Customer Service Rep(07210) - 4105 Main St.

📌 Core Information

🔹 Job Title: Customer Service Representative (07210)

🔹 Company: Domino's

🔹 Location: Springfield, Oregon, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating store equipment effectively
• Stocking and managing ingredients
• Preparing products and ensuring quality control
• Processing customer orders via telephone and in-person

ASSUMPTION: This role requires proactive customer interaction and product management, with a focus on maintaining store operations and customer satisfaction.

📋 Key Responsibilities

✅ Operate all store equipment and maintain safety standards

✅ Stock ingredients from delivery to appropriate locations

✅ Prepare product according to company standards

✅ Receive and process orders via telephone

✅ Manage inventory and complete associated paperwork

✅ Clean and maintain equipment and facility daily

ASSUMPTION: Additional responsibilities might include customer service duties and operational tasks to ensure a seamless customer experience.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: 0-2 years in a customer service or similar role

Required Skills:

• Strong verbal and written communication skills
• Basic math proficiency
• Effective motor coordination
• Proficiency with computer systems for order entry

Preferred Skills:

• Prior experience in a restaurant or fast-food environment
• Problem-solving abilities

ASSUMPTION: The role's interaction with customers requires strong interpersonal skills and the ability to handle transactions accurately.

💰 Compensation & Benefits

Salary Range: Competitive hourly wage in line with industry standards

Benefits:

• Employee discounts on products
• Flexible scheduling
• Training and career development opportunities

Working Hours: Full-time; 40 hours/week, with potential for flexible shifts

ASSUMPTION: The role likely includes standard industry benefits, aimed at maintaining high staff retention and satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - The restaurant sector is fast-paced and competitive, focusing on customer satisfaction and quick delivery.

Company Size: 10,001+ employees, offering diverse career paths and stability

Founded: 1960 - With decades of industry experience, Domino's is a leader in pizza delivery services worldwide.

Company Description:

• Innovative spirit with a focus on customer satisfaction
• Expanding global footprint with over 17,100 stores
• Strong emphasis on technology and marketing

Company Specialties:

• Pizza
• Marketing and Technology
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's prioritizes technology and innovation, which are central to its operational strategy and customer service model.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting their career in customer service

Reporting Structure: Reports to the Store Manager or Assistant Manager

Work Arrangement: Full-time on-site at a Domino's location

Growth Opportunities:

• Potential to advance to managerial roles
• Skill development in customer service and operations
• Opportunities to transfer within Domino's global network

ASSUMPTION: The role serves as a foundation for growth within the company, offering pathways to management with proven performance.

🌍 Location & Work Environment

Office Type: Retail-style fast-food setting

Office Location(s): 4105 Main St, Springfield, Oregon

Geographic Context:

• Located in a suburban area with access to local amenities
• Community-oriented environment
• Accessible through public transportation if available

Work Schedule: Shifts may vary; evenings and weekends are likely required

ASSUMPTION: The role might require flexibility in scheduling, with potential shifts during peak hours such as evenings and weekends.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial phone screening or in-store interview
• In-person interview with manager

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Ability to work in a team

Application Tips:

• Highlight any customer service experience
• Emphasize a willingness to work flexible hours
• Prepare to discuss ability to handle physical tasks

ATS Keywords: Customer Service, Communication, Teamwork, Inventory Management

ASSUMPTION: The hiring process focuses on both technical skills and fit within the company's customer-centric culture.

🛠️ Tools & Technologies

• Computer systems for order management
• Pizza preparation equipment
• Telecommunication tools for customer interaction

ASSUMPTION: There is an emphasis on learning in-store technologies, particularly for order processing and inventory management.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and creativity
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic environment
• Requires adaptability and quick problem-solving
• Focus on team coordination and collaboration

Self-Assessment Questions:

• Am I comfortable in a fast-paced environment?
• Do I enjoy interacting with a diverse customer base?
• Can I handle physical tasks like lifting and standing?

ASSUMPTION: Fitting into the culture requires enthusiasm for customer service and a collaborative work ethic.

⚠️ Potential Challenges

• Physical demands of standing for long periods
• Managing customer expectations in high-pressure situations
• Adapting to varying work conditions, including extreme temperatures
• Navigating complex team dynamics in a busy store environment

ASSUMPTION: Challenges are inherent to retail environments and involve balancing customer service with operational efficiency.

📈 Similar Roles Comparison

• Potential for greater responsibility compared to similar entry-level roles with room for advancement
• Emphasis on customer interaction akin to other retail positions
• Requires multitasking, a common theme in fast-food service roles

ASSUMPTION: The role aligns with other customer service positions but offers unique opportunities within Domino's expansive network.

📝 Sample Projects

• Implementing a new inventory tracking system
• Developing a customer loyalty program
• Improving the efficiency of order processing

ASSUMPTION: Sample projects would likely focus on enhancing customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the expectations for shift flexibility?
• How does Domino's support career growth within the company?
• What training programs are available for new team members?
• How is employee performance evaluated?
• Can you describe the team dynamic in this store?

ASSUMPTION: Asking these questions can provide insight into the work environment and future opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial phone screening
• Participate in an in-person interview if selected
• Discuss job expectations and responsibilities with the hiring manager
• Complete onboarding if hired

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.