Customer Service Rep(07796) - 20905 Roscoe Boulevard

📌 Core Information

🔹 Job Title: Customer Service Representative (07796) - 20905 Roscoe Boulevard

🔹 Company: Domino's

🔹 Location: California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating various equipment and ensuring it is in working order.
• Stocking ingredients and maintaining inventory accurately.
• Preparing food products according to the company's standards.
• Handling telephone and in-person orders efficiently.
• Maintaining cleanliness of equipment and facilities regularly.

ASSUMPTION: The role is primarily focused on supporting restaurant operations through efficient customer service and back-end duties. This assumption is based on the typical responsibilities in a quick-service restaurant setting.

📋 Key Responsibilities

✅ Operate all necessary equipment safely and efficiently.

✅ Stock and organize ingredients and supplies from delivery to storage areas.

✅ Prepare food products and ensure quality standards.

✅ Receive and efficiently process telephone and in-person orders.

✅ Maintain accurate inventory records and complete related paperwork.

✅ Clean equipment and facilities daily.

ASSUMPTION: These responsibilities reflect a combination of customer-facing and back-end tasks typical of a customer service role in the food industry.

🎯 Required Qualifications

Education: Not specified; typically high school diploma or equivalent preferred.

Experience: 0-2 years; experience in a similar role is beneficial but not mandatory.

Required Skills:

• Basic mathematical skills for financial transactions.
• Strong verbal and written communication abilities.
• Proficient in operating point-of-sale systems.

Preferred Skills:

• Experience in inventory management.
• Ability to adapt to varying work environments and conditions.

ASSUMPTION: Skills listed as "required" are likely essential for daily tasks, while "preferred" skills would enhance job performance.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for entry-level positions in the food service industry.

Benefits:

• On-the-job training and orientation programs.
• Potential for career advancement within the company.
• Employee discounts on company products.

Working Hours: Approximately 40 hours per week, with scheduling flexibility possibly required.

ASSUMPTION: Benefits and compensation likely align with industry standards for customer service roles at similar companies.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant and Food Services; a dynamic and fast-paced sector focused on customer satisfaction and product quality.

Company Size: 10,001+ employees; implies a large-scale operation with ample resources for training and development.

Founded: 1960; indicates a well-established company with a strong market presence.

Company Description:

• Innovative and fun work environment focused on winning as a team.
• Significant global footprint with operations in over 90 markets.
• Pioneering in technology implementation in the food delivery space.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company prioritizes innovation and technology to enhance customer experiences, backed by robust marketing strategies.

📊 Role Analysis

Career Level: Entry-level, suitable for new workers or those transitioning into customer service.

Reporting Structure: Typically reports to a shift manager or store manager.

Work Arrangement: Fully on-site at the specified location.

Growth Opportunities:

• Progression from customer service roles to managerial positions.
• Capability to move into specialized roles within corporate facilities.
• Opportunity to gain skills in customer interactions and operations management.

ASSUMPTION: Growth paths are based on typical food service industry career progressions.

🌍 Location & Work Environment

Office Type: Frontline retail/food service environment focused on customer interaction.

Office Location(s): 20905 Roscoe Boulevard, California.

Geographic Context:

• Located in a vibrant community with diverse customer demographics.
• Accessibility to local transport and amenities.
• Part of a highly competitive food service region.

Work Schedule: Structured around business hours with potential for evening and weekend shifts.

ASSUMPTION: Work environment assumes standard conditions in a quick-service restaurant setting with customer interaction as a central focus.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through the company careers page.
• Initial phone screening interview.
• In-person interview with store management.

Key Assessment Areas:

• Communication skills and customer service acumen.
• Problem-solving abilities in a fast-paced environment.
• Teamwork and ability to work under stress.

Application Tips:

• Highlight previous customer service experience on your resume.
• Demonstrate flexibility and eagerness to learn during interviews.
• Prepare to discuss how you handle challenging customer situations.

ATS Keywords: Customer Service, Order Processing, Inventory Management, Communication, Flexibility

ASSUMPTION: Insights are based on typical hiring practices within the retail food service industry.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone and online ordering platforms
• Basic kitchen and cleaning equipment

ASSUMPTION: These tools are widely used in customer service roles, especially in food service operations.

👔 Cultural Fit Considerations

Company Values:

• Customer focus and service excellence
• Innovation and continuous improvement
• Teamwork and fun workplace culture

Work Style:

• Fast-paced with attention to detail
• Collaborative but capable of independent work
• Responsive to changing priorities and customer needs

Self-Assessment Questions:

• How do you handle stressful customer interactions?
• Can you adapt to a fast-paced work environment?
• How do you prioritize customer satisfaction in service delivery?

ASSUMPTION: Cultural aspects are drawn from typical multinational retail service environments focusing on teamwork and customer service.

⚠️ Potential Challenges

• Working in high-temperature environments.
• Handling high-volume customer interactions during peak hours.
• Adapting to a variety of tasks and roles within a shift.
• Physically demanding tasks such as lifting and prolonged standing.

ASSUMPTION: Challenges are common in quick-service industries that require adaptability and resilience.

📈 Similar Roles Comparison

• Roles are similar across fast food chains, generally offering customer service interactions.
• Potential for growth into management with corporate training programs.
• Focus on customer satisfaction and operational efficiency.

ASSUMPTION: Comparisons are based on entry-level roles in the food service and quick-service restaurant industries.

📝 Sample Projects

• Managing daily inventory and stock levels.
• Executing promotional sales campaigns focusing on customer interaction.
• Implementing process improvements in order handling and service delivery.

ASSUMPTION: Projects are inferred based on typical responsibilities and potential leadership engagements within customer service roles.

❓ Key Questions to Ask During Interview

• What are the key challenges new hires face in this role?
• How does the company support career development for employees?
• What does a typical day look like for this position?
• How are team members assessed and evaluated?
• Can you describe the company's approach to customer service?

ASSUMPTION: Questions are designed to provide clarity on job expectations, growth prospects, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's Careers page.
• Ensure your resume highlights experience related to customer service.
• Prepare to discuss relevant experience in similar roles during the interview.
• Demonstrate flexibility regarding scheduling and role responsibilities.
• Follow up with the hiring manager post-interview to express continued interest.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.