Customer Service Rep (07552)

📌 Core Information

🔹 Job Title: Customer Service Representative (07552)

🔹 Company: Domino's

🔹 Location: Centerville, Utah, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling order taking and processing in person and over the phone.
• Providing excellent customer service.
• Ensuring compliance with Domino's operational standards.
• Performing various workstation duties to support restaurant operations.

ASSUMPTION: The role focuses heavily on customer interaction and factual processing of orders; hence, high communication skills are essential.

📋 Key Responsibilities

✅ Receive and process telephone orders.

✅ Handle sensitive customer information responsibly.

✅ Execute credit transactions accurately.

✅ Deliver quality customer service through positive interactions.

✅ Collaborate with team members and assist in workstation tasks.

✅ Operate and clean all restaurant equipment daily.

✅ Stock ingredients, take inventory, and complete paperwork as needed.

✅ Fulfill additional responsibilities such as product preparation.

ASSUMPTION: Responsibilities suggest a fast-paced environment requiring multitasking and attention to detail.

🎯 Required Qualifications

Education: Not specified; high school level assumed for applicants 16 years and older.

Experience: Experience level ranged from 0-2 years.

Required Skills:

• Basic math and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work flexible shifts

Preferred Skills:

• Bilingual abilities, depending on the market
• Experience in customer service environments

ASSUMPTION: Skills indicate a preference for candidates who are adaptable and able to handle diverse customer interactions.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level positions in this field range from $10 to $15 per hour depending on location.

Benefits:

• Flexible scheduling
• Opportunity for growth within the company
• Employee discounts on products

Working Hours: Typically 20 hours per week, with flexibility for nights and weekends.

ASSUMPTION: Benefits suggest that the position is geared towards younger candidates or those seeking entry-level, part-time work.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry, specifically focused on pizza delivery.

Company Size: 10,001+ employees globally, indicating a vast operational structure and opportunities for advancement.

Founded: 1960, offering decades of established market presence and brand recognition.

Company Description:

• Renowned for innovation in food technology and delivery.
• Operates approximately 17,100 stores worldwide.
• Committed to customer satisfaction and community impact.

Company Specialties:

• Pizza and menu diversification
• Technological advancements in customer service and delivery
• Marketing and digital strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's large size implies structured career paths and learning opportunities for employees.

📊 Role Analysis

Career Level: Entry-level, suitable for students or part-time workers seeking a foundational role in customer service.

Reporting Structure: Report directly to shift managers and collaborate with team members.

Work Arrangement: Predominantly on-site at the Centerville location.

Growth Opportunities:

• Advance to supervisory positions within the restaurant.
• Cross-training for diverse roles within the company.
• Potential for transitioning into full-time roles as proficiency develops.

ASSUMPTION: The role provides a stepping stone into broader career paths within the restaurant and hospitality industry.

🌍 Location & Work Environment

Office Type: In-restaurant operations.

Office Location(s): Domino's, Centerville, Utah, with potential mobility within other Stone Edge Enterprise locations.

Geographic Context:

• Family-friendly small-town ambiance in Centerville, UT.
• Located within a growing community with access to local amenities.
• Access to public transportation, though a personal vehicle may be beneficial for late shifts or deliveries.

Work Schedule: Flexibility required for nights, weekends, and occasional emergencies.

ASSUMPTION: The candidate should be comfortable with varying shifts and able to adapt to changes in work location if needed.

💼 Interview & Application Insights

Typical Process:

• Submit your application online through the company website.
• Initial screening by HR or store manager.
• Face-to-face interview with hiring manager.

Key Assessment Areas:

• Communication and customer service skills
• Ability to work team-oriented and independently
• Problem-solving and adaptability in a dynamic work environment

Application Tips:

• Highlight any previous experience in customer service roles.
• Demonstrate flexibility in shift availability in your application.
• Include both professional and personal examples of teamwork skills.

ATS Keywords: Customer Service, Teamwork, Communication, Flexibility, Adaptability, Math Skills, Food Service

ASSUMPTION: Candidates with clearly articulated customer service experience will likely stand out.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order processing
• Telecommunication tools for handling customer calls
• Standard kitchen equipment and cleaning tools

ASSUMPTION: A basic understanding of technology used in restaurant operations is beneficial but not mandatory.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in operational procedures
• Teamwork and collaboration

Work Style:

• Fast-paced, with multiple tasks occurring simultaneously
• Interactive, involving both team collaboration and individual contributions
• Detail-oriented with emphasis on accuracy and service quality

Self-Assessment Questions:

• Am I comfortable with direct customer interactions?
• Can I manage tasks swiftly while maintaining attention to detail?
• Am I flexible with working hours, including nights and weekends?

ASSUMPTION: The ideal candidate thrives in a bustling environment and exhibits strong customer service capabilities.

⚠️ Potential Challenges

• High-paced work requiring quick adaptation
• Standing for extended periods with physical task demands
• Meeting quality service standards consistently
• Managing varying shift schedules, including weekend work

ASSUMPTION: Challenges are typical for service roles but manageable with adaptability and proactive teamwork.

📈 Similar Roles Comparison

• Service staff roles in fast-food environments
• Customer service positions in other retail or hospitality industries
• Entry-level roles with focus on client interaction and service delivery

ASSUMPTION: Comparable roles in the industry share similar skill requirements, offering a basis for career advancement across sectors.

📝 Sample Projects

• Organizing and managing a promotion event for new menu items
• Participating in a cross-training initiative to enhance multi-role capabilities
• Assisting in a customer feedback collection project to improve services

ASSUMPTION: While specific projects may not be articulated, these examples illustrate potential situational tasks within similar roles.

❓ Key Questions to Ask During Interview

• What training programs are in place for new hires?
• How does the company measure customer satisfaction?
• What growth paths are available within Domino’s for entry-level employees?
• How is performance feedback typically provided?
• What is the team culture like at this location?

ASSUMPTION: These questions are aligned with understanding company culture, expectations, and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a possible phone screening
• Participate in an in-person interview if selected
• Follow up with a thank-you email post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.