Customer Service Rep (07245) 817 w Harvard

📌 Core Information

🔹 Job Title: Customer Service Rep (07245) 817 w Harvard

🔹 Company: Domino's

🔹 Location: Roseburg, Oregon, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by taking and processing orders efficiently.
• Preparing pizzas and other products following Domino's quality standards.
• Maintaining the cleanliness and organization of the store.
• Working collaboratively with a diverse team to ensure customer satisfaction.

ASSUMPTION: The job requires flexibility in work hours, as indicated by the emphasis on handling orders during busy hours and potential night shifts.

📋 Key Responsibilities

✅ Taking and processing telephone orders accurately and efficiently.

✅ Preparing pizzas and managing inventory.

✅ Operating all equipment safely and effectively.

✅ Ensuring cleanliness of the store through regular cleaning duties.

ASSUMPTION: Additional responsibilities may include occasional customer interaction for feedback management as suggested by the 'people skills' requirement.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role preferred

Required Skills:

• Strong communication skills
• Basic mathematical skills
• Excellent customer service skills

Preferred Skills:

• Prior experience in the food service industry
• Familiarity with cash handling and inventory management

ASSUMPTION: Since no specific education is required, candidates with any high school or equivalent diploma may be considered.

💰 Compensation & Benefits

Salary Range: Not specified (typically hourly wage in line with market rates for entry-level service roles)

Benefits:

• Opportunities for advancement within the company
• On-the-job training
• Flexible work hours

Working Hours: 40 hours per week, with flexibility in scheduling

ASSUMPTION: Compensation likely includes hourly pay with potential for overtime based on operational needs.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees — this indicates a large organization with structured career paths and employee support systems

Founded: 1960

Company Description:

• One of the leading global pizza delivery brands.
• Continuous innovation in menu and technology offerings.
• Expansive global presence with approximately 17,100 stores worldwide.

Company Specialties:

• Pizza and Sandwiches
• Digital ordering technology
• Marketing and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Based on the company's scale, comprehensive support and advancement opportunities are available for employees.

📊 Role Analysis

Career Level: Entry-level position suitable for students or those seeking a part-time role

Reporting Structure: Reports to the store manager or shift supervisor

Work Arrangement: On-site with potential for flexible scheduling

Growth Opportunities:

• Advancement to management positions
• Involvement in corporate operations or franchises
• Progression to store ownership

ASSUMPTION: Job offers structured career development programs aligned with individual performance and ambition.

🌍 Location & Work Environment

Office Type: Retail food service environment

Office Location(s): Roseburg, Oregon

Geographic Context:

• Located in a community-oriented area with access to local amenities
• Potential for seasonal customer activity depending on local events
• Benefits from connectivity to regional transportation networks

Work Schedule: Flexible, including nights and weekends, matching peak business hours

ASSUMPTION: Store is part of a chain; environment is standardized for consistency in customer service and operations.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening by HR or store manager
• In-person interview with store manager

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Problem-solving capabilities

Application Tips:

• Highlight any previous customer service experience
• Demonstrate flexibility and willingness to learn
• Convey a positive attitude and teamwork skills

ATS Keywords: Customer Service, Teamwork, Communication, Cash Handling

ASSUMPTION: Focus on soft skills due to the entry-level nature of the role, alongside the ability to adapt to a dynamic work environment.

🛠️ Tools & Technologies

• Telecommunication tools for order processing
• Standard food preparation equipment
• In-store Point of Sale (POS) systems

ASSUMPTION: Familiarity with basic kitchen equipment and customer service software will aid in performance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Fostering diversity and inclusion in the workplace
• Encouraging growth and advancement

Work Style:

• Team-oriented
• Fast-paced with focus on quality
• Flexible and adaptable

Self-Assessment Questions:

• Am I comfortable working in a fast-paced, customer-focused environment?
• Do I have the ability to work collaboratively with a diverse team?
• Am I looking for opportunities to grow within a global company?

ASSUMPTION: The emphasis on teamwork and customer service suggests that candidates should be amicable and enthusiastic.

⚠️ Potential Challenges

• Managing peak hour customer demands
• Adapting to varying work schedules
• Staying motivated during repetitive tasks
• Dealing with diverse customer interactions

ASSUMPTION: Preparing mentally for a dynamic work environment will aid in long-term success and job satisfaction.

📈 Similar Roles Comparison

• Entry-level customer service positions often involve similar tasks in different retail settings.
• Roles in small local pizza stores might lack the advancement opportunities offered by Domino’s.
• Other food service roles may not differentiate between front and back of house duties as clearly.

ASSUMPTION: Domino’s structured environment may provide clearer pathways for career advancement than similar local establishments.

📝 Sample Projects

• Implementing a new in-store promotion campaign
• Participating in a team challenge to improve order processing time
• Developing a customer feedback mechanism

ASSUMPTION: There are opportunities to engage in projects that emphasize innovation in customer service and operations.

❓ Key Questions to Ask During Interview

• How is performance evaluated in this role?
• What are the typical career paths for successful team members?
• How does Domino’s support ongoing professional development?
• What is the onboarding process for new employees like?
• How are scheduling conflicts typically managed?

ASSUMPTION: Asking informed questions during interviews could signal candidates' interest in long-term employment and growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for the phone screening by reviewing customer service scenarios
• Compile references who can speak to your work ethic and skills
• Ensure your resume highlights relevant skills and experiences
• Follow up with a thank you email after your interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.