Customer Service Rep(06936) - 909 W. Spring Creek Pkwy., #140

📌 Core Information

🔹 Job Title: Customer Service Rep (06936) - 909 W. Spring Creek Pkwy., #140

🔹 Company: Domino's

🔹 Location: Plano, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers in a dynamic environment
• Providing superior customer service
• Working with fast-paced operations
• Utilizing communication skills to enhance customer experience

ASSUMPTION: This role involves regular face-to-face interaction with customers and requires adaptability to fast-paced shifts typical of the restaurant industry.

📋 Key Responsibilities

✅ Deliver exceptional customer service

✅ Address customer inquiries and provide solutions

✅ Collaborate effectively with team members

ASSUMPTION: Responsibilities might include handling basic customer complaints and assisting in seamless operations during peak hours.

🎯 Required Qualifications

Education: Minimum age requirement of 16 years, no specific educational qualification mandated

Experience: 0-2 years of customer service or related field experience preferred but not required

Required Skills:

• Excellent communication skills
• Good math skills
• Basic computer proficiency

Preferred Skills:

• Prior customer service experience
• Experience in fast-paced environments

ASSUMPTION: The role does not demand specific qualifications beyond basic skills, reflecting its entry-level nature.

💰 Compensation & Benefits

Salary Range: Not specified, typical entry-level compensation in the fast-food industry applies

Benefits:

• Employee discounts on menu items
• Opportunities for career advancement
• Flexible shifts

Working Hours: 40 hours per week with flexibility in shift timing

ASSUMPTION: Compensation likely includes standard benefits seen in the restaurant industry, commensurate with similar roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza delivery and innovative customer service solutions

Company Size: Over 10,001 employees, providing stable employment opportunities and growth potential

Founded: 1960 - A long-standing presence in the global market

Company Description:

• Driven to be the best pizza company globally
• Focus on technology and innovation
• Wide-reaching presence with over 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Sandwiches
• Digital and technology innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company emphasizes innovation and customer focus, consistent with industry-leading roles.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals building their career in customer service

Reporting Structure: Reports to store manager or shift leader

Work Arrangement: Full-time, on-site at the specified location

Growth Opportunities:

• Potential for advancement to supervisory roles
• Skill development in customer service and operations management
• Experience in a recognized global brand

ASSUMPTION: Career progression is accessible via performance and skills gained on the job.

🌍 Location & Work Environment

Office Type: Storefront in a retail location with regular customer foot traffic

Office Location(s): 909 W. Spring Creek Pkwy., #140, Plano, TX

Geographic Context:

• Suburban environment with local amenities
• Accessible public transport links
• Growing community with diverse customer base

Work Schedule: Flexible hours, requires availability on weekends and evenings

ASSUMPTION: The location provides a blend of suburban convenience with ample customer interactions.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with hiring manager

Key Assessment Areas:

• Communication skills
• Customer service potential
• Ability to handle fast-paced work

Application Tips:

• Highlight communication skills in your resume
• Demonstrate a customer-first attitude
• Prepare to discuss scenarios reflecting teamwork and customer interactions

ATS Keywords: Customer Service, Communication Skills, Math Skills, Computer Savvy, Fast-paced Environment

ASSUMPTION: The selection process focuses on interpersonal skills and customer-oriented attitudes.

🛠️ Tools & Technologies

• Basic POS systems
• Customer service software
• CRM platforms (basic exposure expected)

ASSUMPTION: Familiarity with retail and customer management tools is advantageous for potential candidates.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Innovation in service delivery
• Teamwork and collaboration

Work Style:

• Fast-paced and adaptive
• Customer-centered approach
• Emphasis on teamwork

Self-Assessment Questions:

• Do I enjoy working in fast-paced environments?
• Am I comfortable interacting with a wide range of customers?
• Can I remain patient and positive under pressure?

ASSUMPTION: Cultural fit is centered on adaptability and a strong customer focus.

⚠️ Potential Challenges

• Handling peak hours with high customer volumes
• Managing customer complaints effectively
• Balancing speed with quality of service
• Adapting to changing schedules

ASSUMPTION: These challenges reflect the typical dynamics of a retail food environment.

📈 Similar Roles Comparison

• Comparable to entry-level roles in fast-food chains
• Focus on basic skills and customer service
• Progression opportunities more pronounced in larger organizations

ASSUMPTION: Similar roles in other brands offer analogous benefits and challenges.

📝 Sample Projects

• Organizing promotional events in-store
• Implementing customer feedback systems
• Assisting in digital order management and improvements

ASSUMPTION: Sample projects are illustrative of typical retail initiatives aimed at enhancing customer experience.

❓ Key Questions to Ask During Interview

• What does a typical workday look like in this role?
• How does Domino's support its employees in career development?
• What challenges might I face in this position, and what support is available?
• How do shifts generally get organized?
• What is the team culture at this location?

ASSUMPTION: These questions are designed to provide candidates with a deeper understanding of the job and work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening or interview
• Highlight relevant skills and experience in your application
• Research Domino's brand and recent developments
• Follow up with the hiring manager if necessary

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.