Customer Service Rep(06775) - 17220 N RM 620 Rd. Suite 105

📌 Core Information

🔹 Job Title: Customer Service Rep (06775) - 17220 N RM 620 Rd. Suite 105

🔹 Company: Domino's

🔹 Location: Round Rock, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Being the first contact for every Customer who calls the store
• Providing a professional and optimistic experience
• Receiving training on the customer service computer system
• Working flexible hours with opportunities for advancement

ASSUMPTION: The emphasis on flexibility and training implies a supportive environment for employees who are new to the role, assuming ease of learning and a welcoming onboarding process.

📋 Key Responsibilities

✅ Serve as the first point of contact for customers calling the store

✅ Provide a pleasant and professional experience to customers

✅ Utilize the computer system to assist with customer inquiries

ASSUMPTION: Core responsibilities mainly involve customer interaction over the phone, suggesting limited physical interaction with products or services.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role preferred

Required Skills:

• Customer Service
• Professionalism
• Optimism
• Flexibility
• Problem Solving

Preferred Skills:

• Communication
• Teamwork

ASSUMPTION: The role does not specify education, suggesting emphasis is placed on interpersonal skills and a positive attitude.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible working hours
• Training provided
• Advancement opportunities

Working Hours: Typically 40 hours per week with flexibility

ASSUMPTION: Given the role's focus on beginners and flexible hours, compensation might be entry-level with incremental benefits for proven performance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on casual dine-in and delivery

Company Size: Over 89843 employees, which may indicate systems support and career advancement potential

Founded: 1960 with a global presence in over 90 markets

Company Description:

• Pioneer in pizza delivery service innovation
• Strong emphasis on technology and customer satisfaction
• Continuous global expansion focusing on quality and service

Company Specialties:

• Pizza and Sandwiches
• Marketing and Digital Advertising
• Data Analytics and Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's size and industry-leading status imply robust training and support infrastructure.

📊 Role Analysis

Career Level: Entry-level position ideal for individuals new to the workforce

Reporting Structure: Likely report to a store manager or supervisor

Work Arrangement: On-site at the specified business location

Growth Opportunities:

• Lead CSR roles within store environments
• Progression to store management
• Cross-training in other operational roles

ASSUMPTION: Growth opportunities mirror typical cascading promotions in retail, where advancement is linked to experience and performance.

🌍 Location & Work Environment

Office Type: Retail store setting with customer interaction

Office Location(s): 17220 N RM 620 Rd. Suite 105, Round Rock, Texas

Geographic Context:

• Located in vibrant retail and residential area
• Accessible by major roadways
• Proximity to local amenities and services

Work Schedule: 40 hours per week, designed for flexibility to accommodate personal commitments

ASSUMPTION: The job allows for adaptable scheduling, which may aid in work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• On-site interview with store manager

Key Assessment Areas:

• Customer service skills
• Professional demeanor
• Problem-solving abilities

Application Tips:

• Emphasize customer interaction experience in your application
• Be ready to discuss past scenarios of problem-solving
• Show enthusiasm for the brand and its values

ATS Keywords: "Customer Service", "Professionalism", "Optimism", "Flexibility"

ASSUMPTION: The interview process may prioritize assessing candidates' adaptability and fit with the company culture.

🛠️ Tools & Technologies

• Domino's proprietary customer service platform
• Standard office suite for reports and communication
• Telecommunication systems

ASSUMPTION: The role focuses on interpersonal interaction, with technology playing a supportive role.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Innovative thinking
• Teamwork and community focus

Work Style:

• Customer-focused
• Collaborative teamwork
• Flexible and adaptable to varying customer needs

Self-Assessment Questions:

• Do I enjoy frequent customer interaction?
• Can I remain positive in high-pressure situations?
• Am I interested in personal growth within a service role?

ASSUMPTION: The company values passion for service and community involvement, aligning with a customer-first mantra.

⚠️ Potential Challenges

• Adapting to different customer personalities
• Handling high call volumes during peak hours
• Balancing customer satisfaction with company policies
• Learning new technologies quickly

ASSUMPTION: The job may require multitasking and emotional resilience, especially during rush periods.

📈 Similar Roles Comparison

• Customer service roles at other retail franchises
• Call center positions focusing on product/service inquiries
• Entry-level hospitality roles where customer interaction is key

ASSUMPTION: Similar roles vary in industry but share core skills in customer interaction and service delivery.

📝 Sample Projects

• Develop a customer feedback program
• Participate in team coaching sessions
• Assist in the rollout of a new customer service protocol

ASSUMPTION: Project involvement may be limited, focusing instead on customer interaction and the application of learned skills.

❓ Key Questions to Ask During Interview

• What customer service metrics are prioritized?
• How does Domino's support career development?
• What are typical challenges in this role?
• How does the company handle peak busy times?
• What is the culture like within the store team?

ASSUMPTION: Questions should focus on understanding support systems and progression paths within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Be ready to discuss your adaptability and customer-focused skills during the interview
• Research the company's culture and values as expressed on their website
• Follow up your application with a thank-you email after the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.