Customer Service Rep(06835) - 3725 S. Carrier Parkway, Suite 115

📌 Core Information

🔹 Job Title: Customer Service Representative (06835)

🔹 Company: Domino's

🔹 Location: 3725 S. Carrier Parkway, Suite 115, Grand Prairie, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers regularly and ensuring high customer satisfaction
• Utilizing communication skills to manage inquiries effectively
• Using basic computer skills for order entry and processing
• Operating in a fast-paced work environment

ASSUMPTION: The job involves typical customer service duties such as handling inquiries, processing orders, and providing information, all in a fast-paced setting within a food service environment like Domino's.

📋 Key Responsibilities

✅ Provide excellent customer service and support to all customers

✅ Manage customer inquiries both over the phone and in-person

✅ Handle basic computer and system operations for order management

ASSUMPTION: Responsibilities likely extend to problem-solving and conflict resolution, given typical customer interactions at a fast food establishment.

🎯 Required Qualifications

Education: Not specified; likely no formal education requirement beyond high school

Experience: 0-2 years of customer service or related field

Required Skills:

• Excellent Communication Skills
• Basic Computer Experience
• Good Math Skills

Preferred Skills:

• Prior experience in a fast-paced customer service role
• Familiarity with inventory or POS systems

ASSUMPTION: While specific qualifications were not detailed, relevant experience in customer service and proficiency with technology are likely beneficial.

💰 Compensation & Benefits

Salary Range: Not specified; likely aligns with entry-level wages in the food service industry

Benefits:

• Employee discounts on menu items
• Opportunities for advancement within the company
• Flexible work hours

Working Hours: 40 hours per week; flexible scheduling may be available

ASSUMPTION: Compensation and benefits are assumed to be competitive with other entry-level food service positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant and Food Services

Company Size: 10,001+ employees; a large organization with substantial resources and support

Founded: 1960, pioneering fast and convenient pizza delivery around the world

Company Description:

• Innovative and driven team culture focused on winning
• Commitment to being the best pizza company in every neighborhood
• Global presence with approximately 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Marketing & Advertising
• Digital Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company values employee input and engagement, fostering a fun and innovative work environment.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: On-site with a standardized weekly schedule

Growth Opportunities:

• Potential for advancement to supervisory roles
• Opportunities for skill development and cross-training
• Management training programs for eligible employees

ASSUMPTION: Strong performance in this role can lead to supervisory and management positions within Domino's.

🌍 Location & Work Environment

Office Type: Retail/Storefront Environment

Office Location(s): 3725 S. Carrier Parkway, Suite 115, Grand Prairie, Texas

Geographic Context:

• Located in a bustling area with potential for high customer foot traffic
• Accessible by public transportation
• A community-focused business environment

Work Schedule: Likely includes evenings, weekends, and holidays

ASSUMPTION: The store location is expected to be brightly lit and fast-paced with an emphasis on customer interaction.

💼 Interview & Application Insights

Typical Process:

• Submit online application through company career portal
• Conduct initial phone or in-person interview
• Participate in a potential job shadow or trial shift

Key Assessment Areas:

• Customer service aptitude
• Communication and interpersonal skills
• Ability to work under pressure

Application Tips:

• Highlight prior customer service experience
• Demonstrate flexibility in scheduling and role adaptability
• Show enthusiasm for working in a team-oriented environment

ATS Keywords: Customer Service, Communication, Team Player, Fast-Paced Environment

ASSUMPTION: Application process emphasizes personal interaction skills and ability to perform in a dynamic environment.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic word processing and company-specific software solutions
• Technology for customer interactions such as phone and email systems

ASSUMPTION: Familiarity with or willingness to learn new technology systems is crucial for performing the required tasks.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Fast-paced and multitasking
• Customer-focused and service-oriented
• Collaborative and communicative team setting

Self-Assessment Questions:

• Do I enjoy interacting with a diverse customer base?
• Am I comfortable working in a fast-paced environment?
• Can I handle multiple tasks efficiently?

ASSUMPTION: Candidates who thrive in dynamic, team-oriented environments will find themselves well-suited for Domino's.

⚠️ Potential Challenges

• Handling difficult customer interactions
• Managing high volume during peak hours
• Adapting quickly to changing circumstances
• Balancing multiple responsibilities simultaneously

ASSUMPTION: Training and support systems are assumed to be in place to help employees manage common challenges faced in the role.

📈 Similar Roles Comparison

• Comparable positions in other food service businesses with similar skill requirements
• Entry-level customer service roles across retail sectors
• Positions focusing on flexible skill development and cross-training opportunities

ASSUMPTION: Similar roles may provide overlapping skills beneficial to a career in the service industry.

📝 Sample Projects

• Participating in customer service improvement initiatives
• Supporting marketing events and promotional activities
• Contributing to store layout and efficiency practices

ASSUMPTION: Team members are encouraged to take part in projects that improve customer experience and store operations.

❓ Key Questions to Ask During Interview

• What kind of training does the company provide for new hires?
• How does the store handle peak hours and high customer volumes?
• What opportunities exist for career growth within Domino's?
• Can you describe a typical day for a customer service representative?
• How is success measured in this role?

ASSUMPTION: Candidates are encouraged to ask questions related to growth opportunities and job expectations to gauge compatibility.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Upload your resume and a cover letter tailored to the position
• Prepare for potential phone or in-person interviews
• Gather references who can speak to your customer service abilities
• Follow up with a thank-you email post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.