Customer Service Rep(07370) - 1869 Addison Ave. E - Starting at $10 an hour

📌 Core Information

🔹 Job Title: Customer Service Rep (07370) - 1869 Addison Ave. E

🔹 Company: Domino's

🔹 Location: Twin Falls, Idaho, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Offering excellent customer service to enhance the Domino's brand experience
• Managing incoming and outgoing food orders efficiently
• Assisting in food preparation with attention to quality and standard
• Thriving in a dynamic, fast-paced work environment

ASSUMPTION: Customer Service Representatives are expected to have a positive demeanor and effective communication skills to handle customer inquiries and satisfy orders efficiently.

📋 Key Responsibilities

✅ Take and process customer orders promptly and accurately

✅ Prepare and box food products maintaining hygiene and quality standards

✅ Engage with customers to ensure a cheerful and memorable service experience

ASSUMPTION: The role may include handling cash and non-cash payments and managing inventory, typical of entry-level service positions.

🎯 Required Qualifications

Education: Not specified, likely high school diploma or equivalent needed

Experience: 0-2 years in customer service preferred

Required Skills:

• Basic customer service skills
• Order-taking proficiency
• Ability to work in a fast-paced environment

Preferred Skills:

• Experience in food service or similar environments
• Strong communication skills

ASSUMPTION: Preferences for previous food service experience and strong interpersonal skills are likely given the nature of the role.

💰 Compensation & Benefits

Salary Range: Starting at $10 an hour

Benefits:

• Employee discounts at Domino's
• Flexible working hours depending on location and shift
• Opportunities for advancement within the company

Working Hours: 40 hours per week

ASSUMPTION: Compensation structure might include bonuses based on performance and tenure, common in fast-food chains.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant sector, particularly in fast-food service with a focus on pizza delivery

Company Size: 10,001+ employees - provides a wide range of opportunities for career advancement and inter-departmental learning.

Founded: 1960 – A well-established company with a robust market presence and brand confidence.

Company Description:

• Global leader in pizza delivery with innovative approaches to customer service
• Strong emphasis on technology and digital ordering systems
• A dynamic and fun workplace environment

Company Specialties:

• Pizza
• Sandwiches
• Technology and Digital Solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Emphasis on technology suggests Domino’s invests in ongoing improvements to operational efficiency and customer experience.

📊 Role Analysis

Career Level: Entry-level, ideal for new graduates or those looking to enter the customer service field

Reporting Structure: Reports to store manager or shift leader, typical for retail service environments

Work Arrangement: On-site, with the possibility of evening and weekend shifts to meet customer demand

Growth Opportunities:

• Progression to shift supervisor or store manager roles
• Cross-training opportunities in various functions
• Access to training for skill enhancement

ASSUMPTION: As an entry-point, the role is designed to develop foundational skills for upward movement within the company.

🌍 Location & Work Environment

Office Type: Store-front environment catering to dine-in and delivery services

Office Location(s): Primarily involves working at the Twin Falls branch located at 1869 Addison Ave. E

Geographic Context:

• Located in a community-driven area in Twin Falls, emphasizing locally-engaged service
• High traffic location beneficial for walk-in customers
• Proximity to residential areas ensures steady demand

Work Schedule: Full-time, with variability based on shift scheduling needs

ASSUMPTION: Acknowledged cultural importance in engaging with the living community and customers familiar with Domino’s brand.

💼 Interview & Application Insights

Typical Process:

• Initial online application and resume submission
• Phone interview or initial screening
• In-person interview at the store location

Key Assessment Areas:

• Customer service skills
• Adaptability to fast-paced environments
• Teamwork and communication abilities

Application Tips:

• Highlight any previous experience in customer service or food service
• Emphasize flexibility with shifts and eagerness to learn
• Prepare examples of past teamwork experiences

ATS Keywords: Customer Service, Order Taking, Food Preparation, Fast Paced Environment, Communication Skills

ASSUMPTION: Emphasis on adaptability and teamwork reflects the dynamic nature of the fast-food sector.

🛠️ Tools & Technologies

• POS systems for order and transaction processing
• Digital monitoring for cash management
• Food preparation and safety equipment

ASSUMPTION: Tools for job performance include basic digital systems for efficiency and safety standards compliance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service excellence
• Innovation in customer interaction and technology
• Inclusive and engaged workplace environment

Work Style:

• Collaborative team efforts
• Quick to adapt and respond to real-time challenges
• Focus on consistent customer satisfaction

Self-Assessment Questions:

• Do I thrive in dynamic, fast-paced settings?
• Am I passionate about delivering exceptional customer service?
• Can I effectively balance precision with speed?

ASSUMPTION: A positive, proactive attitude is crucial for success in this interactive role within a renowned brand.

⚠️ Potential Challenges

• Managing high volumes of customer orders during peak hours
• Ensuring strict adherence to food safety standards
• Handling occasionally dissatisfied or demanding customers
• Navigating shift work, including weekends and holidays

ASSUMPTION: Potential challenges reflect common scenarios encountered in fast-food retail environments.

📈 Similar Roles Comparison

• Similar customer engagement in roles like those at other fast-food chains
• Comparable job duties to entry-level retail positions in food service
• Flexibility in work hours similar to roles in hospitality sectors

ASSUMPTION: Offers comparable experiences to roles in the general fast-food or service industry with similar entry-level requirements.

📝 Sample Projects

• Participating in a local community event promoting Domino's products
• Assisting in promotional campaigns for new menu launches
• Leader of a shift to optimize order processing efficiency

ASSUMPTION: Sample projects likely vary based on store and regional initiatives aimed at improving sales and customer engagement.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Rep?
• How does Domino's support skill development for this role?
• What are some immediate challenges I might face in this position?
• Can you describe the team dynamic I would be joining?
• What metrics do you use to evaluate performance?

ASSUMPTION: These questions help candidates understand job expectations and company culture, which are crucial for role commitment and satisfaction.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Follow up with the store manager for any inquiries
• Prepare for potential group or one-on-one interviews if selected
• Consider a brief trial shift to better understand the role
• Ensure availability for flexible shifts including weekends

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.