Customer Service Rep(06938) - 1201 FM 1187

📌 Core Information

🔹 Job Title: Customer Service Representative (06938) - 1201 FM 1187

🔹 Company: Domino's

🔹 Location: Crowley, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Offering exceptional customer service while taking and processing orders.
• Preparing food products consistently to Domino's quality standards.
• Maintaining store cleanliness and assisting with inventory management.
• Operating various equipment as necessary in a fast-paced environment.

ASSUMPTION: The role involves both customer interaction and food preparation, which are typical for positions in the customer service departments of quick-service restaurants. The explicit mention of flexibility suggests potential for part-time and full-time positions.

📋 Key Responsibilities

✅ Operate all equipment safely and efficiently.

✅ Stock ingredients from delivery area to storage, walk-in cooler, or work area.

✅ Prepare and serve Domino’s products.

✅ Receive and process telephone orders accurately and promptly.

✅ Complete inventory tasks and related paperwork as required.

✅ Maintain store cleanliness on a daily basis.

ASSUMPTION: Responsibilities are aligned with standard practices in the restaurant industry, focusing on multitasking in customer orders, food prep, and store maintenance.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience required (0-2 years)

Required Skills:

• Strong communication and interpersonal skills
• Basic math skills for handling cash transactions
• Attention to detail in fast-paced environments

Preferred Skills:

• Experience in customer service or food service industries
• Capability to multitask effectively

ASSUMPTION: The emphasis on minimum age and basic math suggests inclusivity for entry-level candidates, emphasizing personality and communication over formal education.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for entry-level customer service roles.

Benefits:

• Opportunities for advancement and career growth
• Positive team-oriented work environment
• On-the-job training and orientation

Working Hours: 40 hours per week with possible flexibility for part-time or full-time hours depending on business needs.

ASSUMPTION: Compensation includes potential performance-based bonuses given the customer service role and the promising opportunities for career advancement referenced.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - A sector focused on service quality and customer satisfaction, thriving on high operational efficiency.

Company Size: 10,001+ employees - Large network providing vast opportunities for career progression.

Founded: 1960

Company Description:

• World's top public restaurant brand, emphasizing innovation and customer service.
• Global presence with approximately 17,100 stores in 90+ markets.
• Fun and engaged work culture, committed to technological advancements.

Company Specialties:

• Pizza and Sandwich artistry
• Advanced marketing and digital solutions
• Data analytics and technology-centric strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given the company's size and international reach, employees can anticipate exposure to diverse tasks and potential career mobility across multiple domains.

📊 Role Analysis

Career Level: Entry-level position providing foundational skills for career building in hospitality and customer service.

Reporting Structure: Reports to store management, providing feedback loops essential for growth.

Work Arrangement: On-site with potential shifts to meet business demands.

Growth Opportunities:

• Advancement from customer service roles to management positions.
• Potential transition to franchise ownership for motivated individuals.
• Participation in company-led skill development initiatives.

ASSUMPTION: Role development is structured to support motivated employees seeking leadership opportunities or entrepreneurial pathways within Domino's network.

🌍 Location & Work Environment

Office Type: On-site retail setting essential for collaborative work.

Office Location(s): Crowley, Texas

Geographic Context:

• Crowley offers a suburban context with a small-town community feel.
• Proximity to major urban centers provides broader access to amenities.
• Accessible transport links facilitate commuting for regional employees.

Work Schedule: Variable schedules, including potential evening hours due to customer demand.

ASSUMPTION: The Crowley location benefits from a mix of local clientele and pass-through traffic, accommodating diverse customer interaction experiences.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial applicant screening via phone or email
• In-person interview conducted by store manager

Key Assessment Areas:

• Customer service acumen
• Problem-solving capabilities
• Adaptability to fast-paced environments

Application Tips:

• Emphasize customer interaction experiences in your resume.
• Be prepared to discuss how you've handled high-pressure situations in past roles.
• Research Domino's brand values and reflect them in your responses.

ATS Keywords: Customer Service, Time Management, Cash Handling, Communication Skills

ASSUMPTION: The application process likely prioritizes candidates exhibiting strong interpersonal skills and flexibility, emphasizing problem-solving over formal education.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order taking
• Basic kitchen equipment (e.g., ovens, pizza peels)
• Communication devices (telephones, headsets)

ASSUMPTION: Familiarity with POS systems is beneficial, though on-the-job training should mitigate barriers for those with limited experience.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion in the workplace
• Commitment to excellence in service
• Fostering a team-oriented environment

Work Style:

• Flexibility in scheduling and task performance
• Collaborative teamwork efforts
• Responsive to feedback and striving for continuous improvement

Self-Assessment Questions:

• Do you enjoy working in fast-paced environments?
• How do you handle multitasking in high-pressure situations?
• Can you adapt to varying work hours and shifts?

ASSUMPTION: Cultural fit might prioritize dynamic personalities who adapt well to a variety of situations and schedules.

⚠️ Potential Challenges

• Handling peak hours with professionalism and composure
• Working in varying temperature conditions
• Physical demands such as lifting and standing for extended periods
• Adapting quickly to changing priorities within the store

ASSUMPTION: Potential candidates should prepare for physical and mental demands inherent to a busy service environment.

📈 Similar Roles Comparison

• Similar roles in fast-food sectors often provide lesser opportunities for growth into franchise ownership.
• Some competitors may offer higher starting wages but fewer advancement opportunities.
• Other restaurant jobs may not emphasize such dynamic role versatility from service to potential management.

ASSUMPTION: Domino's unique franchise-centric growth model offers distinct advancement compared to standard customer service positions.

📝 Sample Projects

• Implementing a smoother queue management system during peak hours
• Analysis and improvement of inventory management strategies
• Developing customer satisfaction surveys to enhance service delivery

ASSUMPTION: Sample projects reflect common challenges in the service industry aimed at efficiency and consumer feedback enhancement.

❓ Key Questions to Ask During Interview

• What growth opportunities are available within Domino's for this role?
• How does Domino's support team members in handling peak times?
• What is Domino's approach to diversity and inclusion in the workplace?
• How are performance evaluations conducted, and what metrics are used?
• What training resources does Domino's provide new hires?

ASSUMPTION: Prepared questions can assist in gauging alignment with personal career goals and company practices.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a cover letter highlighting relevant skills and experiences.
• Prepare for potential phone screening following application submission.
• Keep your contact information updated and check email for communication from Domino's HR.
• Research Domino's mission and prepare to discuss how you align with it during the interview.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.