Customer Service Rep(07581) - 1003 W Horsetooth Rd.

📌 Core Information

🔹 Job Title: Customer Service Rep (07581)

🔹 Company: Domino's

🔹 Location: Fort Collins, Colorado, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operation of all equipment and tools
• Stocking and rotating ingredients
• Order processing via telephone and internet
• Maintaining cleanliness of the facility

ASSUMPTION: The job focuses on both customer service and operational tasks, indicating a fast-paced work environment where multitasking is essential.

📋 Key Responsibilities

✅ Operate and maintain equipment

✅ Manage inventory and stock rotation

✅ Process telephone and internet orders

✅ Clean and organize the facility

ASSUMPTION: The responsibilities require physical activity, suggesting the need for someone energetic and detail-oriented.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or similar role

Required Skills:

• Strong customer service skills
• Effective verbal and written communication ability
• Basic inventory management skills

Preferred Skills:

• Experience in a similar industry
• Familiarity with order processing systems

ASSUMPTION: Candidates may not need a formal education requirement but should demonstrate strong interpersonal and operational skills.

💰 Compensation & Benefits

Salary Range: Not specified; typically entry-level customer service roles offer an industry-standard hourly wage.

Benefits:

• Employee discounts on products
• Training and development programs
• Potential for career progression

Working Hours: 20 hours per week, specific scheduling may vary

ASSUMPTION: Compensation likely includes benefits typical for part-time roles in the sector along with some flexibility in working hours.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - Known for being fast-paced and customer-oriented

Company Size: 10,001+ employees - Offers diverse opportunities for career advancement

Founded: 1960 - Long-standing credibility in the pizza delivery industry

Company Description:

• Leader in pizza delivery with a dynamic team culture
• Continually innovating with new technology and menu items
• Operates in over 90 markets worldwide

Company Specialties:

• Pizza
• Sandwiches
• Technology and digital innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company is likely to provide a supportive and innovative work environment with a focus on growth and development.

📊 Role Analysis

Career Level: Entry-level position ideal for those starting in customer service

Reporting Structure: Reports to the shift manager or store manager

Work Arrangement: On-site, involving direct customer interaction

Growth Opportunities:

• Potential to advance to team lead or managerial roles
• Opportunities to develop skills in customer relations and operations
• Exposure to a fast-paced restaurant environment

ASSUMPTION: This role provides foundational experience in customer service with possibilities for career progression within the company.

🌍 Location & Work Environment

Office Type: Restaurant setting with both customer-facing and back-end operations

Office Location(s): 1003 W Horsetooth Rd, Fort Collins, CO

Geographic Context:

• Located in a vibrant community with a strong local economy
• Accessible location in Fort Collins
• Part of a bustling area with potential for customer traffic

Work Schedule: Supervisor-assigned shifts with flexibility based on operational needs

ASSUMPTION: The role offers a dynamic work environment with diverse interactions and tasks.

💼 Interview & Application Insights

Typical Process:

• Submit application through the company's career portal
• Initial phone screening
• In-person interview with the hiring manager

Key Assessment Areas:

• Communication skills
• Customer service focus
• Ability to handle equipment and inventory tasks

Application Tips:

• Emphasize prior customer service experience
• Highlight ability to work in a fast-paced environment
• Prepare examples of effective communication and problem-solving skills

ATS Keywords: Customer Service, Order Processing, Inventory Management, Equipment Operation

ASSUMPTION: Interview and application processes are designed to assess both technical skills and cultural fit.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Basic kitchen equipment

ASSUMPTION: Familiarity with POS and related technologies may benefit applicants, although on-the-job training is provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Team collaboration and support
• Continuous improvement and innovation

Work Style:

• Adaptability to changing demands
• Ability to work under pressure
• Strong team player

Self-Assessment Questions:

• Am I comfortable interacting with diverse customers?
• Do I thrive in a fast-paced work environment?
• Am I open to learning new tools and processes quickly?

ASSUMPTION: Candidates should resonate with a culture that values innovation, customer satisfaction, and teamwork.

⚠️ Potential Challenges

• Handling high customer volume during peak hours
• Managing multiple tasks efficiently
• Maintaining composure in customer-facing disputes
• Adapting to new technologies and systems

ASSUMPTION: Challenges reflect the dynamic nature of retail and food service roles, requiring flexibility and resilience.

📈 Similar Roles Comparison

• Similar positions typically involve consistent customer interaction
• Roles may offer varied compensation based on location and company size
• Opportunity to develop transferable skills in customer service

ASSUMPTION: Comparisons indicate Domino's offers industry-standard experiences, with unique opportunities in a dynamic restaurant environment.

📝 Sample Projects

• Project to optimize order processing times
• Initiatives to enhance customer feedback mechanisms
• Inventory accuracy improvement projects

ASSUMPTION: Projects focus on operational efficiency and customer satisfaction, offering valuable problem-solving experiences.

❓ Key Questions to Ask During Interview

• What are the biggest challenges faced by the customer service team?
• How is success measured in this role?
• What opportunities are there for professional growth?
• Can you describe a typical day in this role?
• How does the team culture support new team members?

ASSUMPTION: Asking these questions provides insight into work culture, expectations, and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Complete any required assessments
• Participate in a phone interview
• Attend an on-site interview if requested
• Prepare to discuss your customer service experiences and skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.