Customer Service Rep(07328) - 2 N Division

📌 Core Information

🔹 Job Title: Customer Service Representative (07328)

🔹 Company: Domino's

🔹 Location: Kellogg, Idaho, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting in various operational areas of the store
• Engaging in a fun and fast-paced work environment
• Providing excellent customer service
• Supporting team goals and dynamics

ASSUMPTION: The job is designed to provide an engaging entry-level opportunity, suitable for individuals with a passion for customer service and teamwork. Flexibility and a positive attitude are prioritized over specific technical skills.

📋 Key Responsibilities

✅ Helping in different areas such as Phones, Front Counter, Box Tagging

✅ Tending to the Oven and Makeline

✅ Contributing to a team-centric, fast-paced environment

✅ Aiming to achieve the company’s team goals through customer interactions

ASSUMPTION: Responsibilities involve basic tasks within a pizza retail environment. The position aims to offer growth opportunities into supervisory roles, indicating a potential career path for proactive employees.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience required, open to first-timers

Required Skills:

• Customer Service
• Teamwork
• Communication

Preferred Skills:

• Time Management
• Flexibility
• Problem Solving

ASSUMPTION: The role emphasizes interpersonal skills over formal education or extensive experience, making it ideal for new entrants into the workforce who exhibit a strong service-oriented mindset.

💰 Compensation & Benefits

Salary Range: $10 to $20 per hour depending on experience and position

Benefits:

• 50% off carryout orders
• Health insurance availability
• Free crew pies during shifts
• Flexible scheduling

Working Hours: Hours vary between 10 AM to 2 AM

ASSUMPTION: The salary offers room for growth, reflecting career progression from entry-level to managerial roles. Flexibility in scheduling suggests the company values accommodation for different personal schedules.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery

Company Size: 10,001+ employees, large international presence

Founded: 1960

Company Description:

• Innovative practices within the restaurant industry
• Strong emphasis on team dynamics and innovation
• Large network of franchise and corporate locations worldwide

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's as a large company offers robust career advancement opportunities internally, which can appeal to applicants looking for long-term career development in the food service sector.

📊 Role Analysis

Career Level: Entry-level position with potential growth into management

Reporting Structure: Reports to store management, potential to ascend to supervisory roles

Work Arrangement: On-site role, consistent with typical restaurant operations

Growth Opportunities:

• Potential to become a General Manager
• Opportunities to develop leadership skills
• Career progression available within a global brand

ASSUMPTION: The employment structure highlights a clear path for career advancement, appealing to ambitious candidates aiming for growth in the retail food industry.

🌍 Location & Work Environment

Office Type: Storefront retail environment

Office Location(s): Kellogg, Idaho with many more across the U.S. and globally

Geographic Context:

• Kellogg is a small but vibrant community
• Surrounding natural attractions offer recreational opportunities
• Part of a network supporting a major global brand

Work Schedule: Must be available between 10 AM and 2 AM, open 7 days a week

ASSUMPTION: The location offers a community feel, appealing to those who enjoy working in smaller towns experiencing dynamic operational environments.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening call
• In-person interview with store manager

Key Assessment Areas:

• Interpersonal skills
• Adaptability and teamwork
• Customer service orientation

Application Tips:

• Highlight previous customer service experience, if any
• Emphasize flexible availability
• Show enthusiasm for pizza and teamwork

ATS Keywords: Customer Service, Teamwork, Flexibility

ASSUMPTION: The company may value enthusiasm and cultural fit over professional experience, making it important to prepare for behavior-based interview questions.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic kitchen equipment for pizza preparation
• Telephone systems for order taking

ASSUMPTION: Familiarity with basic restaurant technology is beneficial, though not mandatory, as skills can typically be learned on the job.

👔 Cultural Fit Considerations

Company Values:

• Innovation and excellence in service delivery
• Commitment to team success and customer satisfaction
• Emphasis on fun and dynamic work environments

Work Style:

• Fast-paced and collaborative
• Customer-focused attitudes
• Adaptability and willingness to take on multiple roles

Self-Assessment Questions:

• Do I thrive in fast-paced environments?
• Am I enthusiastic about customer service?
• Can I adapt to varying work schedules?

ASSUMPTION: Applicants who appreciate vibrant work settings, with variety and engagement, will likely excel in this role.

⚠️ Potential Challenges

• Handling demanding customer interactions
• Adapting quickly to dynamic shifts and roles
• Working irregular hours, including late nights
• Managing a high-volume order environment

ASSUMPTION: Candidates should be prepared for the physical and emotional demands typical of fast-paced retail food businesses.

📈 Similar Roles Comparison

• Similar roles in other fast-food chains may offer lesser flexibility
• Other retail roles may not provide similar career growth opportunities
• Typically, roles in small local eateries focus more on consistent customer interaction

ASSUMPTION: Compared to typical retail roles, this position likely offers broader exposure to operational tasks and potential fast-track growth opportunities within a large enterprise.

📝 Sample Projects

• Leading a team during peak hours
• Implementing efficiency improvements in the makeline area
• Designing a promotional flyer for local store events

ASSUMPTION: Projects are generally operational and centered around enhancing customer service and store efficiency, presenting ongoing development challenges.

❓ Key Questions to Ask During Interview

• What opportunities for growth does Domino's provide?
• How is success measured in this role?
• Can you describe a typical day in this position?
• What initiatives does the store undertake to encourage team collaboration?
• How does Domino's support work-life balance for employees?

ASSUMPTION: Questions should cover prospective growth, role expectations, and cultural fit, aiding candidates in selecting the right role for their long-term job satisfaction.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experience
• Research Domino’s company culture and store locations
• Practice common interview questions focusing on customer service
• Be ready to discuss how flexible work hours can fit within your schedule

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.