Customer Service Rep(07571)-1890 W. State Rte 89A

📌 Core Information

🔹 Job Title: Customer Service Rep (07571)

🔹 Company: Domino's

🔹 Location: Sedona, Arizona, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Performing customer service duties
• Involvement in pizza making and handling food preparation
• Providing quality customer service
• Upholding the safety and cleanliness of the work environment

ASSUMPTION: The job overview assumes that customer interactions and food preparation are combined roles, typical of a customer service position in a fast-food restaurant.

📋 Key Responsibilities

✅ Provide excellent customer service to all patrons

✅ Assist with the making and preparation of pizzas

✅ Ensure food safety and team member safety

✅ Operate store technology and assist with daily store operations

ASSUMPTION: Responsibilities include both customer service and kitchen duties, common in fast-food roles where versatility is needed.

🎯 Required Qualifications

Education: Not specified

Experience: Candidates must be 16 years of age or older

Required Skills:

• Basic customer service skills
• Understanding of food safety protocols
• Ability to operate store-specific technology

Preferred Skills:

• Previous experience in a similar environment
• Proficiency in teamwork

ASSUMPTION: While basic skills are required, preferred skills are not explicitly stated, so common skills for similar roles are assumed.

💰 Compensation & Benefits

Salary Range: Not specified, typically industry-standard hourly wage for entry-level positions

Benefits:

• Employee discounts on menu items
• Safe work environment
• Growth opportunities within the company

Working Hours: 40 hours per week, with flexible scheduling

ASSUMPTION: Compensation details are not provided, but based on industry standards, it is assumed to be hourly. Benefits typically include those listed for entry-level retail positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - known for innovative approaches and leading in pizza delivery

Company Size: Over 10,001 employees, offering a broad range of professional growth opportunities

Founded: 1960, with a long history of innovation and expansion in the fast-food sector

Company Description:

• One of the world's top public restaurant brands
• Involves fun and innovative franchise and corporate teams
• Found great success through technological innovations and menu diversity

Company Specialties:

• Pizza and sandwiches
• Marketing and technology
• Data analytics and digital solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Assumptions about company size and growth opportunities are based on standard industry knowledge and the company's public reputation.

📊 Role Analysis

Career Level: Entry-level position, ideal for gaining initial work experience

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: On-site, typical of retail and service roles requiring direct customer interaction

Growth Opportunities:

• Potential to advance to supervisory roles with experience
• Exposure to various business operations within a retail setting
• Opportunities to develop customer service expertise

ASSUMPTION: Role analysis assumptions are based on common industry structures and career progression paths in similar job roles.

🌍 Location & Work Environment

Office Type: Restaurant environment conducive to teamwork

Office Location(s): Sedona, Arizona

Geographic Context:

• Known for beautiful desert scenery
• Attracts tourists, impacting customer volume
• Regional cultural influences may shape daily operations

Work Schedule: Typically 40 hours a week with potential for overtime

ASSUMPTION: The work environment aligns with those of similar fast-food entities, marked by dynamic operational hours and bustling customer interactions.

💼 Interview & Application Insights

Typical Process:

• Submitting an online application
• Initial phone screening
• In-person interview focusing on customer service skills

Key Assessment Areas:

• Customer service capabilities
• Ability to handle fast-paced environments
• Technical proficiency with store systems

Application Tips:

• Highlight any past customer service experience
• Demonstrate understanding of teamwork dynamics
• Show familiarity with food safety standards

ATS Keywords: Customer Service, Food Safety, Teamwork, Store Operations, Technology Operation

ASSUMPTION: Based on industry standards, the typical application process likely involves these key steps. The focus typically includes assessing customer service and operational skills.

🛠️ Tools & Technologies

• POS systems for order handling
• Restaurant management software
• Standard kitchen equipment for pizza making

ASSUMPTION: Assumptions on tools and technologies are based on typical job requirements in similar customer service settings.

👔 Cultural Fit Considerations

Company Values:

• Honesty and transparency
• Accountability and customer focus
• Innovation and adaptability

Work Style:

• Collaborative team work environment
• Fast-paced, adaptable to customer-driven demands
• Emphasis on cleanliness and safety

Self-Assessment Questions:

• Can you thrive in a high-energy environment?
• Are you capable of multitasking under pressure?
• Do you value teamwork and collaboration?

ASSUMPTION: Cultural considerations assume a match between job roles and company values observed in similar industries.

⚠️ Potential Challenges

• Handling high customer volume
• Maintaining food safety standards consistently
• Balancing customer satisfaction with fast service delivery
• Working long hours, including nights and weekends

ASSUMPTION: Challenges are identified based on common issues faced in fast-food environments.

📈 Similar Roles Comparison

• Similar customer service roles at other fast-food chains
• Retail positions involving direct customer interactions
• Entry-level hospitality positions in dynamic environments

ASSUMPTION: Role comparisons assume commonalities in job requirements across similar service-based sectors.

📝 Sample Projects

• Improving customer satisfaction scores through service excellence
• Participating in a new product launch at the local level
• Assisting in implementing new technology for store management

ASSUMPTION: Sample projects assume involvement in typical store operations and customer engagement activities.

❓ Key Questions to Ask During Interview

• What are the expectations for handling difficult customer situations?
• How does the store manage peak business hours?
• What growth opportunities does Domino's provide to its employees?
• Can you describe a typical workday for this position?
• What measures are in place to ensure employee safety?

ASSUMPTION: Assumed key questions are based on industry-standard queries aimed at understanding role dynamics and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume emphasizing your customer service experience
• Be ready for a potential phone screening
• Practice responses for common interview questions
• Follow up with the hiring manager after the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.