service excellence could lead to quick career advancement.

🌍 Location & Work Environment

Office Type: Storefront customer service area with access to a commercial kitchen environment.

Office Location(s): Specific location at 3021 Woodland Hills, Kingwood, NJ.

Geographic Context:

• Located in a suburban area with potential for local community engagement.
• Access to major routes provides ease of deliveries and customer access.
• Possibly rich in outlying residential communities, increasing delivery demand.

Work Schedule: Likely to include rotational shifts covering day, evening, and weekend hours.

ASSUMPTION: Given the suburban setting, a personal vehicle could be advantageous for transport to and from work, especially during late shifts.

💼 Interview & Application Insights

Typical Process:

• Online application submission via the company website.
• Initial phone screening by recruitment staff.
• In-person interview with store management team.

Key Assessment Areas:

• Customer service excellence
• Ability to perform under stress
• Teamwork and collaboration

Application Tips:

• Highlight any retail or food service experience.
• Demonstrate flexibility and willingness to work diverse shifts.
• Showcase examples of past teamwork experiences.

ATS Keywords: Customer Service, Order Processing, Inventory Management, Communication Skills, Teamwork

ASSUMPTION: The company could use automated tracking systems (ATS) during their hiring process to filter applications, making keyword relevance critical.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Basic kitchen equipment (ovens, cutters)

ASSUMPTION: Familiarity with CRM tools might be beneficial although not explicitly listed, as these are common in customer service roles within large organizations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Fast-paced and customer-oriented
• Repetitive task management with a focus on efficiency
• Adaptive to changing customer demands and environments

Self-Assessment Questions:

• Can I consistently perform physical tasks in a fast-paced environment?
• Am I able to communicate effectively with a diverse range of customers?
• Do I thrive in a team setting and enjoy collaborating with others?

ASSUMPTION: Domino's culture emphasizes a strong team dynamic with a focus on improving skills and contributing to company success, aligning with the brand's growth objectives.

⚠️ Potential Challenges

• Managing workload during peak hours
• Handling customer complaints effectively
• Maintaining energy levels throughout a shift
• Adapting to sudden changes in customer flow or unexpected issues

ASSUMPTION: The role may present physical and mental demands, especially during busy periods, requiring stamina and resilience.

📈 Similar Roles Comparison

• Similar to roles in fast-food chains focusing on delivery and customer service.
• Compared to retail, offers more dynamic work involving diverse tasks.
• Unlike traditional customer service roles, requires physical agility and speed.

ASSUMPTION: While this role shares some overlap with general retail positions, it offers unique challenges and learning opportunities due to its dual focus on preparation and service.

📝 Sample Projects

• Improving inventory management techniques to reduce waste.
• Devising scheduling strategies to enhance team productivity.
• Implementing new customer feedback loops to enhance service delivery.

ASSUMPTION: Projects may involve regular engagement with store operations and opportunities to innovate within daily tasks, supporting professional development.

❓ Key Questions to Ask During Interview

• How is success measured for this role?
• What are the biggest challenges faced in the customer service team?
• How does the store support career development and growth?
• What shifts are typically required, and are there options for flexibility?
• How does Domino's incorporate team feedback to improve processes?

ASSUMPTION: Asking insightful questions can demonstrate a candidate's preparedness and eagerness to engage with the company culture and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience in customer service.
• Ensure your application includes references demonstrating your reliability and skills.
• Be ready for potential phone and in-person interviews.
• Review common interview questions for customer service roles to practice responses.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.