Customer Service Rep(07216) - 1690 Coburg Rd.

📌 Core Information

🔹 Job Title: Customer Service Rep(07216) - 1690 Coburg Rd.

🔹 Company: Domino's

🔹 Location: Eugene, Oregon, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating and maintaining equipment in the store
• Stocking ingredients from delivery to storage areas
• Preparing products such as pizzas and other menu items
• Receiving and processing telephone orders efficiently

ASSUMPTION: The job involves frequent interaction with customers and teamwork to ensure quality service and product delivery, based on typical customer service roles in the food industry.

📋 Key Responsibilities

✅ Operate all necessary equipment

✅ Stock ingredients and prepare products

✅ Receive and process telephone orders

✅ Take inventory and complete associated paperwork

✅ Clean and maintain equipment and the facility

ASSUMPTION: Responsibilities include maintaining high hygiene standards and a fast-paced work environment, critical in a customer service setting at a fast-food franchise.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role preferred

Required Skills:

• Strong communication skills
• Basic math skills and ability to make monetary change
• Attention to detail and inventory management

Preferred Skills:

• Previous experience in customer service
• Familiarity with inventory software

ASSUMPTION: The role assumes basic IT proficiency, such as using ordering software, due to the need for processing orders via computer systems.

💰 Compensation & Benefits

Salary Range: Not specified; typically, entry-level positions in this industry range from $10-$15 per hour, depending on location and experience.

Benefits:

• Employee discounts on products
• Opportunities for career growth and training
• Flexible scheduling

Working Hours: 40 hours per week; availability for evenings and weekends might be required

ASSUMPTION: Benefits such as healthcare or retirement plans are not explicitly stated; entry-level positions in this sector often focus on flexible work hours and teamwork experience.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery and innovative food service

Company Size: Over 10,001 employees, providing stability and diverse career paths

Founded: 1960, with a rich history of growth and innovation in the food industry

Company Description:

• Known for a fun and innovative workplace atmosphere
• Global presence, with approximately 17,100 stores in 90+ markets
• Committed to improving daily operations and customer satisfaction

Company Specialties:

• Pizza production and delivery
• Digital innovations in customer service
• Data analytics to enhance customer experience

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company prioritizes technological advancements and customer-centric approaches to remain a leader in the restaurant industry.

📊 Role Analysis

Career Level: Entry-level with opportunities for career advancement

Reporting Structure: Reports to the store manager or shift supervisor

Work Arrangement: Full-time, on-site with potential for variable shifts

Growth Opportunities:

• Potential promotions to supervisory roles
• Skills development in customer service and operations
• Networking within a large, global company

ASSUMPTION: This role is designed to be a starting point for career growth within Domino's, catering to those interested in progressing in the retail and foodservice industries.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Located at 1690 Coburg Rd., Eugene, Oregon

Geographic Context:

• Located in a moderate climate area with four distinct seasons
• Access to public transportation and major roadways
• Diverse local community with potential customer base expansion

Work Schedule: Primarily weekdays, some weekends and evenings

ASSUMPTION: The dynamic store environment requires adaptability to shift changes and diverse customer interactions.

💼 Interview & Application Insights

Typical Process:

• Submit resume and cover letter online
• Initial phone screening for basic qualifications
• In-person interview with store manager

Key Assessment Areas:

• Customer interaction skills
• Problem-solving and response to service scenarios
• Adaptability to fast-paced work environments

Application Tips:

• Highlight any previous customer service roles
• Demonstrate flexibility in work schedule
• Emphasize teamwork and communication skills

ATS Keywords: Customer Service, Communication, Inventory Management, Basic Math, Teamwork

ASSUMPTION: Applicants will benefit from showcasing any experience relevant to fast-food or retail environments, a common element in Domino's applicant process.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone systems for order taking
• Kitchen equipment, including ovens and dough machines

ASSUMPTION: Training will be provided for specific company technology, vital for maintaining operational standards.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction as a core principle
• Commitment to quality and consistency
• Innovation in service and product offerings

Work Style:

• Fast-paced and collaborative
• Focused on efficiency and quality standards
• Adaptive to changing customer needs

Self-Assessment Questions:

• Am I comfortable working in a high-volume, customer-focused environment?
• Do I have the skills to manage multiple tasks efficiently?
• Am I able to work effectively with a team under pressure?

ASSUMPTION: Candidates aligning with a culture prioritizing efficiency and customer satisfaction are likely to thrive.

⚠️ Potential Challenges

• Adapting to shift changes and working during peak hours
• Managing the physical demands of standing and lifting
• Handling stressful situations with professionalism
• Maintaining product quality under time constraints

ASSUMPTION: Candidates need to be prepared for physically demanding tasks and high customer volume, consistent with roles in the fast-food industry.

📈 Similar Roles Comparison

• Customer Assistant at other fast food chains
• Retail Associate in high-traffic retail environments
• Operations Clerk in businesses with a strong customer service component

ASSUMPTION: Similar roles may require varying degrees of customer interaction and task specialization; however, the core skills remain similar across the industry.

📝 Sample Projects

• Implementing an efficient inventory management system
• Developing customer engagement strategies during high traffic
• Streamlining order-taking processes to improve customer satisfaction

ASSUMPTION: Projects often relate to enhancing operational efficiency and customer service techniques, aligning with company values.

❓ Key Questions to Ask During Interview

• What are the opportunities for advancement in this role?
• How does the team handle peak service times?
• What types of training are available for new employees?
• What is the management style at this location?
• How is employee performance evaluated?

ASSUMPTION: Preparing questions demonstrating interest in long-term growth and understanding of operational demands will be valuable to applicants.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone interview
• Consider practicing role-specific skills, such as customer service scenarios
• Research the company culture and mission
• Ensure your resume highlights relevant skills and experiences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.