Customer Service Rep(06904) - 2501 E. Mayfield Road

📌 Core Information

🔹 Job Title: Customer Service Representative (06904)

🔹 Company: Domino's

🔹 Location: Arlington, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to provide excellent service
• Preparing and processing food orders efficiently
• Maintaining cleanliness and safety in the workspace
• Managing inventory and paperwork related to orders

ASSUMPTION: The focus is on both providing direct customer service and operational tasks, typical of customer service roles in fast-paced environments.

📋 Key Responsibilities

✅ Take and process customer orders over the phone and in person

✅ Prepare food products according to Domino's standards

✅ Maintain cleanliness and hygiene in the store

✅ Operate store equipment and stock ingredients as necessary

✅ Handle cash transactions and make accurate change

✅ Assist in training new team members

ASSUMPTION: The role includes both service-oriented and operational responsibilities, indicating a balanced demand for interpersonal and technical skills.

🎯 Required Qualifications

Education: Minimum age requirement of 16 years to apply

Experience: No prior experience required; training provided on the job

Required Skills:

• Basic math skills for handling transactions
• Good communication skills for interacting with customers
• Ability to perform repetitive tasks and work in varying conditions

Preferred Skills:

• Previous customer service experience
• Experience in fast-paced kitchen environments

ASSUMPTION: While not explicitly required, previous experience in customer service or food-related industries would be advantageous for applicants.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive within industry standards for entry-level positions

Benefits:

• Flexible work schedules
• Opportunities for advancement
• Employee discounts on products

Working Hours: 40 hours per week, with potential flexibility for part-time

ASSUMPTION: Benefits and salary will align with Domino's standard compensation structure for similar roles at entry level.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically focusing on pizza and related food services

Company Size: Over 10,001 employees, suggesting stability and extensive resources

Founded: 1960, with a rich history in the pizza delivery service

Company Description:

• Globally recognized as a leader in pizza delivery
• Innovative in technology, such as mobile ordering
• Committed to quality and customer satisfaction

Company Specialties:

• Pizza and sandwiches
• Technological innovations in food delivery
• Data analytics and digital marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: With its large employee base and global presence, Domino’s likely offers comprehensive support and growth opportunities for its employees.

📊 Role Analysis

Career Level: Entry-level position with opportunities for advancement

Reporting Structure: Reports to store management, potentially advancing to higher roles

Work Arrangement: Primarily in-store with potential shifts in different roles

Growth Opportunities:

• Potential to move into supervisory roles
• Opportunities for training in advanced customer service
• Pathways to higher management positions, including store management

ASSUMPTION: Domino’s emphasizes internal growth, potentially allowing employees to shift roles within the company over time.

🌍 Location & Work Environment

Office Type: Storefront environment with kitchen and counter setups

Office Location(s): Specific to Arlington, Texas location

Geographic Context:

• Located in a populous area with high customer traffic
• Accessibility to public transport and local amenities
• Part of a well-known brand with a solid customer base

Work Schedule: Variable shifts including evenings and weekends; flexible scheduling to accommodate employees

ASSUMPTION: The physical environment is representative of a typical quick-service restaurant, requiring adaptability to different tasks and conditions.

💼 Interview & Application Insights

Typical Process:

• Submit an online application using the Domino’s career portal
• Initial phone or online interview focusing on customer service experience
• In-person interview at the store for suitable candidates

Key Assessment Areas:

• Communication skills and customer handling
• Ability to multitask effectively
• Willingness to adhere to company policies and procedures

Application Tips:

• Highlight any prior customer service or food industry experience
• Emphasize adaptability and problem-solving skills
• Demonstrate enthusiasm for working in a fast-paced environment

ATS Keywords: Customer Service, Fast-paced, Multitasking, Communication, Teamwork

ASSUMPTION: While processes can vary, the application likely focuses on customer interaction skills and adaptability.

🛠️ Tools & Technologies

• POS systems for order entry
• Telephone systems for customer calls
• Basic kitchen equipment for food preparation

ASSUMPTION: The role involves using standard industry technologies and tools for both customer service and food preparation tasks.

👔 Cultural Fit Considerations

Company Values:

• Innovation in service and product offerings
• Commitment to diversity and inclusion
• Focus on growth and excellence

Work Style:

• Team-oriented with a focus on collaboration
• Fast-paced, requiring quick thinking and action
• Service-focused, emphasizing customer satisfaction

Self-Assessment Questions:

• Am I comfortable working in a busy environment?
• Can I communicate effectively with diverse customers?
• Do I enjoy working in a team setting?

ASSUMPTION: The culture at Domino's is inclusive and is heavily focused on team-based accomplishments and customer interaction.

⚠️ Potential Challenges

• Handling high volumes of customer orders simultaneously
• Working in varying temperature conditions within the store
• Maintaining patience and professionalism during busy hours
• Meeting strict health and safety standards

ASSUMPTION: Fast-paced environments could be challenging for those unused to intensive customer service interactions.

📈 Similar Roles Comparison

• Similar to roles in other fast-food chains with customer-facing tasks
• Differential growth opportunities owing to Domino's scale and size
• Higher focus on multitasking and operational agility

ASSUMPTION: The role shares characteristics with other fast-food jobs but with a distinct brand advantage and potential for advancement.

📝 Sample Projects

• Improving customer greeting protocols based on feedback
• Streamlining food preparation processes for quicker service
• Contributing to a team-driven store cleanliness initiative

ASSUMPTION: Sample projects typically revolve around customer service enhancement and operational efficiency efforts.

❓ Key Questions to Ask During Interview

• What are the primary challenges faced by your customer service team?
• How is performance measured for customer service representatives?
• What growth opportunities does Domino’s offer internally?
• How does Domino's incorporate employee feedback into operations?
• What are the typical career paths for employees starting in customer service roles?

ASSUMPTION: Asking these questions can provide insight into Domino's operations and growth opportunities, aligning company needs with applicant aspirations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone interview focusing on your experience and skills
• Practice for an in-person interview by simulating customer interaction scenarios
• Keep ready references or experiences that highlight your problem-solving skills
• Follow up with the hiring manager within a week of your interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.