Customer Service Rep(06876) - 913 W. Stacy Rd., Suite 160

📌 Core Information

🔹 Job Title: Customer Service Rep (06876) - 913 W. Stacy Rd., Suite 160

🔹 Company: Domino's

🔹 Location: Allen, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service.
• Taking and processing phone orders.
• Preparing products as per the guidelines.
• Maintaining cleanliness and organization of the store environment.

ASSUMPTION: The job involves manual tasks alongside customer service, misleading some applicants to think it is solely desk-based. The physical aspect is crucial, given the need to stock ingredients and maintain equipment.

📋 Key Responsibilities

✅ Take phone orders in a friendly and professional manner.

✅ Enter orders using a computer keyboard or touch screen.

✅ Operate all necessary equipment.

✅ Stock ingredients from delivery area to storage, work area, and walk-in cooler.

✅ Clean equipment and facility daily.

ASSUMPTION: Responsibilities include multitasking between customer interactions and backend operations, which may not be explicitly considered in initial role expectations.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level (0-2 years of experience)

Required Skills:

• Excellent customer service
• Punctuality
• Basic computer skills

Preferred Skills:

• Previous experience in fast food or customer service roles
• Ability to work under pressure

ASSUMPTION: While formal education isn't specified, basic literacy and numeracy are implied requirements due to the nature of customer interaction and billing tasks.

💰 Compensation & Benefits

Salary Range: Not specified; industry-standard entry-level or hourly wage likely

Benefits:

• Flexible scheduling
• Employee discounts
• Paid training
• Career growth opportunities

Working Hours: Approximately 40 hours per week with options for night and weekend shifts

ASSUMPTION: Compensation likely includes hourly pay with possible overtime for extra hours, tailored to align with flexible scheduling needs.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants specializing in pizza delivery

Company Size: Over 10,001 employees; offers extensive growth and networking opportunities within a large, stable organization

Founded: 1960, with a rich history of innovation in food delivery

Company Description:

• An industry leader in pizza delivery
• Innovative in technology and service offerings
• A dynamic and fun workplace with a focus on customer satisfaction

Company Specialties:

• Pizza and sandwiches
• Technology and data analytics
• Marketing and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The size and scope of Domino’s suggest strong support structures for employees and ample opportunities for skills development in various business functions.

📊 Role Analysis

Career Level: Entry-level position, ideal for newcomers to the workforce

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: Primarily on-site with potential for varied hours, including nights and weekends

Growth Opportunities:

• Potential to progress to supervisory roles
• Opportunity to explore cross-departmental roles
• Training programs for skill enhancement

ASSUMPTION: Given the company's fast growth, solid performers could quickly advance, especially if willing to relocate or take on additional responsibilities.

🌍 Location & Work Environment

Office Type: Retail store environment with team-based dynamics

Office Location(s): Allen, Texas, United States

Geographic Context:

• Located in a suburban area with access to local amenities
• Allen is part of the growing Dallas-Fort Worth metroplex
• Community-oriented neighborhood with a focus on local businesses

Work Schedule: Variable schedule with mandatory shifts during nights and weekends

ASSUMPTION: The role likely includes peak-hour demands (e.g., evenings and weekends) requiring adaptability to fluctuating workloads.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Initial phone or face-to-face interview
• Background check

Key Assessment Areas:

• Customer service aptitude
• Suitability for a team-based environment
• Ability to handle stress and multitask

Application Tips:

• Highlight any customer service experience
• Demonstrate flexibility in scheduling
• Emphasize skills in communication and teamwork

ATS Keywords: Customer Service, Teamwork, Flexibility, Punctuality

ASSUMPTION: Emphasis on customer service and teamwork skills due to the highly interactive nature of the job with clients and colleagues alike.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Basic restaurant equipment

ASSUMPTION: Basic technology competency is needed for efficiency in order processing and customer interactions.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service and delivery
• Teamwork and collaboration

Work Style:

• Fast-paced
• Detail-oriented
• Interactive and supportive

Self-Assessment Questions:

• Can I handle a fast-paced work environment?
• Am I comfortable working nights and weekends?
• Do I enjoy interacting with diverse customer groups?

ASSUMPTION: Adaptability and a positive attitude are key, as the environment is dynamic and customer-focused.

⚠️ Potential Challenges

• Handling high volumes of orders during peak hours
• Maintaining accuracy under pressure
• Balancing multitasking duties effectively
• Handling difficult customer interactions

ASSUMPTION: Job success hinges on managing stress and maintaining professionalism, especially during busy periods.

📈 Similar Roles Comparison

• Compared to traditional retail, this role includes food preparation
• Offers growth opportunities not typically found in entry-level retail positions
• Customer service demands are higher due to direct customer interactions

ASSUMPTION: Applicants with previous food service experience may find transitions smoother due to the overlap in customer-facing tasks and fast-paced environments.

📝 Sample Projects

• Organize an employee pizza-making contest to enhance team bonding
• Develop a customer feedback loop for service improvement
• Implement a more efficient stock management system

ASSUMPTION: While specific projects are seldom highlighted, the proactive approach to process improvements and team initiatives may be encouraged.

❓ Key Questions to Ask During Interview

• What are the peak hours or days of business?
• How does the store handle high-stress situations?
• Are there specific training programs for customer service improvement?
• What are the growth paths from this position?
• How does the team ensure equipment and product quality?

ASSUMPTION: These questions help clarify expectations and operational dynamics, aiding applicants in assessing job compatibility.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for an interview by reviewing common customer service scenarios
• Be ready for background check procedures following the interview
• Follow-up politely after your interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.