Customer Service Rep(07480) - 9825-E Chapel Hill Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(07480) - 9825-E Chapel Hill Rd

🔹 Company: Domino's

🔹 Location: Morrisville, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Promote Domino's pizza products, specials, and promotions
• Provide excellent customer service both over the phone and in person
• Receive cross-training in product preparation, order entry, and store operations
• Contribute to a team environment focused on energy, fun, and quality service

ASSUMPTION: It is assumed that the role requires a balance of engaging customer interactions and operational competencies, as suggested by the focus on both service and cross-training tasks.

📋 Key Responsibilities

✅ Uphold Domino's standards of grooming, uniform, and appearance

✅ Promote pizza products and handle promotions effectively

✅ Cross-trained in preparing products, operating pizza ovens, and managing opening and closing procedures

✅ Maintain urgency in customer service tasks like answering phones and assisting carryout customers

✅ Use computer-based order entry systems efficiently

✅ Cultivate a team-oriented atmosphere of energy and fun

ASSUMPTION: The responsibilities reflect a significant focus on operational efficiency and customer interaction, suggesting a fast-paced work environment typical of retail food service.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service environment

Required Skills:

• Strong verbal and written communication
• Sense of urgency
• Proficiency with computer-based order systems

Preferred Skills:

• Experience in a similar role in the food service industry
• Familiarity with Domino's products and system

ASSUMPTION: The lack of specific educational requirements suggests a focus on applicable experience and soft skills over formal qualifications.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Potential for flexible scheduling
• Opportunities for cross-training and skill development
• Supportive team environment

Working Hours: 40 hours per week, possibly with varied shifts

ASSUMPTION: Compensation details are not provided but often in similar roles, employees might benefit from competitive hourly wages, especially during peak hours or seasons.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza and casual dining

Company Size: 10,001+ employees, denotes a large-scale operation with extensive resources and opportunities

Founded: 1960

Company Description:

• Innovative team driven to win
• Focus on technology and new menu items
• Multinational presence with 17,100 stores

Company Specialties:

• Pizza
• Marketing
• Technology and digital advances

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's vast size and international reach suggest potential for career growth and experiences diverse working cultures.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting their careers in customer service

Reporting Structure: Likely reports to shift managers and store management

Work Arrangement: On-site, reflecting the nature of customer service work in the food industry

Growth Opportunities:

• Development of customer service and operational skills
• Opportunities for advancement within the store management hierarchy
• Potential pathway to other roles in larger corporate settings

ASSUMPTION: The entry-level nature of the role with cross-training points to a pipeline for internal promotion and career development within Domino's.

🌍 Location & Work Environment

Office Type: In-store retail environment within Domino's

Office Location(s): 9825-E Chapel Hill Rd, Morrisville, NC

Geographic Context:

• Morrisville is part of the Research Triangle, a dynamic economic region
• Access to amenities and a neighboring suburban community
• Convenient connections to Raleigh and Durham

Work Schedule: 40 hours per week, indicative of flexible shifts common in retail

ASSUMPTION: The suburban setting near a major urban area suggests a varied customer base and potential for various work shifts accommodating different schedules.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• Phone screening with HR
• In-person interview with store management

Key Assessment Areas:

• Communication skills
• Customer service mentality
• Ability to handle fast-paced environments

Application Tips:

• Highlight customer service experience and skills
• Demonstrate your ability to learn quickly and adapt
• Emphasize teamwork and collaboration experience

ATS Keywords: Customer Service, Teamwork, Communication, Urgency, Promotion, Order Entry

ASSUMPTION: It is presumed the hiring process aims to identify candidates with strong interpersonal skills suited for a dynamic service environment.

🛠️ Tools & Technologies

• Domino’s proprietary order entry system
• Point of Sale (POS) systems
• Basic kitchen equipment and pizza ovens

ASSUMPTION: Familiarity with retail technology and quick learning of proprietary systems is required for proficiency in the role.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Teamwork and collaboration
• Customer-centric focus

Work Style:

• Fast-paced and adaptable
• Customer-focused interactions
• Team-oriented approach

Self-Assessment Questions:

• How do you handle high-pressure customer service situations?
• Can you provide an example of a time you worked effectively in a team?
• What strategies do you use to learn new systems quickly?

ASSUMPTION: The role requires adaptability, teamwork, and a strong customer focus, aligning with Domino's emphasis on service and innovation.

⚠️ Potential Challenges

• Handling peak rush times efficiently
• Maintaining high-quality service in a fast-paced environment
• Adhering to strict company standards of service and presentation
• Rotating work shifts and weekend availability

ASSUMPTION: These challenges are based on typical operational hurdles in fast-food and service industries, emphasizing the need for resilience and flexibility.

📈 Similar Roles Comparison

• Customer service positions in retail offer similar skills development
• Food service roles at various franchises can provide analogous experiences
• Entry-level positions in other large chain restaurants with cross-training opportunities

ASSUMPTION: Similar entry-level roles focus on customer service, operational efficiency, and adhering to company standards.

📝 Sample Projects

• Executing a successful store promotion event
• Streamlining order entry processes during busy periods
• Coordinating a team response to customer service challenges

ASSUMPTION: Projects are practical and aimed at improving operational efficiency and customer satisfaction in-store environments.

❓ Key Questions to Ask During Interview

• What training processes are in place for new team members?
• How does the store handle feedback and service improvement?
• What opportunities exist for career progression within Domino’s?
• How are shift schedules managed and communicated to staff?
• What technologies does Domino’s use to assist customer service reps?

ASSUMPTION: These questions aim to probe deeper into the operational and structural setup of the role, reflecting potential areas of interest for applicants.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare to discuss how your skills match the job requirements
• Follow up with the hiring coordinator if you do not hear back within two weeks
• Be ready to attend an interview within the store premises

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.