Customer Service Rep(06931) - 175 West SW Parkway

📌 Core Information

🔹 Job Title: Customer Service Rep(06931) - 175 West SW Parkway

🔹 Company: Domino's

🔹 Location: Lewisville, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating efficiently in a fast-paced environment
• Providing excellent customer service
• Preparing and delivering orders swiftly and safely
• Maintaining cleanliness and equipment in the store

ASSUMPTION: As this is an entry-level position, extensive experience may not be required, but a strong ability to multitask and thrive under pressure is critical.

📋 Key Responsibilities

✅ Taking and processing orders via phone and in person

✅ Preparing pizza and other menu items

✅ Stocking ingredients and managing inventory accurately

✅ Ensuring cleanliness of the store and equipment

✅ Facilitating customer service interactions

ASSUMPTION: This role includes general customer service duties beyond just handling orders, such as addressing customer queries and complaints.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Strong verbal and written communication skills
• Basic mathematical skills for handling cash transactions
• Ability to perform repetitive tasks efficiently

Preferred Skills:

• Experience in a fast-food or retail environment
• Familiarity with point-of-sale systems and order processing

ASSUMPTION: Skills such as multitasking and teamwork are highly valued even though specific educational requirements aren't outlined.

💰 Compensation & Benefits

Salary Range: Not specified, typically entry-level pay for similar positions in the industry

Benefits:

• Flexible work hours
• Opportunities for advancement
• Training and development programs

Working Hours: Flexible, accommodating both full-time and part-time schedules

ASSUMPTION: The position likely offers part-time flexibility essential for students or individuals seeking supplementary income.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a highly competitive industry focusing on customer satisfaction and speed of service

Company Size: 10,001+ employees, providing ample resources and career development opportunities

Founded: 1960, with a long history of leadership in pizza delivery

Company Description:

• Operates in over 90 markets globally
• Focuses on innovation in food and technology
• Committed to maintaining a fun and dynamic workplace

Company Specialties:

• Pizza and sandwiches
• Advanced marketing strategies
• Investment in technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's likely provides a fast-paced and team-oriented environment, given its focus on delivery speed and customer satisfaction.

📊 Role Analysis

Career Level: Entry-level, suitable for beginners or those looking to start in the customer service industry

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: Primarily on-site, with defined shifts based on store hours

Growth Opportunities:

• Progression from customer service rep to management roles
• Potential for franchise ownership
• Opportunity to develop interpersonal and leadership skills

ASSUMPTION: The job offers significant career growth potential within the company for motivated individuals.

🌍 Location & Work Environment

Office Type: On-site retail environment

Office Location(s): 175 West SW Parkway, Lewisville, Texas

Geographic Context:

• Located in a bustling part of Lewisville, with easy access to local communities
• Surrounded by a supportive and diverse population
• Opportunities for engaging with a wide range of customers

Work Schedule: Shift-based, offering both daytime and evening availability

ASSUMPTION: The role may include work during peak hours or weekends given the nature of the service industry.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to multitask effectively
• Problem-solving capabilities

Application Tips:

• Emphasize relevant customer service experience
• Highlight ability to work in a fast-paced setting
• Prepare examples of past achievements in teamwork

ATS Keywords: Customer service, multitasking, problem-solving, teamwork

ASSUMPTION: Interviews may focus heavily on real-life scenarios to assess practical problem-solving skills.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Order management software
• Standard kitchen equipment and tools

ASSUMPTION: There may be in-house training available for the technologies used at Domino's, useful for individuals new to the industry.

👔 Cultural Fit Considerations

Company Values:

• Putting people first
• Dedication to innovation and excellence
• Commitment to diversity and inclusion

Work Style:

• Dynamic and fast-paced
• Team-oriented
• Focused on efficiency and customer satisfaction

Self-Assessment Questions:

• Can I handle a fast-paced work environment?
• Do I have strong communication skills with diverse groups?
• Am I prepared to work flexible hours as needed?

ASSUMPTION: Candidates who enjoy fast-paced environments and teamwork are likely to thrive at Domino's.

⚠️ Potential Challenges

• Managing multiple tasks under stress
• Navigating customer complaints effectively
• Working during peak business hours
• Adapting to sudden changes in work environment

ASSUMPTION: The job may involve extended standing periods and fluctuating shifts, which are common in fast-food services.

📈 Similar Roles Comparison

• Similar to fast-food service roles in terms of tempo and skill requirements
• Comparable to retail roles where customer interaction is key
• Parallel to roles in locations with variable shifts and flexible hours

ASSUMPTION: This role shares commonalities with various entry-level customer service positions in food and retail industries.

📝 Sample Projects

• Participating in store promotions to increase sales
• Contributing to team meetings for process improvements
• Assisting in training new team members

ASSUMPTION: While specific projects aren't mentioned, store campaigns and team collaboration may form part of the experience.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a customer service representative here?
• How is success measured in this role?
• What are the opportunities for advancement within the company?
• How are work schedules typically structured?
• What kind of training and support does Domino's provide for new employees?

ASSUMPTION: These questions could help applicants understand the work environment and career progression better.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume that highlights customer service experience
• Be ready to discuss practical examples of multitasking abilities in your interview
• Expect to demonstrate problem-solving skills during the interview process
• Follow up post-interview to show continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.