Customer Service Rep(07592) - 901 w 400 South

📌 Core Information

🔹 Job Title: Customer Service Rep (07592) - 901 W 400 South

🔹 Company: Domino's

🔹 Location: Springville, Utah, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with and assisting customers both in-store and via phone
• Preparing and assembling food products as per Domino’s standards
• Maintaining cleanliness of the store and equipment
• Operating various equipment related to pizza preparation and store functions

ASSUMPTION: This position offers flexibility in scheduling to accommodate work-life balance, is suitable for individuals seeking part-time employment, and provides opportunities for advancement within the company.

📋 Key Responsibilities

✅ Take and process customer orders efficiently and accurately

✅ Prepare and bake pizza and other food items

✅ Maintain a clean and organized work environment

✅ Operate pizza ovens, dough mixers, and other store equipment

✅ Stock ingredients and handle deliveries as needed

✅ Perform all tasks while adhering to safety and quality standards

ASSUMPTION: Responsibilities also include customer interaction, upselling, and conflict resolution to enhance customer satisfaction.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: Prior experience in a customer service role is beneficial but not mandatory

Required Skills:

• Strong communication skills
• Basic math and cash handling abilities
• Ability to work in a fast-paced environment
• Effective teamwork and collaboration skills

Preferred Skills:

• Previous experience in food service
• Experience with point-of-sale systems

ASSUMPTION: Basic computer skills are assumed necessary for operating order systems and processing payments.

💰 Compensation & Benefits

Salary Range: Not specified (Industry standard suggests $10-15 per hour)

Benefits:

• Flexible working hours
• Employee discounts on food items
• Opportunities for career advancement

Working Hours: Approximately 40 hours per week with shifts during peak hours of operation

ASSUMPTION: Benefits may include on-the-job training programs and team-building activities to enhance employee development.

📌 Applicant Insights

🔍 Company Context

Industry: Domino’s operates in the restaurant industry with a focus on fast-food pizza delivery services.

Company Size: 10,001+ employees, suggesting a long-standing and established company with diverse opportunities for career growth

Founded: 1960, with a legacy as a pioneer in pizza delivery services

Company Description:

• Innovative team culture with technology-first approaches
• A global presence with 17,100 stores in 90+ markets
• Commitment to quality and customer satisfaction

Company Specialties:

• Pizza and Sandwiches
• Digital ordering and delivery technology
• Data analytics and marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s emphasis on technology and innovation suggests growth in digital and marketing roles within the organization.

📊 Role Analysis

Career Level: Entry-level position with clear advancement pathways

Reporting Structure: Reports directly to store management

Work Arrangement: On-site, with collaborative team environments

Growth Opportunities:

• Potential to advance to management roles
• Opportunities to transition to corporate roles
• Pathways to become a franchise owner

ASSUMPTION: The role offers diverse opportunities for career growth due to the company’s expansion and development focus.

🌍 Location & Work Environment

Office Type: Retail store environment with customer-facing areas

Office Location(s): Springville, Utah - known for its community-oriented ambiance

Geographic Context:

• Located in a vibrant part of Springville, Utah
• Access to public transportation and local amenities
• A supportive local community interested in small business success

Work Schedule: Shift-based schedule, requiring flexibility during evening and weekend hours

ASSUMPTION: Domino’s store location in Springville likely benefits from local customer loyalty and community engagement.

💼 Interview & Application Insights

Typical Process:

• Submit application online or in return for an immediate review
• Initial phone screening by the store manager
• In-person interview to assess suitability for the role

Key Assessment Areas:

• Communication and interpersonal skills
• Ability to work in high-pressure environments
• Problem-solving skills and adaptability

Application Tips:

• Emphasize any previous customer service experience
• Highlight teamwork and adaptability skills
• Prepare questions about team dynamics and training opportunities

ATS Keywords: Customer Service, Cash Handling, Inventory Management, Teamwork, Communication

ASSUMPTION: The recruitment process is assumed to include both role-specific assessments and cultural fit evaluations.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Pizza preparation and baking equipment
• Order tracking and communication tools

ASSUMPTION: Familiarity with POS systems is beneficial due to the role’s customer transaction responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Encouragement of growth and teamwork
• Diversity and inclusion in every role

Work Style:

• Team-oriented and collaborative
• Fast-paced with a focus on efficiency
• Detail-oriented and customer-focused

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I effectively manage customer interactions both in-person and over the phone?
• Do I have the ability to learn and adapt quickly to new tasks?

ASSUMPTION: A positive attitude and adaptability are key to thriving in Domino’s fast-paced and customer-centric environment.

⚠️ Potential Challenges

• Managing customer rush during peak hours
• Adapting to each shift’s unique demands
• Maintaining high standards of product quality and service
• Handling the physical demands of the job, such as lifting and standing

ASSUMPTION: Employees will be expected to handle multiple tasks simultaneously while maintaining composure under pressure.

📈 Similar Roles Comparison

• Similar roles in fast-food restaurants may offer varying levels of customer interaction and operational responsibilities
• Compensation and benefits may differ based on company size and location
• Opportunities for growth can vary widely depending on the restaurant’s corporate structure and franchise opportunities

ASSUMPTION: Domino’s unique career progression opportunities, including franchise ownership, distinguish it from competitors.

📝 Sample Projects

• Participate in team building sessions to enhance store operations
• Contribute to customer loyalty initiatives to increase return visitors
• Assist in new store openings and promotional events

ASSUMPTION: Employees may have opportunities to engage in promotional activities and brand development projects.

❓ Key Questions to Ask During Interview

• What does a typical workweek look like at this store?
• How is training and development handled for new employees?
• What are the immediate challenges facing this store location?
• How do employees usually progress in their careers at Domino's?
• What has been your most successful employee and why?

ASSUMPTION: Asking about growth and training opportunities can help candidates understand the potential trajectory of their careers at Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service and food industry experience
• Schedule an in-person or phone interview with the hiring manager
• Complete any required on-site tests or assessments
• Ensure follow-up with the recruiter or store manager

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.