Customer Service Rep(07708) - 10251 Mast Blvd.

📌 Core Information

🔹 Job Title: Customer Service Rep(07708) - 10251 Mast Blvd.

🔹 Company: Domino's

🔹 Location: Santee, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating store equipment efficiently.
• Handling ingredients from delivery and managing stock.
• Processing customer orders over the phone and in person.
• Maintaining cleanliness of equipment and the facility.

ASSUMPTION: The focus on equipment operation and order processing suggests a hands-on role requiring quick response capabilities. This assumes candidates will be comfortable with multitasking in a fast-paced environment.

📋 Key Responsibilities

✅ Operate all store equipment.

✅ Stock ingredients and prepare products.

✅ Receive and process telephone orders.

✅ Take inventory and complete related paperwork.

✅ Clean equipment and the facility daily.

ASSUMPTION: Responsibilities assume a high level of physical activity and interaction with both customers and team members, indicating a need for strong interpersonal skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of relevant experience preferred

Required Skills:

• Strong communication skills, both verbal and written
• Basic mathematical skills
• Physical stamina for standing and performing tasks continuously

Preferred Skills:

• Prior experience in customer service settings
• Familiarity with database systems or inventory software

ASSUMPTION: Assumed that a high school diploma or equivalent educational background is expected, though not explicitly stated. Skills in operating equipment and manual dexterity are also implied as necessary.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive hourly wage in line with industry standards for entry-level positions.

Benefits:

• Opportunities for advancement within the company
• Employee discount
• Comprehensive training programs

Working Hours: 40 hours per week, potential for flexible scheduling depending on store needs.

ASSUMPTION: Assuming standard benefits include healthcare and possibly other perks typical for full-time employees in the food service industry, though not explicitly mentioned.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; significant market presence as a global leader in pizza delivery.

Company Size: 10,001+ employees which suggests ample growth and collaboration opportunities.

Founded: 1960

Company Description:

• Innovative approach, focusing on technology such as ordering apps.
• A culture of fun and passion with a strong drive toward customer satisfaction.
• Operates approximately 17,100 stores in 90+ markets globally.

Company Specialties:

• Pizza and sandwiches
• Marketing and technology
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The robust size and international presence of the company indicate potential for career advancement and diverse experiences within the brand.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their career in customer service.

Reporting Structure: Likely reports to store manager or shift supervisor.

Work Arrangement: Primarily on-site, with responsibilities across various store areas.

Growth Opportunities:

• Potential to advance to supervisory roles or specialized positions based on performance.
• Skill development in customer service and operations management.
• Exposure to business operations enhances career growth.

ASSUMPTION: Enhanced training programs suggest that motivated employees have clear paths to leadership roles.

🌍 Location & Work Environment

Office Type: Physical retail environment, likely a standalone store.

Office Location(s): 10251 Mast Blvd, Santee, California

Geographic Context:

• Proximity to residential neighborhoods could imply consistent local customer base.
• Located in California, with exposure to Californian labor standards and practices.
• Potential for varied customer interaction given regional demographic diversity.

Work Schedule: Predominantly full-time shifts with potential variable hours.

ASSUMPTION: The environment fosters high engagement with customers and community due to its local setting and visible presence.

💼 Interview & Application Insights

Typical Process:

• Submit an online application via Domino’s careers page.
• Initial phone interview assessing basic qualifications.
• In-person interview focusing on situational and behavioral questions.

Key Assessment Areas:

• Ability to multitask under pressure
• Interpersonal communication skills
• Demonstrated reliability and punctuality

Application Tips:

• Highlight any prior customer service experience
• Emphasize ability to work in a team and handle varied tasks
• Mention familiarity with using technology in work processes

ATS Keywords: Customer Service, Order Processing, Teamwork, Communication, Physical Stamina

ASSUMPTION: Process assumes typical entry-level screening and selection methods pertinent to fast-food and service industries.

🛠️ Tools & Technologies

• Computer systems for order processing
• Touch screens and point-of-sale technology
• Food preparation equipment (e.g., ovens, coolers)

ASSUMPTION: Basic familiarity with digital and mechanical equipment is presumed essential for effective fulfillment of responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovative use of technology
• Emphasis on teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Collaborative with team focus
• Results-oriented, meeting quality standards

Self-Assessment Questions:

• Am I comfortable with performing physically demanding tasks?
• How do I perform under pressure?
• Can I work collaboratively and independently as needed?

ASSUMPTION: The cultural fit suggests ideal candidates thrive in energetic environments and are motivated by customer interactions.

⚠️ Potential Challenges

• Adapting to variable weather conditions during deliveries
• Managing inventory and multitasking under busy conditions
• Ensuring accuracy in quickly processed transactions
• Handling physical demands such as lifting and extended standing

ASSUMPTION: Challenges likely involve adapting to physical demands and customer service stresses typical in a fast-paced retail setting.

📈 Similar Roles Comparison

• Similar responsibilities to fast food crew member roles
• Opportunities for engagement with customers more frequent than typical retail roles
• Greater emphasis on team operation similar to other food service positions

ASSUMPTION: Comparison to other entry-level retail and food service roles suggests similar skills but heightened interactions due to rapid customer turnover.

📝 Sample Projects

• Organizing and managing inventory for product deliveries
• Leading a team initiative to enhance customer service at peak hours
• Assisting with store layout optimization for efficiency

ASSUMPTION: Project examples assume engagement in store operations improvements and customer satisfaction initiatives.

❓ Key Questions to Ask During Interview

• What are the typical work shifts and how flexible are they?
• What training and development opportunities are available?
• How is performance evaluated for this role?
• What challenges do team members typically face, and how are they addressed?
• What opportunities exist for career progression within Domino’s?

ASSUMPTION: Questions are designed to gain insight into daily operations and growth opportunities, ensuring alignment of expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare for potential phone and in-person interviews
• Learn about Domino's culture and values to discuss during interviews
• Follow up post-interview to express continued interest and gratitude

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.