Customer Service Rep(07703) - 702 Highland Ave.

📌 Core Information

🔹 Job Title: Customer Service Representative (07703) - 702 Highland Ave.

🔹 Company: Domino's

🔹 Location: National City, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating and managing store equipment
• Handling and processing customer orders via phone
• Inventory management and paperwork completion
• Maintaining cleanliness and organization of the facility

ASSUMPTION: The role will primarily involve direct interaction with customers both in-person and via telephone, requiring strong communication and operational skills given the on-site nature of the job.

📋 Key Responsibilities

✅ Operate equipment effectively and safely

✅ Stock and manage ingredients and supplies

✅ Process telephone orders accurately

✅ Maintain cleanliness of the work environment, including equipment

✅ Perform inventory checks and paperwork

ASSUMPTION: The job involves maintaining high organizational standards in a fast-paced environment, suggesting a dynamic and responsive work style is essential.

🎯 Required Qualifications

Education: Not specified (assumed high school diploma or equivalent is sufficient)

Experience: 0-2 years in a similar role

Required Skills:

• Strong verbal and written communication skills
• Basic mathematical proficiency
• Physical ability to perform various tasks like lifting and carrying

Preferred Skills:

• Customer service experience
• Knowledge of food service equipment

ASSUMPTION: The entry-level experience requirement indicates a focus on training employees in-store rather than requiring extensive prior experience.

💰 Compensation & Benefits

Salary Range: Not specified; typical range for similar roles is hourly wages with the possibility for tips

Benefits:

• On-the-job training
• Employee discounts
• Flexible working schedules

Working Hours: 40 hours per week, with shifts potentially during nights and weekends

ASSUMPTION: Given the nature of the role, benefits are likely basic and include the potential for flexible schedules. Additional benefits might be available depending on company policy and location.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants – pivotal for broad consumer engagement and brand promotion

Company Size: 10,001+ employees, offering a range of opportunities for career growth and mobility

Founded: 1960, indicating a well-established company with a strong market presence

Company Description:

• Focus on fun and innovation in service delivery
• Global presence with continuous market expansion
• Commitment to being a leader in technology and customer satisfaction

Company Specialties:

• Pizza and sandwich production
• Technological innovation in food services
• Data analytics for market insights

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's focus on technological advancements suggests a forward-thinking environment with opportunities for innovation and personal career growth.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals new to the workforce or transitioning into customer service

Reporting Structure: Likely report to shift managers or store managers

Work Arrangement: On-site role with physical presence required

Growth Opportunities:

• Advancement to supervisory roles
• Cross-training in different store functions
• Potential for career growth into corporate roles with tenure

ASSUMPTION: This role provides foundational experience in customer service, ideal for building a long-term career in retail or hospitality.

🌍 Location & Work Environment

Office Type: Storefront retail environment with direct customer interaction

Office Location(s): 702 Highland Ave., National City, California

Geographic Context:

• Proximity to major urban markets
• Access to a diverse customer base
• Location in a thriving community with economic opportunities

Work Schedule: Potentially includes night and weekend shifts

ASSUMPTION: The location suggests a vibrant work environment with a mix of regular and high pressure periods, particularly during peak meal times.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer service orientation
• Ability to handle stressful situations
• Operational competencies relevant to the restaurant industry

Application Tips:

• Highlight any previous customer service experience
• Demonstrate adaptability and problem-solving capabilities
• Emphasize teamwork and communication skills

ATS Keywords: Customer Service, Communication, Teamwork, Inventory, Pizza, Order Processing

ASSUMPTION: The application process emphasizes practical skills and customer-focused attitudes, fitting for a service-based industry.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone systems for customer interactions
• Food preparation and cooking equipment

ASSUMPTION: Familiarity with POS systems and basic office technology is beneficial to applicants to streamline training integration.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on teamwork and cooperation
• Innovation in service delivery

Work Style:

• Fast-paced and dynamic
• Structured yet adaptable
• Collaborative team-based interactions

Self-Assessment Questions:

• Can I thrive in a fast-paced environment?
• Do I enjoy interacting with and assisting customers?
• Am I comfortable performing physical tasks and standing for extended periods?

ASSUMPTION: The cultural attributes suggest a need for energetic and enthusiastic employees who value teamwork and customer service excellence.

⚠️ Potential Challenges

• Adapting to the physical demands of the role
• Managing varied customer needs and expectations
• Balancing multiple tasks under pressure
• Adjusting to shift schedules, including nights and weekends

ASSUMPTION: Challenges primarily revolve around physical demands and high-paced situational management, which requires resilience and adaptability.

📈 Similar Roles Comparison

• Comparatively similar to roles in grocery and retail sectors with entry-level requirements
• Customer interaction is a central element in all roles
• Emphasizes role-specific skills like order processing and inventory control

ASSUMPTION: Similar industry roles might have additional specialized requirements, such as complex inventory systems, which differ from this position's focus on operational efficiency.

📝 Sample Projects

• Conducting a mini inventory audit and reporting findings
• Leading a customer satisfaction improvement initiative
• Participating in a cross-functional task force to streamline operations

ASSUMPTION: Sample projects are derived from typical tasks that arise during operational improvements and customer service enhancements.

❓ Key Questions to Ask During Interview

• What kind of support and training does Domino's offer new team members?
• How does this role contribute to the overall success of the store?
• What are the opportunities for career progression within the company?
• How is success measured in this position?
• Can you describe a typical day in this role?

ASSUMPTION: These questions aim to clarify expectations, growth opportunities, and cultural fit within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with relevant experience and skills
• Highlight customer service successes in your application
• Be ready for an initial phone screening
• Attend an in-person interview if shortlisted

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.