Customer Service Rep(06930) - 6451 Riverside Dr.

📌 Core Information

🔹 Job Title: Customer Service Rep(06930) - 6451 Riverside Dr.

🔹 Company: Domino's

🔹 Location: Irving, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers to provide excellent service
• Managing a fast-paced work environment effectively
• Utilizing basic computer skills for customer service tasks
• Applying math skills to handle transactions accurately

ASSUMPTION: This role is geared towards individuals with a passion for customer service who can thrive in a bustling environment and handle on-the-spot problem-solving.

📋 Key Responsibilities

✅ Provide exceptional service and support to customers

✅ Handle inquiries and complaints proficiently

✅ Contribute positively to the team environment

ASSUMPTION: The responsibilities may include tasks such as handling customer orders, managing point-of-sale systems, and maintaining customer satisfaction.

🎯 Required Qualifications

Education: Not specified; assumed basic education level (e.g., high school)

Experience: 0-2 years, typically aimed at entry-level candidates

Required Skills:

• Excellent communication skills
• Basic computer experience
• Good math skills

Preferred Skills:

• Experience in a similar customer service role
• Familiarity with fast-paced working environments

ASSUMPTION: Candidates may benefit from previous experience in retail or hospitality environments.

💰 Compensation & Benefits

Salary Range: Not specified; industry norms suggest entry-level hourly wage positions may start at or slightly above minimum wage.

Benefits:

• Employee discounts on company products
• Opportunities for career advancement
• Part-time and flexible scheduling options

Working Hours: Approximately 40 hours per week, indicating full-time employment.

ASSUMPTION: Benefits may align with industry standards, offering both part-time and full-time roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; Domino's is renowned for its expansive global pizza delivery operations.

Company Size: 10,001+ employees; large company often indicates ample resources and support, but potential for less personalized attention.

Founded: 1960

Company Description:

• Innovative use of technology in operations
• Strong focus on customer satisfaction and product quality
• Global presence in over 90 markets

Company Specialties:

• Pizza
• Technology and digital innovation
• Marketing and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: This description is indicative of the company’s emphasis on technological advancements and customer service.

📊 Role Analysis

Career Level: Entry-level suitable for beginners or those seeking a career change into customer service.

Reporting Structure: Likely reports to a team supervisor or store manager.

Work Arrangement: On-site; indicates physical presence is required at the location.

Growth Opportunities:

• Opportunities to advance to supervisory roles
• Skill development in customer service and communication
• Potential training in management and leadership

ASSUMPTION: The position might include initial training sessions to ensure familiarity with company protocols and customer service standards.

🌍 Location & Work Environment

Office Type: Retail location with a customer-facing environment

Office Location(s): 6451 Riverside Dr., Irving, Texas

Geographic Context:

• Suburban setting offering diverse dining and retail options
• Proximity to key highways and public transport routes
• Vibrant community atmosphere with potential local clientele

Work Schedule: Likely follows a standard retail schedule including evenings and weekends.

ASSUMPTION: The location is assumed to be accessible via public transportation based on its suburban context.

💼 Interview & Application Insights

Typical Process:

• Resume submission
• Initial phone screening
• In-person interview

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Ability to work in a fast-paced environment

Application Tips:

• Highlight any previous customer service experience
• Demonstrate strong communication skills in your application
• Provide examples of how you have worked effectively as part of a team

ATS Keywords: Customer service, communications, retail, fast-paced, team player

ASSUMPTION: The process might include additional steps tailored to seasonal or corporate environments.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Customer management software
• Multimedia communication tools

ASSUMPTION: Tools mentioned are typical for roles in customer service within retail/food services.

👔 Cultural Fit Considerations

Company Values:

• Emphasis on teamwork and collaboration
• Passion for customer satisfaction
• Commitment to innovative practices

Work Style:

• Flexible and adaptable
• Energetic and proactive
• Customer-focused

Self-Assessment Questions:

• Do I thrive in high-energy, customer-interactive environments?
• Am I comfortable using technology in day-to-day tasks?
• How well do I handle multitasking and quick thinking?

ASSUMPTION: Candidates aligning with these cultural values are likely to find a better fit within the company.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries
• Dealing with difficult customers
• Maintaining quality in a fast-paced setting
• Balancing different tasks simultaneously

ASSUMPTION: Challenges anticipated are common in roles requiring strong social interaction and customer service focus.

📈 Similar Roles Comparison

• Similar roles might include roles in fast-food chains or retail establishments.
• Comparative roles often focus on customer interaction and sales support.
• Cross-functional experience beneficial (e.g., sales, direct customer contact).

ASSUMPTION: Comparative analysis relies on typical retail/customer service role descriptions.

📝 Sample Projects

• Assisting in promotional events
• Participating in team-building activities
• Implementing customer feedback systems

ASSUMPTION: Projects reflect typical duties in customer service settings with an emphasis on proactive engagement.

❓ Key Questions to Ask During Interview

• What training opportunities are available for new hires?
• How does the company handle customer feedback?
• What are the biggest challenges faced by your customer service team?
• Can you describe a typical workday in this role?
• What advancement opportunities exist for this position?

ASSUMPTION: Questions are tailored to uncover crucial job facets and gauge alignment with job expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant skills and experiences
• Include a cover letter emphasizing your customer service qualifications
• Gather references that speak to your work ethic and character
• Await feedback or follow up within two weeks if no response

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.